room was good, though a bit tiny. we loved the location as we like wat-ket / rimping area. but service is unexpectedly bad. the water heater in our room was broken. staff came in when we reported, tried to fix, but fail, and after a while he offered us to take a shower in another room ... like we were in dormitory or in hostel. anyhow, the water heater in that room was not working either. in the end ... we had to take a cold shower in Chiang Mai's winter, which is 10c-15c or thereabout. (and the staff also told us that it's the management policy to offer dormitory experiences to guests / and not willing to fix the water heater during winter / great corporate culture here)