Dear Kim, Thank you for choosing Extended Stay America for your concert visit. We're thrilled that our convenient location and competitive nightly rates enhanced your experience. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to hosting you again for future events!Sincerely,Hotel Management

Dear Yvette, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. Thank you again for your feedback.Sincerely,Hotel Management

Dear Guest, We're delighted to hear that you found the hotel nice and clean, and we appreciate your smooth check-in experience. We apologize for any inconvenience regarding the heater. Guest comfort is important to us, and we'll address the issue promptly. Your feedback is valuable, and we hope to welcome you back for a more comfortable stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Joseph, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear THOMAS, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share these notes appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

Dear Diana, Thank you for choosing our location for your stay. We are, however, disheartened to learn that our property failed to meet your expectations, and for this, we extend our sincerest apologies. We take great pride in providing our guests a comfortable and enjoyable stay and understand that we fell short on this occasion. Please be assured that we will do everything possible to address the issues you raised and improve our services. Thank you for choosing our establishment, and we hope to have the opportunity to serve you better.Sincerely,Hotel Management

Dear Amanda, We're delighted to hear that you had a pleasant experience during your stay at Extended Stay America. Our team is dedicated to providing the best service to our guests. It's great to know you found our hotel clean and quiet. We hope to welcome you back on your next visit for another enjoyable stay.Sincerely,Hotel Management

Dear Erin, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our staff. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Erin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear K, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management

Dear Evangelina, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our location being close to shopping and dining options. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Clarivic, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize that your room did not meet our usual high standards of cleanliness and comfort, and we are also sorry for any inconvenience caused by the noise coming from the refrigerator in your room. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your review. While we know your stay with us could have been a better experience, we appreciate you being our guest. We value our guest’s feedback as we continually strive to grow and improve our guest services. We would love to host you again for a much-improved stay on your next visit to Vernon Hills.Sincerely, Hotel Management

Dear LISA, Thank you for being our guest. On behalf of our entire team, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we regret the noise concerns you encountered, which impacted your sleep. Please allow us to address this so that such incidents are never repeated for future guests. We hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management

Dear Mary, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we apologize for disrupting your stay caused by the noise from the refrigerator. We will share your concerns with our maintenance team, so these issues do not happen again. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear Caleb, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Rosemeri, thank you for your delightful review of our hotel. Your kind remarks are greatly appreciated. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Mark, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We do hope you will stay with us another time for a longer duration so we can provide you with a much more satisfying experience. Sincerely Hotel Management

Tayler, thank you for choosing Extended Stay America for your visit. We are happy to know you enjoyed your stay. With that said, we are sorry for the inconvenience you had while here. Please know that to ensure the cleanliness of kitchenware, they are kept at the front desk and are always available upon request. We look forward to welcoming you back soon! Sincerely, Hotel Management