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Reviews of Hilton Garden Inn Columbus-University Area

3 out of 5
Hilton Garden Inn Columbus-University Area
3232 Olentangy River Rd, Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Annemarie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jenessa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lame that breakfast cost $10-15 but otherwise great!
Stayed 1 night in Apr 2024
Response from Elise B- FOM on 8 Apr 2024
Hilton Garden Inn as a brand charges for the Hot- Mate- To-Order breakfast. It is different from other hotels but the staff works hard to prepare each individual order. My apologies if this was unknown to you prior to arrival at the hotel for your stay. Have a wonderful day!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

8/10 Good

Acacia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable. Room was clean. Staff was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa, Waldorf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Bethany

Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Columbus OH for a funeral for a family member. The staff was very caring and helped us in any way they could. The rooms were neat and clean. The hallways were quiet at night. It was an enjoyable stay under the circumstances.
Stayed 4 nights in Mar 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room needed to be updated
Stayed 2 nights in Mar 2024

8/10 Good

Jorge

Stayed 2 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for meals, and water separately. Continental breakfast is not free...
Stayed 1 night in Feb 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Elegant. Clean.
Stayed 2 nights in Feb 2024

6/10 Okay

Karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom walls were yellow and gross. Shower was rusty and old. Chocolate stains and crumbs on chair as soon as we came in. Room was 80 plus degrees and was way to hot upon arrival.
Stayed 1 night in Feb 2024
Response from Elise B- FOM on 4 Feb 2024
Thank you for taking time to review your stay with us. I'm sorry you experienced so many issues in the room itself. We strive to deliver an exceptional experience for every guest and I deeply apologize we fell short. I will be sure to pass your review to the department manager so we can improve. Have a great day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
same as before - for better or worse
I used to frequent the Hilton Garden Inn in the past, and I recently returned there, and found the hotel pretty much the same. The double queen bed room was spacious and clean, but with some visible wear and tear. A noisy fridge that I had to disconnect, the same cheap coffee maker and microwave that have seen better days. The gym definitely needs an update. Overall, still a fine place to stay, but there are many new alternatives in the area that I may try next time.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Two glitches in an otherwise good stay
We've stayed here many times. There were 2 glitches this time. (1) The 2 lights above the shelf between the beds did not work. (2) The alarm clock in the unoccupied room next door went off very early. There was no one to turn it off. I have told the desk clerk before to have the maids turn off all alarm settings, but that policy apparently is not being universally followed.
Stayed 1 night in Dec 2023
Response from Elise B- FOM on 8 Dec 2023
I'm sorry you didn't fully enjoy your stay at our property and you had those issues in the room with your clock and the bedside reading lights weren't working. I will address your feedback with my team to make sure we have corrected these issues. Thank you for taking the time to review your stay.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Wendy

Stayed 1 night in Dec 2023

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and facility
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Elise B- FOM on 15 Nov 2023
Thank you for the 8/10 rating. We hope you choose to stay with us again the next time you visit Columbus! Have a great day!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Great visit!
Stayed 1 night in Oct 2023
Response from Elise B- FOM on 15 Nov 2023
Thank you for the perfect 5, we really appreciate the support! I'm so happy to see that you enjoyed your stay with us and hope you choose our Hilton Garden Inn the next time you stay in Columbus! Have a great day!

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel and stay we're fine...breakfast was odd...
My father had an appt at Riverside hospital and we had to be there by 7:30am so we drove to town the night before and stayed here. Getting checked in was a breeze, the room was very nice. We went down for breakfast and there was a sign that said seat yourself and breakfast was $8 and up. Fine, I have zero problem paying for breakfast....but you could only serve yourself basically the cold food, if you wanted bacon, eggs, waffles or whatever you had to order them from a waiter. We asked for 2 orders of bacon and I think we probably got most of a pound of bacon between the 2 of us. It was setup like a buffet but all the hot stuff was covered up and only the waiter could get it. It was a very strange experience.
Stayed 1 night in Oct 2023

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly from check-in to check out. Our room was probably one of the cleanest hotel rooms I have visited.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good price. Easy check on and out.
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Columbus Trip near OSU
We enjoyed our weekend trip in Columbus. The hotel was convenient for our activities at The Ohio State University.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for OSU football game. Probably could have walked, but grabbed an Uber to High Street. I would stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay thoroughly ....
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late evening desk manager was very welcoming when we arrived.
Stayed 1 night in Aug 2023
Response from Elise B- FOM on 9 Sep 2023
I wanted to thank you for taking the time to fill out our survey and wanted to let you know that we do appreciate the support. I am pleased to hear that you enjoyed your stay at our property. We work very hard to meet or exceed your expectations and hope that you choose to stay at our property the next time you visit Columbus. Thank you and have a great day!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet with friendly service
Stayed 2 nights in Sep 2023
Response from Elise B- FOM on 9 Sep 2023
I wanted to thank you for taking the time to rate and review your stay and wanted to let you know that we do appreciate the support. I am pleased to hear that you enjoyed your stay at our property. We work very hard to meet or exceed your expectations and hope that you choose to stay at our property the next time you visit Columbus. Thank you and have a great day!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Elise B- FOM on 9 Sep 2023
Thank you for the awesome 10/10 rating! We hope you choose to stay with us again the next time you visit Columbus!

10/10 Excellent

Margaret

Liked: Property conditions & facilities
The facility was clean. Lobby very inviting. Lots of light in parking lot. Room very clean.
Stayed 2 nights in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
I wanted to thank you for taking the time to rate and review your stay and wanted to let you know that we do appreciate the support. I am pleased to hear that you enjoyed your stay at our property. We work very hard to meet or exceed your expectations and hope that you choose to stay at our property the next time you visit Columbus. Thank you and have a great day!

10/10 Excellent

Nino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
Thank you for the 10/10 rating!! We really appreciate the support!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Only stayed one night, but all staff were friendly, professional and did their job with a smile. I would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
I wanted to thank you for taking the time to rate and review your stay and wanted to let you know that we do appreciate the support. I am pleased to hear that you enjoyed your time at our property. We work very hard to meet or exceed your expectations and hope that you choose to stay at our property the next time you visit Columbus. Thank you and have a great day!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
Thank you for the amazing 10/10 rating! We really appreciate your support and hope you choose to stay with us the next time you visit Columbus!

2/10 Terrible

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Expedia does not interface with their booking
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
Thank you for the 4/5 rating! We really appreciate your support and hope to see you again the next time you visit Columbus! Have a great day!

4/10 Poor

Justin

Travelled with family
Disliked: Room comfort
Clean and good service but the internet was terrible even with Hilton Honors and the beds and pillows were the most uncomfortable I have come across.
Stayed 1 night in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
Thank you for taking time to rate and review your stay. I'm so happy to see to found the hotel to be clean and the staff friendly! Iapologize you internet issues and didn't like the bed and pillows. I know how important getting a good night's rest can be and I'm sorry we fell short of expectations in that area. I hope we get the chance wow you the next time you visit Columbus. Have a great day!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elise B- FOM on 29 Aug 2023
Thank you for the amazing 10/10 rating!

10/10 Excellent

MATTHEW, CHAMPAIGN

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and staff was friendly and helpful. Clean room and comfortable bed made my stay enjoyable.
Stayed 1 night in Aug 2023

6/10 Okay

Cheryl

Travelled with group
Strange smell on the property
Stayed 1 night in Aug 2023

10/10 Excellent

patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Travelled with family, Business traveller
Liked: Amenities
Quiet and clean, close to the university. Breakfast is a little different with a sit down restaurant but we had tickets for a free breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

charles

Travelled with family
Liked: Staff & service, property conditions & facilities
plenty of safe parking
Stayed 2 nights in Jul 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The room needs an alarm clock.
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel experience was great staff are very friendly. The only problem I had was we booked a pet friendly hotel online not knowing pet friendly means an extra $ 75 for the stay .
Stayed 1 night in Jul 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Very clean very friendly. I would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jul 2023

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jennette

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is minutes away from Ohio State, which was perfect for us.
Stayed 1 night in Jun 2023
Response from Elise B- FOM on 12 Jul 2023
Thank you for the amazing rating and for leaving a review! I'm so glad you enjoyed your stay with us and hope to see you all again the next time you visit Columbus! Have a great day!