บริเวณภายนอก

รีวิว คันทรีอินน์แอนด์สวีทส์ บายเรดิสัน โคลัมเบีย SC

2.5 out of 5

รีวิว

7.2

ดี

คะแนน 10 - ดีเลิศ 333 จาก 1002 รีวิว" "
คะแนน 8 - ดี 273 จาก 1002 รีวิว" "
คะแนน 6 - พอใช้ 159 จาก 1002 รีวิว" "
คะแนน 4 - แย่ 123 จาก 1002 รีวิว" "
คะแนน 2 - แย่มาก 114 จาก 1002 รีวิว" "

7.2/10

ความสะอาด

8.2/10

พนักงานและบริการ

6.8/10

สิ่งอำนวยความสะดวก

6.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.2/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Anne-Lise

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Établissement vieillissant
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 17 เม.ย. 2024
Dear Anne,We're really sorry to hear that your stay at our hotel didn't live up to your hopes. We know how important it is to have a relaxed stay, and we're sorry if the older parts of our business cause you any trouble. Don't worry—we're always working to make our buildings and services better so that our guests have a better time. We really value your comments, and we will use it to fix the problems you've pointed out. We really hope you'll give us another chance to show you how much we've changed. Thanks for letting us know about your worries.

10/10 ดีเลิศ

Frances, Bronx

เดินทางกับคู่รัก
The Country Inn & Suites was a hidden gem.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 15 เม.ย. 2024
Dear Frances, Honored to hear you found us to be a hidden gem! Thank you for taking the time to share your glowing review with us. We're over the moon to know that your stay at Country Inn & Suites exceeded your expectations. Is there anything specific you loved about your experience that made it shine like a gem for you? We can't wait to welcome you back for another fantastic stay!

10/10 ดีเลิศ

WILLIAM

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was fine except the bathroom faucet in the shower wasn’t working properly
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 15 เม.ย. 2024
Dear William, Thank you for choosing to stay with us; we are glad to hear your stay was a memorable one. We're delighted to hear that overall your stay was fantastic, scoring us a perfect 5 out of 5! Your satisfaction is our top priority, and we're grateful for your valuable input regarding the bathroom faucet in the shower. Rest assured, our maintenance team will swiftly address this issue to ensure that every aspect of your next stay exceeds your expectations. Looking forward to welcoming you back for another wonderful experience soon!

2/10 แย่มาก

Francis

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
There was nothing to like. Everything about the stay was a disaster.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก LaTrell M. วันที่ 13 เม.ย. 2024
Good afternoon Mr. Francis,"We apologize that your stay was unpleasant." It would be greatly appreciated if you could provide some feedback about your experience. We will look forward to hearing from you soon.Thank you,LaTrell M.

8/10 ดี

Daniel

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was pretty quiet. More smaller than a typical hotel and not as busy as i thought. gave me the experience of a motel. Good for like having a quiet family stay with not much activities to do. Great that they have a pool. AC didn’t work but the maintenance was able to fix it promptly.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 12 เม.ย. 2024
Dear Daniel, What a pleasure to read your feedback! We're thrilled to hear that you had a pleasant stay with us, earning us a solid 4 out of 5 rating. It sounds like you found a little slice of tranquility with us, and we're delighted to have provided that experience for you.We totally get that our cozy atmosphere might give off some motel vibes, but hey, sometimes that's exactly what you need for a quiet family getaway, right? We're thrilled to hear that our pool added an extra splash of enjoyment to your stay—nothing beats a refreshing dip!Thanks for highlighting our prompt maintenance service. We always strive to ensure that any hiccups are swiftly resolved, and we're glad we could get the AC sorted for you in no time.We'd love to welcome you back for another peaceful escape whenever you're in need of some R&R. And if there's anything else we can do to make your next stay even better, just give us a shout!

10/10 ดีเลิศ

rebecca

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff was excellent!
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 15 เม.ย. 2024
Dear Rebecca, We're glad to hear you had such a fantastic experience with our staff during your stay! Your 5 out of 5 rating truly warms our hearts. Our team takes immense pride in providing top-notch service, and it sounds like they hit the mark with you. We can't wait to welcome you back for another exceptional stay in the future!

6/10 พอใช้

Brent

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
We checked in online and had to completely do again. Girl in counter was just following procedure. Also not the hotels fault but there was a very vocal domestic next door at 1am that would have been nice not to hear.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 9 เม.ย. 2024
Dear Brent, Thank you for sharing your recent experience with us, and we're grateful for your feedback. We apologize for the inconvenience you encountered during the check-in process, despite having checked in online. Rest assured, we've addressed this with our team to ensure smoother and more efficient procedures in the future. Additionally, we regret that you were disturbed by noise from a neighboring room. While we understand this was beyond our control, we empathize with your discomfort and sincerely apologize for any disruption to your rest. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. Should you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to enhance your experience.

10/10 ดีเลิศ

Michael

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Easy access
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก LaTrell วันที่ 8 เม.ย. 2024
Mr. Michael we are so glad that your stay was a great experience with us. We enjoyed you and your family. Safe travels and we hope to see you again.Yours truly,LaTrell M.

10/10 ดีเลิศ

Thomas

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Comfortable bed.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก LaTrell M. วันที่ 6 เม.ย. 2024
We are so glad you enjoyed your stay, Mr. Thomas. Please come back to see us if you're in the area. Yours truly,LaTrell M.

10/10 ดีเลิศ

Herman

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Staff willingness to meet my needs and address my concerns.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 5 เม.ย. 2024
Dear Herman, We are pleased to learn about your wonderful stay at our hotel! We are very touched by your positive comments on our staff's commitment to attending to your requirements and resolving any issues. Ensuring that each and every visitor feels appreciated and well-cared for throughout their stay is our top focus. We really value your nice remarks and hope to have you return soon for yet another wonderful experience!

2/10 แย่มาก

Sherri

ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Rude unwelcoming personnel, wrong room (requested a king bed)
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Relations Management วันที่ 5 เม.ย. 2024
Dear Sherri, We're deeply sorry to hear about your disappointing experience at our hotel. Providing a warm and welcoming environment for our guests is paramount to us, and we regret that you encountered rudeness from our staff. Your comfort is our priority, and we understand the frustration of not receiving the room type you requested. Rest assured, we'll address these issues with our team to ensure improvements are made. We appreciate your feedback as it helps us to better serve our guests in the future.

8/10 ดี

Susan

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 1 เม.ย. 2024
Dear Susan, We're thrilled to hear that you had an overall positive experience during your stay at our hotel. Your 4 out of 5 rating is greatly appreciated, and we're grateful for your feedback. We do note, however, that you refrained from leaving any specific comments regarding your stay. We genuinely value all feedback, whether it be positive or constructive criticism, as it helps us continually improve our services and amenities to better meet the expectations of our guests. Should you have any concerns or suggestions you'd like to share with us to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon for another enjoyable stay.

10/10 ดีเลิศ

Christopher, Milford Center

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The hotel staff was FANTASTIC!! Helped us with all of our needs!
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 28 มี.ค. 2024
Dear Christopher, Whoa, a glowing 5 out of 5 rating? We're doing a happy dance over here! It's awesome to hear that our staff hit the mark for you and went above and beyond to make sure your needs were met. We're all about providing fantastic service, so your kind words mean the world to us!We're thrilled that we could be there for you every step of the way during your stay. Whether it was a restaurant recommendation, assistance with your room, or anything in between, we're always here to help make your experience as smooth and enjoyable as possible.Thanks a million for choosing to stay with us and for sharing your wonderful feedback. We can't wait to welcome you back for another fantastic stay in the future!

6/10 พอใช้

Anthony

ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The staff was pretty great
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 28 มี.ค. 2024
Dear Anthony, Well, a 3 out of 5 rating? We'll take it! We're thrilled to hear that you found our staff to be pretty great during your stay. They're the heart and soul of our hotel, and knowing that they made a positive impression on you brings a smile to our faces.We're all about continuous improvement here, so we'll definitely take your feedback on board. If there's anything specific you think we could do to bump up that rating for your next visit, we'd love to hear it! Your insights are invaluable to us as we strive to make every guest experience exceptional.

4/10 แย่

william l

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Place was really in need of a lot of touching up. 2nd floor especially, wallpaper all over coming off the walls. Our room had a lot of paint off walls. Toilet was so low to the ground I thought it was for very young kids, not older adults. Outside it is starting to look a bit dated and in need of help. Staff was really excellent and they had ice cream which you could buy and a nice snack selection.
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 28 มี.ค. 2024
Dear William, Thank you for sharing your feedback with us. While we're delighted to hear that you enjoyed the excellent service provided by our staff and appreciated our snack selection, we're truly sorry to learn about the issues you encountered during your stay. We understand the importance of maintaining our property to the highest standards, and we apologize for any inconvenience caused by the condition of your room and the overall appearance of the second floor. Please know that we have already spoken to our housekeeping team to ensure that necessary repairs are promptly addressed, including the wallpaper and paint issues you mentioned. Additionally, your observation about the toilet height is valuable feedback, and we will take it into consideration for future improvements. We are committed to enhancing our guests' experience, and your insights will help us in our ongoing efforts. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 ดี

Desiree

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
The jacuzzi being filthy and the pool not being set to a decent temperature
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 มี.ค. 2024
Dear Desiree, We're thrilled to hear about your recent stay with us! Your feedback is invaluable in helping us ensure every guest experience is exceptional. While we're delighted you enjoyed your time overall, we're truly sorry to hear about the cleanliness of the Jacuzzi and the temperature of the pool not quite hitting the mark. Your comfort and satisfaction are our top priorities, and we'll be addressing these issues promptly to ensure they don't detract from future visits. We appreciate you bringing these matters to our attention and hope to welcome you back for an even more enjoyable stay in the near future!

4/10 แย่

Sarah

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was ridiculously loud the whole night. People outside being rowdy and the people above us stomping on the floor, jumping on the beds. It was loud aa hell and the bedding looked dirty/dingy, possible slept in and remade. But the young man working the desk was very kind, professional and thorough.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 มี.ค. 2024
Dear Sarah, We're genuinely sorry to hear about your disappointing experience during your stay. It's truly disheartening to learn that noise disturbances and concerns about cleanliness impacted your comfort. Please know that we take your feedback seriously and will address these issues promptly to ensure a more peaceful and comfortable environment for our guests in the future. We greatly appreciate your recognition of our staff member's kindness and professionalism despite the challenges you faced. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much-improved stay.

6/10 พอใช้

Karin

เดินทางกับครอบครัว
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We booked this hotel last minute, during a road trip. It was close to a main highway which was convenient! The room was fine and served its purpose. Breakfast was better than other hotels we'd been to. Check in was lengthy and slow, which was frustrating as we arrived late. Our bathroom had been cleaned but there was hair and dirt in the sink, suggesting it had been cleaned in a hurry. Overall it was fine, however in the future I'd likely choose a different hotel in the area.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Dear Karin,We sincerely appreciate you taking the time to share your experience with us. It's wonderful to hear that our hotel's convenient location near the highway and the quality of our breakfast made your stay enjoyable. However, we apologize for the inconvenience you experienced during the check-in process and the cleanliness issue in your bathroom. Rest assured, we take guest feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.

8/10 ดี

Michael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was good
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Hi Michael!Wonderful to hear that you had a great time during your stay with us! Thanks for scoring us 4 out of 5 and taking the time to tell us what you think. We're glad that everything lived up to your hopes and that you had a great time with us. Your happiness is our main goal, and we hope to have the chance to have you back for another great stay in the future. Feel free to let us know if there was anything in particular you liked about your stay or if you have any ideas for how we can improve your next stay. We can't wait to have you back soon!

8/10 ดี

Janita

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I come to this location often and had to wait 30 -45 minutes in line to check in. Maybe this location should have online check in to make it easy with mobile card to access rooms and amenities.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTrell M. วันที่ 17 มี.ค. 2024
Thank you for staying at Country Inn & Suites again Ms. Janita. We just ask that you be patient with new trainees learning and getting experience with their new job. We are continuing to monitor new staff members to help them learn these new skills to avoid these experiences in the future. We hope that you will allow us another opportunity for your lodging needs in the future. Yours truly, LaTrell M.

10/10 ดีเลิศ

TAMARA

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTrell M. วันที่ 17 มี.ค. 2024
Ms. Tamara,Thank you for staying with us. We enjoyed your time with us as well. We would love for you to come back to see us soon.Yours truly, LaTrell M.

10/10 ดีเลิศ

Alexandra

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 2 เม.ย. 2024
Dear Alexandra, We're glad to hear that you had such a wonderful experience during your stay with us! Your perfect 5 out of 5 rating speaks volumes, and while you didn't leave a comment, we can only imagine that your stay exceeded your expectations. We're grateful for your support and look forward to welcoming you back for another exceptional visit in the future!

10/10 ดีเลิศ

Gary

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 28 มี.ค. 2024
Dear Gary, What a delight to read your fantastic 5 out of 5 rating! We're thrilled that you had such a wonderful experience during your stay with us.Thank you for choosing to stay with us and for sharing your glowing review. We can't wait to welcome you back for another incredible stay soon!

10/10 ดีเลิศ

Damian

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 8 มี.ค. 2024
Hi Damian!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 ดีเลิศ

Chandrika

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Customer Service was excellent. The hotel has clean rooms, clean bathroom, and comfortable beds. The parking lot could really use some attention. Had a really good stay and i would recommend but would have to advise of the parking lot conditions.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 5 มี.ค. 2024
Hi Chanrika!Greetings and thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent customer service and found our rooms to be clean and comfortable. It's wonderful to know that you had a really good stay overall.We appreciate your feedback regarding the parking lot, and rest assured, we'll be looking into ways to improve that aspect of your experience. We want all facets of your stay to be top-notch!Thank you for recommending us despite the parking lot conditions. We're committed to ensuring every guest has a fantastic experience from check-in to check-out. We look forward to welcoming you back for another great stay soon!

10/10 ดีเลิศ

Irina

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 มี.ค. 2024
Hi Irina!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

6/10 พอใช้

David

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Needs updating,
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 29 ก.พ. 2024
Hello David, We appreciate your feedback and will share it with our management team for future improvements. Your suggestions are valuable to us as we strive to enhance our guest experience. Thank you for taking the time to review your stay with us.

2/10 แย่มาก

lauren

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel was worn, dated and just gross. The moment we pulled into the parking lot we knew that we made a mistake by booking here. The building was worn and filthy. The lobby was warm and cozy. The front desk employee , Samantha, was wonderful.The hallway and room smelled. The chairs in the room were ripped and stained. The paint on the wall was chipped in many places. The wood on the furniture was worn and chipped. The bathroom was dated and dirty. We had to leave and went to another hotel
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Dear Lauren,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the condition of our property during your stay. It's disheartening to hear that the overall appearance of the building, the cleanliness of the rooms, and the state of the amenities fell short of your expectations. I'm glad to hear that Samantha provided excellent service at the front desk, but I understand that it doesn't fully compensate for the issues you encountered elsewhere. Please know that we take your comments seriously and will be addressing these issues immediately to ensure that future guests do not have a similar experience. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 ดี

Travis

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Thanks for having us!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Travis!You're so welcome! We're thrilled to hear that you enjoyed your stay with us. Creating a memorable experience for our guests is what we're all about, and it sounds like we hit the mark with you. Whether it was our comfy beds, top-notch service, or delightful amenities, we're delighted that you had a great time. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way again.

10/10 ดีเลิศ

Alexandra

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Alexandra!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

8/10 ดี

Adriana

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 20 ก.พ. 2024
Hi Adriana!Thank you for taking the time to respond to our online survey. It means a lot to us that youresponded with such high ratings!It is so wonderful to hear that we have succeeded in making you feel at home and that youexperienced no difficulties with our accommodations and amenities. We take pride in our hoteland the services we provide, and we are so glad you enjoyed your stay. We want you to knowthat your feedback and description of your experience at our hotel is of utmost importance to us.I am glad to hear that we have been an important part of your travel convenience. We lookforward to serving you again in the future

8/10 ดี

Gary

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 21 มี.ค. 2024
Hi Gary!Your review is much appreciated, and we're happy to hear that you had a good time during your visit. It means a lot that you gave us four stars, and we're glad to hear that we lived up to your expectations. Please do not hesitate to inform us of anything that was particularly enjoyable during your stay or if you have any recommendations for how we may improve your future visit. If you have another wonderful visit with us in the future, we hope to see you again!

8/10 ดี

Florence

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean rooms
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 16 ก.พ. 2024
Dear Florence, We're thrilled to hear you enjoyed your stay with us and that our clean rooms met your expectations! Your positive rating means the world to us, and we're delighted to have been a part of your experience. Providing a comfortable and hygienic environment for our guests is always our top priority, and we're glad to see that reflected in your review. We look forward to welcoming you back for another fantastic stay in the future!

2/10 แย่มาก

jerry

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nothing was unique the guest service guy was terribly rude and unprofessional!
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 16 ก.พ. 2024
Dear Jerry, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that our guest service fell short of your expectations and that you encountered rudeness and unprofessionalism. We understand how crucial exceptional service is to ensuring a pleasant stay, and we apologize for failing to provide that during your visit. Your feedback is invaluable to us, and we will address this matter immediately to ensure that all our guests receive the warm and courteous service they deserve. Thank you for bringing this to our attention.

8/10 ดี

Demetrius, Columbia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The property and everything was nice. The check-in process was way more difficult than it should’ve been. The gentleman at the desk was doing his best to help, but there was a mixup in names, and there was no reason for that. So it took me over an hour to properly check in due to no fault of my own. Outside of that everything was fine.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก LaTrell วันที่ 14 ก.พ. 2024
Thank you for staying with us. We do apologize for the inconvenience with the check-in process. This will be a great opportunity to recoach our staff in this area. Please come back to see us. Yours truly,LaTrell M.

10/10 ดีเลิศ

Justin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a great place to go and cheat on my wife
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 13 ก.พ. 2024
Dear Justin, Wow! We're thrilled to hear that you had a fantastic experience during your stay with us, and we appreciate you sharing your feedback! We strive to provide a welcoming and comfortable environment for all our guests, and it's wonderful to know that you found our hotel to be just that. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon for another memorable stay!

8/10 ดี

Jennifer, Pensacola

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Dirty area
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 12 ก.พ. 2024
Dear Jennifer,We're overjoyed to learn that your stay with us was so enjoyable and that you gave us an outstanding 4 out of 5 rating! We value your input greatly since it enables us to make sure each visitor feels completely at home. That you had a great time here makes us very happy, and we can't wait to have you return for another amazing visit. Your pleasure is our first concern, and we look forward to exceeding your expectations on each subsequent visit!

10/10 ดีเลิศ

JAMES

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Rooms were clean and very comfortable
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 10 ก.พ. 2024
Hello JAMES,Thank you for staying with us and for your kind words about our clean and comfortable rooms. We take great pride in providing a pleasant and comfortable stay for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 ดี

Josette

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Older property - great price - good breakfast
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Management วันที่ 8 ก.พ. 2024
Dear Josette,Your feedback means everything to us. It's wonderful to hear that, despite being an older property, you found great value in your stay and appreciated our delectable breakfast options. We're all about giving an excellent experience at an incredible price, and it seems like we succeeded with you!At our hotel, we believe in combining the elegance of a historic house with modern comforts to provide each visitor with a unique and unforgettable experience. We appreciate hearing that our efforts were meaningful to you. Your pleasure is our main concern, and we're pleased to have exceeded your expectations with our breakfast buffet. We look forward to welcoming you again soon for another terrific visit filled with warmth, comfort, and, of course, a hearty breakfast to start your day right!

4/10 แย่

Larry

ไม่ชื่นชอบ: พนักงานและบริการ
Bed and rooms ok
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 3 ก.พ. 2024
Hello Larry,Thank you for sharing your feedback on our beds and rooms. We appreciate knowing that you found them to be satisfactory during your stay. We strive to provide a comfortable experience for all of our guests and we're glad to hear that you were pleased with this aspect of your visit.

8/10 ดี

Zenddi

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 3 ก.พ. 2024
Hello Zenddi,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a positive experience during your visit. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 ดีเลิศ

Larry

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 2 ก.พ. 2024
Dear Larry, Absolutely thrilled to receive your glowing 5 out of 5 rating! Your positive feedback has lit up our day, and we're overjoyed to know that you had such a fantastic experience during your stay. It's wonderful to hear that our efforts to create a memorable and comfortable environment have resonated with you. Your satisfaction is our utmost priority, and we're delighted that you appreciated the quality of our services. We can't wait to welcome you back for another exceptional stay. Until then, safe travels and thank you for choosing our hotel for your accommodations!

8/10 ดี

Edward

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Just a one night stay on our way south. We would stay again for sure.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 1 ก.พ. 2024
Dear Edward, Thank you so much for sharing your review and giving us an honest look at the guestexperience in our hotel. A 4 out of 5 rating is fantastic, and it's heartening to know that you would choose to stay with us again. We're committed to providing a welcoming and comfortable environment for all our guests, and your feedback fuels our enthusiasm to continue delivering exceptional service. Whether it's a pit stop on your journey or an extended stay, we look forward to welcoming you back with open arms. Safe travels, and we can't wait to have you with us again soon!

4/10 แย่

Jim

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Well .. Only the ice machine and soda machine on the 1st floor were working . One's on 2nd and 3rd broken... Refrigerator in room was worthless and Maintenance claimed it was working properly. Soda place in it was not cold after being in int OVERNIGHT ... Bathtub stained and not clean looking .. Do I need to continue ... Worst hotel experience we have had
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 1 ก.พ. 2024
Dear Jim, Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We truly regret that the ice and soda machines on the 2nd and 3rd floors were out of order, and we understand the frustration this must have caused. Our maintenance team is investigating the issue to ensure a swift resolution. We're also sorry to hear about the concerns with the in-room refrigerator and bathtub cleanliness. This falls below our standards, and we will address these matters with our housekeeping and maintenance teams to prevent a recurrence. Your feedback is invaluable, and we appreciate your patience. We are committed to making the necessary improvements to provide a more enjoyable stay for our guests. Please consider giving us another opportunity to exceed your expectations in the future.

6/10 พอใช้

Jeffrey Anton

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 2 ก.พ. 2024
Dear Jeffrey, We are delighted that you had a pleasant experience during your stay with us and appreciateyour kind feedback. Your honest 3 out of 5 rating is truly appreciated, as it motivates us to continuously enhance our services and ensure an even more delightful experience for our guests. It's fantastic to hear that you had an overall positive stay, and we're grateful for your constructive feedback. Our dedicated team is committed to turning your experience into a five-star one, and we look forward to welcoming you back for an even more exceptional stay in the future.

10/10 ดีเลิศ

Diana

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 29 ม.ค. 2024
Hi Diana!Your feedback means the world to us, and we're delighted to know you had a fantastic experience during your stay. While we didn't receive specific comments, we're overjoyed that you found everything to your satisfaction. Our team works tirelessly to create memorable moments, and it's rewarding to see those efforts reflected in your rating. Should you ever have the opportunity to share more details about your stay, we'd love to hear them. Until then, thank you for choosing us, and we look forward to welcoming you back for another remarkable stay!

4/10 แย่

Amanda

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 29 ม.ค. 2024
Dear Amanda,We genuinely appreciate your input, and we're sorry to learn that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We understand that you chose not to provide specific comments, but we sincerely apologize for any shortcomings you may have encountered during your stay. Our commitment is to ensure every guest has a positive and comfortable experience, and we regret that we may have fallen short in delivering that to you. If you would be willing to share more details about your concerns, it would be immensely helpful for us to address and improve upon the issues you faced. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 ดีเลิศ

DONNA

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Easy check in, the evening associate was very helpful, wish i would have gotten his name.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 25 ม.ค. 2024
Hi Donna!We're pleased to hear about your easy check-in and the friendly support offered by our nighttime staff! It warms our hearts to know that one of our team members had a good influence on your stay. Although you didn't receive their name, we'll make sure to send along your good thoughts. We are delighted to have contributed to your excellent experience, and we look forward to welcoming you again for another terrific stay. Your input is vital, and we hope to exceed your expectations again in the future.

10/10 ดีเลิศ

Robert

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Well kept, small, clean and the price was right. Several options for eating within five minutes from the hotel. Will stay here again.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Management วันที่ 24 ม.ค. 2024
Hi Robert!We appreciate you sharing your thoughts on your recent stay. It brings us immense joy to hear that you found our hotel well-kept, small yet charming, and of course, spotlessly clean. We're even more delighted to know that our pricing aligned perfectly with your expectations. It's fantastic that you had an array of dining options within a mere five-minute stroll from our doorstep – we always strive to ensure our guests have the best local experiences.We can't wait to welcome you back for another delightful stay! If there's anything specific you loved or anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels until we have the pleasure of hosting you again!

4/10 แย่

Lynne

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Stay elsewhere.
The place is VERY worn and old. The carpets in lobby and stairs were covered iwith stuff our entire visit. The breakfast was inadequate. Some white bread. Broken pancake machine. And biscuits and gravy of a questionable color. Limited lights in room and filfy carpet down the hallway. Not worth price at all.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 20 ม.ค. 2024
Hello Lynne,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We appreciate your observations and will certainly address them with our team for further improvement. We value your insights and hope to provide a better experience in the future.