Dear Namcy, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our hot tub to be great. We apologize for any inconvenience you experienced with the temperature of the hot tub on the second night and will address this promptly to ensure a consistent experience for our guests.It's wonderful to hear that you also had a fantastic dining experience at JB’s restaurant. We're glad you enjoyed their offerings and will be sure to pass along your compliments to their team.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Front Desk MainStay Suites

Dear Jason,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations.We are deeply concerned to learn about the issues you highlighted regarding the smell of cigarette smoke on the 4th floor, the cleanliness of your room, and the condition of the toilet bowl. Please rest assured that we take all guest feedback seriously, and we will investigate these matters thoroughly to address them promptly. Our team will work diligently to rectify these issues to ensure that future guests do not encounter similar problems.We understand that your experience may have been frustrating, and we sincerely apologize for any inconvenience this may have caused you. We strive to provide all our guests with a pleasant and comfortable stay, and we regret that we did not meet this standard during your visit.Please know that your comments are invaluable to us as they help us identify areas for improvement. We appreciate your honesty and hope that you will give us another opportunity to serve you better in the future. If your travels bring you back to the area, we would be grateful for the chance to restore your faith in our hotel.Once again, we apologize for the issues you encountered and thank you for bringing them to our attention.Warm regards,Jordan SchreinerFront Desk Guest ServicesMainStay Suites

Hello Katrina, Thank you for providing your feedback, it is appreciated. We sincerely apologize for the unexpected pool/hot tub issues you experienced during your stay with us. We hope that you'll return on your next visit to the area so that you can enjoy those amenities that you missed. Safe Travels, Staff & ManagementMainStay SuitesCoeur d'Alene, ID

Hello Rath, Thank you for the perfect score and taking the time to provide us your feedback, we appreciate it. We look forward to seeing you on your next trip to the Coeur d'Alene area. Safe Travels, Staff & Management MainStay SuitesCoeur d'Alene, ID

We apologize for this, we pride ourselves on our customer service and cleanliness. I hope you give us another chance to serve you better in the future. I will bring this to the attention of the GM!

We apologize for your inconvenience. House keeping is done every 3 days unless otherwise requested and we have supplies at the front desk. We hope you stay with us again

We apologize for your inconvenience, we only allow guests to hang out in common areas and we take smoking in our hotel very seriously. It is not allowed. Breakfast gets very busy and our breakfast lady is very experienced and takes her job very seriously any concerns should be brought to the attention of the front desk.

Thank you for the 5/5 I will share this with the team !!!!!!

Thank you soooo much for the great review!!! I will share this with our team !!!!!!

Thank you so much for the 10!!!!!! I will share this with the team !!!

I apologize for you not having a wonderful stay at our hotel. We strive to do the very best and accommodate our guests in all ways possible. I hope you stay with us again so we can make this up to you.

Thank you for the 5/5 I will share this with the team !!!!

Thank you Tierra for sharing how clean our hotel and rooms are. We appreciate your 5 out of 5 star rating.Sincerely,

Thank you for the 5/5 I will share this with the team !!!!!

Thank you for the 4 stars, what could we have done differently to get a 5 star review?

We apologize for not meeting your expectations. House keeping service is by request.

Thank you for the 5/5 I will share this with the team !!!!

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for the 5/5.. I will share this with the team !!!!!

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

I'm sorry this happened we to strive to accommodate everyone. Our check in depends on what type of room you requested and what is available at the time .

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

I'm so sorry that happened, our housekeeping staff strives for the very best. Thank you for staying with us and we will do better in the future.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

I'm sorry we only got a 2 out of 10. We always strive for a 10. I wish we knew what happened to get this low rating. Please come stay with us again so we can make this right for you.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.