The location is the properties best feature. There was NO manager on sight. We asked for a downstairs room, I recently had knee surgery, but we were given an upstairs. I explained I made the reservation thru expedia, but called the hotel to confirm a downstairs room and spoke to a young lady that assured me would would have a downstairs room with NO stairs. In the mornings there was NO coffee offered, we made it ourselves. The sofa bed was like sleeping on 2 doors. The heat never got to the bathroom and it was about 50 degrees in there. Our bathroom had a clawfoot tub that was impossible for me to use. All and all it was a mother daughter weekend that could have been made better if the staff had listened. Making guest happy did not seem a priority. Live and learn! Inexperienced is the word for The General's Quarters.