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Reviews of La Quinta Inn & Suites by Wyndham Columbia

2.5 out of 5
La Quinta Inn & Suites by Wyndham Columbia
2500 I 70 Dr Sw, Columbia, MO

Reviews

5.6
Rating 10 - Excellent. 150 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 193 out of 1003 reviews" "
Rating 4 - Poor. 215 out of 1003 reviews" "
Rating 2 - Terrible. 253 out of 1003 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with family
This property is near the mall.
Stayed 1 night in Jan 2024
Response from GM on 28 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rea Eleene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's fine. Nothing fancy. The staff was very nice. Bed was comfy. The blower was loud and the TV was tiny, but that didn't bother us. There isn't a fridge in the room, in case that matters.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Rea, Thank you for your response we value your feedback.

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gm on 13 Mar 2024
Jeanette, Thank you for your response. We Value your feedback.

4/10 Poor

Fran

Travelled with family
Disliked: Staff & service, property conditions & facilities
The front desk was understaffed and unable to respond immediately to problems. The facility was not prepared for full occupancy due to the high school basketball tournaments hosted by the city. The television didn't work in the room that we stayed in. There was only one luggage cart, and it was not immediately available for check in or check out. The exhaust fan in the bathroom was noisy and chattered incessantly when used. The front door of this hotel was difficult for someone in a wheelchair to open, and there was no one to assist a disabled person with entering or exiting the building. The tile at curb-side was broken and rough to traverse in a wheelchair.
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
Fran, Thank you for your response. We Value your feedback. We will make sure to address these issues.

8/10 Good

cynthia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
pet friendly. limited breakfast options compared to other la quintas
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Cynthia, Thank you for your response. We Value your feedback. We will make sure to address these issues.

6/10 Okay

Kirk

Travelled with family
Disliked: Amenities, property conditions & facilities
No one at front desk to check in. Sign said please use house phone, call ext. 163. I did, left a VM. A couple mins later, after no one arrived, I used house phone and dialed 0, to see if anyone would pick up. A woman did, and promptly came out to help. Turns out the sign should have been turned around, the proper side said dial 0. No biggie, but an awkward 5 mins or so.
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
Krik, Thank you for your response. We Value your feedback. We will make sure to address these issues.

10/10 Excellent

David

Travelled with family
Liked: Amenities
The staff were very polite and helpful
Stayed 5 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for your response. We appreciate your feed back. Management

6/10 Okay

Sarah

Liked: Staff & service
I enjoyed the stay. I felt safe.
Stayed 2 nights in Oct 2023
Response from GM on 12 Jan 2024
Sarah,Thank you for the positive feedback here at LaQuinta Inn & Suites we appreciate the time given to give us positive remarks. I will share this with our staff whom I'm sure will appreciate it. Thank you for staying at LaQuinta Inn & Suites and we look forward to seeing you in the future.

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hard pass
No water in sink! Elevators not running this morning. Only gluten free options at breakfast were yogurt and instant oatmeal and couldn’t get hot water for the oatmeal or hot tea. No staff at desk or otherwise to assist.
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Sara,I apologize you were unsatisfied with your stay. I will address these issues with our staff members to ensure that this is rectified as promptly as possible. We are under new ownership as of September 19th 2023, the new owners are putting 1.4 million dollars into renovations that will be completed within 6 months.

6/10 Okay

Holly

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 29 Dec 2023
Holly, Thank you for your feedback we appreciate your input here at LaQuinta Inn & Suites. We value our guests and hope you enjoyed your stay.

8/10 Good

Claire

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Claire,Thank you for the positive feedback, we do appreciate your opinions here at LaQuinta Inn & Suites.

4/10 Poor

Paulette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
last time at LaQuinta
pretty shabby, not much money being put into properties. Only wires out of ceiling where the fire alarm should have been
Stayed 1 night in Dec 2023
Response from Sierra GM on 20 Dec 2023
Paulette,I am sorry that you were dissatisfied with your stay. I will address the issue, here at LaQuinta Inn & Suites we appreciate your input so we can strive to make your experience better. We just became into new ownership as of September 19th 2023, they are putting 1.4 million dollar renovation into this building and should be done in 6 months. Thank you for taking the time to share your concerns with us.

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Steven, Thank you for taking the time to let us know about your stay. We hope to see you again. Sierra W.

8/10 Good

Kora Margaret

Stayed 2 nights in Dec 2023
Response from GM on 3 Feb 2024
Thank you for your feedback.

4/10 Poor

Kora Margaret

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and generous, so no issue at all with them. The owner of this facility really needs to invest some money back into the place - carpet cleaning, window replacement, larger shower curtains, professional painting, odor removal, brighter lighting (indoors and parking lot), etc. This place has the potential to be a great place to stay, if more than just the basic upkeep was invested in. Wouldn't stay here again and would advise others against staying.
Response from GM on 19 Dec 2023
Kora, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sierra W

2/10 Terrible

Trey

Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets smelled like piss and trash was not taken out
Stayed 3 nights in Dec 2023
Response from GM on 18 Dec 2023
Trey, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Management

10/10 Excellent

Gregory

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at your own risk!!
This was the nastiest property I have ever stayed in. Holes in the wall, rusted out room door, a shower which could burn you if you turn on the sink as it does pressure sensor valves, which I thought was the law. I was approached by 2 different people in the parking lot for drugs. The room smelled like cat pee and my dog was going nuts. It was unbelievably bad.
Stayed 1 night in Dec 2023
Response from Jay P. on 12 Dec 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I love this room. This is my third time staying here within the last two months. My son attends here at the University. I am near him, and I am across from the mall. The first floor is my favorite. I feel safe and the room has all the appliances that I need to have a comfortable stay. I will return next month. Love it.
Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are not renovated as photos show
Room didn’t match the pictures at all! I knew I wasn’t booking a super nice hotel, but the pictures on the website showed clean, renovated rooms. My actual room had bedside lamps that didn’t work, really old and stained sheets and curtains that looked like they were going to fall off. Super disappointing! I was worried about bed bugs so pretty much immediately left the room and the staff at the front desk was kind enough to offer me a refund when I explained the situation.
Stayed 1 night in Nov 2023
Response from Sierra GM on 20 Nov 2023
Lauren, I am sorry that you had this experience. We are currently under renovation. I hope you come back after the renovations are completed by March 2024.

10/10 Excellent

DUSTIN, THORNTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to complete the updates
Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

6/10 Okay

Kendal

Travelled with family
Liked: Cleanliness, staff & service
Not great not bad
No register in the room. Breakfast was not good no selection. They were in the process of remodeling so I'll give them a little bit of a break.
Stayed 2 nights in Nov 2023
Response from GM on 17 Nov 2023
Kendal, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 Okay

Nathan

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 Terrible

DiAnte

Stayed 1 night in Nov 2023
Response from Jay P. on 12 Dec 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

PHILIP

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

8/10 Good

David

Liked: Staff & service, room comfort
Competitively priced for mid level older hotel. Parking lot is a mess while being reworked. Pet charge of $25 is fair and rooms are clean.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
David, Thank you for taking the time out of your day to give us some feed back on your stay. Sierra W

6/10 Okay

Cody

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is good for the price but don't get hopes up. The hotel is in need of renovations. Very run down and near the area are a lot of transient-type people.
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Cody, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra W

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
James,Thank you for taking time to complete our survey . I am glad that you enjoyed your stay. Sierra W

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place right by the freeway (i.e. easy to find). A great place for a much needed rest.
Stayed 1 night in Oct 2023
Response from GM on 5 Nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that we are working hard renovating the hotel to ensure that our hotel meets brand standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Shaun

Business traveller
Disliked: Cleanliness, room comfort
Not so good
Not good wasn't clean. Door had a crack where you good see in.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Shaun, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hidden Pet Fees despite Pet-Friendly Policy
Despite being advertised as dog-friendlythey charge an additional $25 fee for pets (hotels.com policy states $20). Bed was clean. Shower was hot. Room was spacious. Service at check-in had zero wait-time, but was poor. Absolutely no consideration or allowance for my 6lb dog who does NOT warrant such a fee. Breakfast is continental. No eggs. Waffle-maker, cereal, juice, toast. Only protein available is dairy. Clean enough. Safe enough. For being right off the highway. But not a testament to the La Quinta brand.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.As far as the pet fee we charge a 25.00 pet fee that is posted. It is per this hotels policy. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

10/10 Excellent

Tracey, Columbia

Stayed 1 night in Oct 2023
Response from GM on 13 Dec 2023
Tracey,Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
disapointment
There was no refrigerator , there was no hose on the shower head and there should be in a handicapped room. there was 3 conditioners but no shampoo. my wife thought there was leftover toothpaste in the sink.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved a suite per the web site, pictures showed a full suite with lounge area and sleeping area, on arrival found that it was simply two adjoining rooms one with the king bed and the second with two standard beds. Nothing about it was a suite. Did not stay and do not recommend it for anyone! Place was in terrible condition.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Mark, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

4/10 Poor

Janey, Monticello

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property was very “worn” and “beat up”. Front desk employee clearly did not like his job. Breakfast was not like other LaQuintas I’ve stayed at. I was made to sign a release stating there would be no smoking in the room and clearly the previous occupants smoked in there.
Response from Jay P. on 24 Oct 2023
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are new ownership started on Sept 19, 2023. We are doing full renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

8/10 Good

CATHERINE, BALLWIN

Disliked: Cleanliness
The room we were initially given was dirty. Bed was not made and there was a pile of dirty towels on the floor of the bathroom
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Catherine, Thank you for taking the time to submit a survey. I apologize that you had to be move to another room. Here at LaQuinta we strive to satisfy our guests. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay P. on 20 Oct 2023
We extremely apologies for the problems you encountered during your stay with us.We are new ownership started on Sept 19, 2023. We are doing complete renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

4/10 Poor

Shirley

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband had an early doctor app so since we were out of town, we wanted to stay close to the hospital. I was told since we lived within 26 miles, we couldnt stay there anymore.
Stayed 1 night in Oct 2023
Response from Jay P. on 17 Oct 2023
Based upon past events, the Hotel has rationally determined that renting rooms to individuals who reside locally (i.e., within 30 miles radius of the Hotel) poses a reasonably avoidable increased risk to the health, wellbeing and safety of hotel staff, guests and property. We extremely apologies for any inconvenience caused by this policy.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heat and a dump
No heat in my room on the first side of my state… I froze my ass off. I reported it to the Knight manager on my first night there… He said submitted some type of report and said they couldn’t fix it till tomorrow and they had no more rooms in the hotel. I froze my ass off. Upon check out when I asked the manager for some discount I was told that the most could give me was 20 bucks. What an insult. This place is a complete dump
Stayed 2 nights in Oct 2023
Response from Ja on 15 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

6/10 Okay

Steven

Stayed 2 nights in Oct 2023
Response from GM on 17 Nov 2023
Steven, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Once nice hotel, now run down
This used to be our go-to hotel when in Columbia. That was 8 years ago, and the hotel has not been touched since then. A sign in the lobby says renovations are underway; I wouldn’t recommend a stay there until it actually is renovated. Even before the hotel is renovated, there’s no reason to give guests linens with holes in them (see photo). There was no maid service of any kind during my stay; thank goodness I didn’t use all of my towels. And the smell of marijuana was so strong in my room during my entire stay.
Stayed 2 nights in Oct 2023
Response from GM on 17 Nov 2023
Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

4/10 Poor

Payton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property seemed run down and unclean. Carpet was old, you could see light coming through cracks in the doors and the curtains had small holes. There were 2 microwaves in our room, 1 of which definitely needed to be thrown away. There was also hair on the shower wall that was there when we checked in from a past customer. Overall not great and especially not for the price we were charged.
Stayed 2 nights in Oct 2023
Response from Rocky P. on 9 Oct 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price gouging for this disgusting hotel on football weekends is so over the top, it’s ridiculous! Gross!
Stayed 2 nights in Oct 2023
Response from Rocky P. on 9 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

2/10 Terrible

Paul

Disliked: Amenities, property conditions & facilities
Place is very rundown. Bed was uncomfortable, the AC was super loud and the only thing I could do was unplug it. Another guest I talked with briefly said his AC was loud too. I asked to change rooms and the only thing they said was that they didn’t have another room. I wouldn’t call the place dirty, just very rundown. If you can avoid staying here do it. Unfortunately I visited at a very busy time and didn’t have much choice.
Stayed 2 nights in Oct 2023
Response from Rocky P. on 9 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

4/10 Poor

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, reeks of cigarettes, holes in walls, stains, mold. Left after day 1 of 2.
Stayed 2 nights in Oct 2023
Response from Rocky P. on 9 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started this week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Kenneth, Thank you for taking the time to submit a survey. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

8/10 Good

Paris

Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Paris, Thank you for taking the time to submit a survey. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

4/10 Poor

Tamara

Business traveller
Disliked: Cleanliness, property conditions & facilities
Gross
When we arrived the door was not completely closed. Got inside and noticed that the toilet was used and not cleaned. Also, the coffee maker was dirty.
When we arrived
Stayed 2 nights in Sep 2023
Response from Jay P. on 3 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started this week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on 17 Nov 2023
Michael, Thank you for taking the time to submit a survey. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

2/10 Terrible

Helen

Stayed 1 night in Sep 2023
Response from Rocky P. on 7 Oct 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started this week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.