Fantastic rating and feedback. Thank you so much.

Great rating, Jeanette. Please come back and see us again soon.

Excellent rating and feedback! We are thrilled that you enjoyed your time with us.

Thank you for taking the time to inform us about your experience. I am so sorry that our property was not up to your expectations. Please know that we will work tirelessly to improve our product for all of our guests.

Thank you for your kind rating, Gail. Please come and see us again.

Thank you so much for the amazing review!

Excellent rating, Dana. Thank you!

Great review, heather!!

I am so sorry that the quality of our bed did not allow for you to get a proper night's rest. I know how frustrating that can be. I have informed the appropriate leadership of the issue for their review immediately. Please know that this is not the norm for our property.

Thank you for the great rating and feedback. Come and visit us again soon.

Thank you for taking the time to inform us about your recent stay. Words cannot express how sorry we are for what you encountered. I will share your feedback with the housekeeping leadership team as having a clean room is priority. Please know that what you experienced is not the norm for our property and we will make sure that this issue is rectified immediately.

Great rating! Thank you.

Thank you for the great rating, Kelly.

Thank you for your valuable feedback and your loyalty. I apologize for the smoke smell as I know that can be frustrating.

Thank you for your feedback. Please come back and see us again soon.

Thank you for your rating. Come back and see us again.

Thank you for your excellent rating, Robert.

Thank you for your great feedback and rating, John.

Thank you for your excellent rating and feedback.

Thank you for your amazing feedback and rating.

Fantastic feedback! Thank you. Please come and see us again soon.

Thank you for your excellent rating and feedback!

I am so sorry to hear that we did not meet your expectations. We will address what occurred so that it is an isolated issue. Please know that this is not the norm for our property. I sincerely hope that you will consider us the next time your travels bring you back to the area.

Thank you for your amazing review and rating, Mike. Please come and see us again soon.

Thank you for your excellent rating and feedback. Please come visit us again soon.

Thank you for choosing Residence Inn! We look forward to welcoming you back soon.

Thank you for your great rating, Constance. Come back and see us again soon.

Thank you for your feedback. I apologize that we did not provide you with the experience that you expected. I will provide your comments to our leaders in order for us identify what we missed so that we can improve immediately.

Thank you for your great rating.

Thank you for your kind rating. We hope you come back and see us again.

Thank you for choosing Residence Inn Concord!

Thank you for choosing Residence Inn Concord.

Thank you for taking the time to inform us about your stay. I apologize that your experience was not up to your standards. Please know that we will learn from this so that this does not occur again in the future. I sincerely hope that you visit us again the next time your travels bring you back to the area.

Thank you for choosing Residence Inn Concord!

Thank you for your amazing feedback and rating!! Please come and see us again soon.

Thank you for the wonderful feedback!

Thank you for providing feedback on your recent visit. I am sorry that we did not meet your expectations when it comes to breakfast. We will use this information in an effort to provide better options for our guest in the future.

Thank you for your kind feedback about our property. Please come back and see us again soon.

Excellent feedback and rating! Thank you.

Excellent rating, Cliff. Thank you so much.

Thank you for informing us about your stay. I am so sorry for what you encountered regarding the room aroma. Having a nice clean room that welcomes you to the hotel is paramount. Please know that this is not the norm and we will get this corrected.

Thank you for your amazing rating and feedback, Shelton.

Excellent rating, Ronald. Thank you.

Thank you for informing us about your stay. I am so sorry for what you encountered. I have shared your comments with our team so that we can get these issues resolved immediately. Please know that this is not the norm for our property, and I hope that you will consider us again in the future.

Thank you for the great review!

Thank you for your excellent feedback and rating!

Thank you for your excellent rating!

Thank you for your excellent rating! Please come back and see us again soon.

Thank you for informing us about your recent stay.I wanted to contact you in regards to your comments about the bugs. As soon as we read about what you encountered, we immediately sent five employees (three were managers who are trained on how to locate bed bugs) to 401 and 402 to investigate the rooms. We tore apart both rooms and did not find any evidence of bed bugs. We also contacted our pest control company to investigate the rooms as well. Our pest control company did not find any evidence as well.We take this matter very seriously and are very diligent in providing clean and comfortable stays for all of our guests. We are sorry that we failed to live up to those expectations during your time with us.

Thank you for your feedback. Words cannot express how sorry I am for what you encountered. I have shared your comments with our team in order to rectify the issues that you discussed.