It is one of the best thought out hotel's that I have ever stayed in. Every aspect of the experience has been considered and therefore there was no stress at all.
One of the best thought through elements was the taxi service. There were free shuttles at 10am and 5pm into the centre of Chang Mai, and for our return they gave us a phone that speed dialled the hotel, a map that had 10 pick up points that were easily found, and we simply had to tell them the point that we wanted to be picked up from and they told us when the taxi would be there, the license plate, and how much it would be. It made everything so easy and relaxed.
They also had bikes that you could use free of charge and we went exploring the local area on these and it was super fun. There were also canoes, fishing rods, games, DVD's and lots of outdoor spaces to relax.
Near the hotel are some fantastic places to eat, and places for kids such as Dinosaur land.
The staff were so kind and friendly and couldn't have been more accommodating.