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Reviews of SureStay by Best Western Chambers Petrified Forest

2.5 out of 5
SureStay by Best Western Chambers Petrified Forest
33360 I40 and US-191, PO Box 39, Chambers, AZ

Reviews

5.0
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Joy

Travelled with family
Breakfast at connected restaurant was nice touch. Room was comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Alesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a giant hole in my ceiling in the bathroom. The bed kept trying to flip over if either of us moved. The road noise from the highway was atrocious. The restaurant was a joke and the food was gross DO NOT RECOMMEND
Stayed 1 night in Mar 2024

4/10 Poor

Catherine

Disliked: Property conditions & facilities
Room was acceptably clean, had working tv, and was decently recently refurbished decor wise, except for a decrepit stained chaise couch. Most importantly however, the toilet DID NOT WORK. It was not able to flush, could not be “fixed” by jiggling or removing lid to pull flush! EXTREMELY INCONVENIENT to say the least.
Stayed 1 night in Mar 2024

2/10 Terrible

Debra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water brown coming out of faucet, no hot water, tv didn’t work, phone didn’t work, tape over smoke detector, toilet hadn’t been cleaned
Stayed 1 night in Jan 2024

2/10 Terrible

Ludger ter

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was very long ! Also take to much money from me! Hope Tomorrow I will get my money back !!
Stayed 1 night in Feb 2024
Response from Sanjay on 23 Feb 2024
Dear Ludger,Apology for any inconvenience caused and thank you for your feedback. We refunded the money and it should have been in your account by now. Thank you.

4/10 Poor

Jeanne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Trop proche de l’autoroute
Stayed 1 night in Jan 2024