OK it’s mid-October, but if a hotel is still accepting guests it needs to appreciate that they arrive with an expectation of a normal standard of “ 3-star holiday hotel service”. Especially if the same facilities are marketed all year round on booking portals. I have stayed several times at this hotel, and always been pleased. Hence my repeat visit. But never again. Hotel Medium Park Sitges - you really need to get your act together. The hotel is clearly under-occupied, yet they stuff you into the smallest cupboard of a room imaginable, and next to what must surely be the oldest and loudest lift in the world. I could swear it was going to come through the wall at 3am each morning when the late night revellers staggered home. And then there is the non-existent sound-proofing. Good heavens, are the walls made of paper? It would cost them absolutely nothing to upgrade guests (especially repeat guests) into a slightly more comfortable space. And take a look at the photo of the pool bar. It would be hard to find something more sad and depressing. No drinks, no staff, no pool towels, no snacks, nothing - nada! This place had reached a new low in customer service. Now I don’t expect 5-star service or facilities from a 3-star hotel, but I do expect a minimum level of service which does not seemingly seek to actively inconvenience guests. I am quite sure that these issues will not trouble some guests who will find the good location of the hotel a reason to return. I will not return.