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Reviews of President Hotel

4 out of 5
President Hotel
4 Alexander Road, Bantry Bay, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 283 out of 580 reviews" "
Rating 8 - Good. 195 out of 580 reviews" "
Rating 6 - Okay. 55 out of 580 reviews" "
Rating 4 - Poor. 21 out of 580 reviews" "
Rating 2 - Terrible. 26 out of 580 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, spotlessly clean. Within walking distance to local shops and restaurants. Easy drive to V&A Waterfront. All staff were extremely polite and courteous.
Stayed 3 nights in Apr 2024
Response from Nikki Vardan on 16 Apr 2024
Dear Rebecca,Thank you for leaving such a positive review of your recent stay at our hotel.We're delighted to hear that you enjoyed your spacious and spotless room.It's fantastic that you found the location convenient, with local shops and restaurants within walking distance and an easy drive to the V&A Waterfront. This location truly offers the best of both worlds!We appreciate your kind words about our staff. We take pride in providing excellent service, and it's always rewarding to know that our team's politeness and courtesy made your stay even more enjoyable.Thank you again for choosing our hotel. We hope to welcome you back soon!RegardsNikki VardanDirector of Operations

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nikki Vardan on 8 Apr 2024
Dear JuliaThank you for making the time to leave a positive overall review of The President Hotel.We appreciate and value your feedback.We look forward to welcoming you back sometime soon.RegardsNikki VardanDirector of Operations

8/10 Good

Hilary

Travelled with family
Liked: Property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Nikki Vardan on 4 Apr 2024
Dear HilaryThank you for your positive review of the President Hotel.We look forward to welcoming you back!RegardsNikki VardanDirector of Operations

10/10 Excellent

stephen

Travelled with partner
Clean,affordable, pleasant staff
Stayed 2 nights in Mar 2024
Response from Nikki Vardan on 2 Apr 2024
Dear StephenThank you for making the time to review the President Hotel, we are so appreciative of your five star review.We value all the positive comments on the cleanliness, friendly staff and overall value for money.We look forward to your return visit!RegardsNikki VardanDirector Of Operations

10/10 Excellent

MICHELLE

Stayed 5 nights in Mar 2024
Response from Nikki Vardan on 8 Apr 2024
Dear MichelleWe are thrilled to receive your five star review of The President!Thank you for taking the time to share you wonderful experience and we look forward to welcoming you back some time soon!RegardsNikki VardanDirector of Operations

10/10 Excellent

Thembelani

Liked: Amenities
Staff very friendly
Stayed 2 nights in Mar 2024
Response from President Team on 17 Mar 2024
Dear ThembelaniThank you for writing such a great review about your recent stay with us. We are delighted to know that we exceeded your expectations and that we made your stay so memorable. We look forward to welcoming you back again soon. Best Regards,

6/10 Okay

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
I was not informed that the cost of my room only allowed a grounf floor or lower with no view. There was minimal hot water for showering.
Stayed 2 nights in Feb 2024
Response from President Team on 28 Feb 2024
Dear JeffreyThank you for taking the time writing this review after your recent stay with us.Your feedback is valued and will be shared with the team! Please note that your rate does not determine the floor allocation but rather the room type. When booking again, make sure to select the room based on your featured desires. If there are special preferences please make notes during your booking and we will do our best to accommodate. We are pleased to know you enjoyed your stay and hope you return soon!Kind regards,The President Team

10/10 Excellent

Mehrdad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, definitely 4 star and possibly 5star. Superclean and well-maintained. We stayed in the Signature Ocean Suite with Balcony (bedroom with separate kitchen/sitting room and balcony overlooking the pool and ocean) which was very nice (although balcony is small, standing room only, maybe squeeze two chairs in). Great staff, great reception area with 2 decked balconies and seating, great to sit with a drink and enjoy views of the ocean. The bar & pool area, restaurant are very nice, again overlooking the ocean. Great breakfast, good wifi (passworded), area around hotel is scenic, safe, very nice walks along the ocean and cliff-side road towards Camps Bay. Hotel offers free shuttle to V&A waterfront, and Camps Bay-very useful. Also, the red Citytour bus has a stop outside the hotel- really good value tourist bus around Cape Town, great commentary, very informative. The hotel can also arrange activities such as daytrips to Cape point, Stellenbosch, shark dives, penguin colony. Nearby Regent Road has a selection of shops, supermarkets, bars and restaurants. Taxi is about 30 minutes from Airport. Uber works in South Africa, and much cheaper than UK, so journey from airport to Hotel is cheap. Airport taxis are more expensive (about 500 rand). Overall highly recommended hotel!
Stayed 5 nights in Jan 2024
Response from President Team on 31 Jan 2024
Dear MehrdadThank you for your great review. We are very pleased to hear that you had a such a good time with us. We take a lot of pride in our work and in ensuring our guests are well looked after. Please do come back again soon. Kind regards,

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean & professional looking and all staff were very friendly. Facilities were generally top notch and the rooms were of a generous size, very clean and bed was a dream to sleep in. Breakfast buffet was great, however when eating outside you have to be very vigilant as there are birds constantly swooping around trying to steal bits of food from your plate, the hotel needs to work on that. Lastly, gym could have been bigger with a bit more equipment. Also I would just highlight the hotel felt more built for families and couples perhaps. Overall a pleasant stay.
Stayed 6 nights in Jan 2024
Response from President Team on 31 Jan 2024
Dear FredThank you for this wonderful review. We are super pleased to hear that you had such a good stay. We do our very best to ensure our guests are well looked after. Please do come back soon again. Kind regards,

10/10 Excellent

Sigma

Liked: Cleanliness, staff & service, property conditions & facilities
It was family friendly
Stayed 2 nights in Jan 2024
Response from President Team on 31 Jan 2024
Dear SigmaThank you for this wonderful score. We certainly love hosting families and ensuring memorable stays. This is why we do what we do. Please come back soon again. Kind regards,

10/10 Excellent

Michael, Lake Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding - An expat from Cape Town now living in Florida (23 years)
Stayed 1 night in Dec 2023
Response from President Team on 4 Jan 2024
Dear MichaelThank you so much for this great review. We are doing our best to ensure we enhance our guest experiences. We have even more plans for 2024. We look forward to welcome you back. Warm Regards, President Team

10/10 Excellent

John

Stayed 5 nights in Dec 2023
Response from President Team on 4 Jan 2024
Dear JohnThank you for your great rating. We look forward to welcoming you back. Kind regards, President Team

8/10 Good

Proscovia

Stayed 2 nights in Dec 2023
Response from President Team on 4 Jan 2024
Dear ProscoviaWe are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, President Team

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lecke weekend away with the live of my live
Stayed 1 night in Dec 2023
Response from President Team on 4 Jan 2024
Dear AlbertThank you so much for this great rating. We look forward to having you back soon again. Warm regards, President Team

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from President Team on 4 Jan 2024
Dear KarenThank you for this great review. We look forward to having you back soon again. Warm regards,President Team

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful visit
Great staff. Great location. Restaurants everywhere . Great area to walk the seashore .
Stayed 4 nights in Oct 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Amenities
We’ve stayed at the President several times. It never disappoints- the rooms are nice, the location excellent, the staff warm and helpful and the breakfast is terrific. The perfect hotel for a stay in Cape Town
Stayed 3 nights in Oct 2023

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel and an excellent atmosphere. I will return next year
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

D J

Business traveller
Liked: Property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Cape Town Hotel Choice!
Very comfortable accommodations with a most comfortable bed. The room had a balcony with an ocean view that allowed for viewing both sunrise and sunsets. The hotel staff was very friendly and interactive as well as stellar in meeting our various needs…from restaurants, directions and arriving/departing needs. We will be back!
Stayed 2 nights in Jul 2023

8/10 Good

Petrus

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not what it was.
Wanted to treat my partner to a night away. It disappointed that the room not as advertised. The TV channels didn’t display correctly, there were no facial tissues (the box was empty). The toasters at breakfast did not work.
Stayed 1 night in Jul 2023

8/10 Good

Chaohui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Linda Lorraine

Travelled with group
Disliked: Property conditions & facilities
First night was excellent in regard to room allocated. Second night had to move room to be given one overlooking back street and windows of other properties able to see in my room so curtains kept shut. 2 rooms were included in the reservation. Due to bed mattress sagging it was necessary to remove bedding and sleep on the floor. Overheard other people complaining of their mattress among other things. Following a chicken meal in the restaurant I was then vomiting throughout the first night. Breakfast had to wait for available tables and apart from omelette every thing was cold. Felt treated excellent on arrival but then discarded once you paid. Memories I held of that hotel are now ruined.
Stayed 1 night in Jun 2023
Response from Bronwyn on 12 Jul 2023
Dear Linda LorraineThank you for your review and for choosing to stay with us at the President Hotel. We are saddened to hear that we no longer live up to your expectations and apologise for the challenges that you experienced with your mattress and breakfast.This is not at all how we wish our guests to feel and it is disappointing that you did not have a true Presidential experience during this stay. Thanks for taking the time to bring this to our attention and we will use the feedback to help us improve and to ensure that this won't happen again.Kind regards,BronwynGuest Experience Manager

10/10 Excellent

roseliene

Stayed 3 nights in Jun 2023

10/10 Excellent

Abbas

Stayed 4 nights in Jun 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and the staff was so helpful and lovely! Can't recommend this place enough!
Stayed 5 nights in Jun 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility with best in class service.
Stayed 7 nights in May 2023

8/10 Good

GD

Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly staff. Excellent service. Very clean
Stayed 10 nights in May 2023

10/10 Excellent

Nozipho

Stayed 2 nights in May 2023

10/10 Excellent

Andy

Stayed 1 night in May 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. Buffet breakfast excellent with multiple choices and fresh fruit .Breakfast staff (including hostess) exceptionally accommodating and efficient. Showers took a long time to get hot water, and then difficult to adjust temperature. Porters-both day and night very helpful and friendly. Staff made staying there a pleasure. Would definitely return
Stayed 5 nights in May 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Desmond on 3 May 2023
Dear Traveler,Thank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Cape Town.
Stayed 2 nights in Apr 2023
Response from Desmond on 12 Apr 2023
Dear Ann,Thank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staycation
The staff were amazing! Sima who delivered our food to our room and Chae the kids club teacher
Stayed 3 nights in Apr 2023
Response from Desmond on 11 Apr 2023
Dear Christina,Thank you for writing a review about your stay with us.Exceeding guest expectations is what we are set out to do.I am so delighted to know that you had such a great time while staying with us, I wish you could have stayed a little bit longer. Be assured I have already congratulated the staff on making your stay such a memorable one.Looking forward to hosting you again soon.Best regards Desmond GM

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Desmond on 11 Apr 2023
Dear Michael,Thank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with friendly and helpful staff
Stayed 5 nights in Mar 2023
Response from Desmond on 4 Apr 2023
Dear Andrew,Thanks for taking the time to post this review and your valued feedback. My team and I are delighted that we could make every moment matter for you and trust this will ensure your speedy return. Best Regards Desmond GM

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in one of the best locations. We enjoyed everything, from the amazing view, to great stuff, good food & drinks, etc. I would highly recommend this hotel and hopefully, we will be back.
Stayed 6 nights in Mar 2023
Response from Desmond on 4 Apr 2023
Dear Jasmin,Thank you for taking the time to post this review and your great comments. My team and I are delighted that you enjoyed your stay here with us and look forward to your next visit and may it be soon. Kind regards DesmondGM

6/10 Okay

Rajendran

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Desmond on 16 Mar 2023
Dear Rajendran,Thank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

4/10 Poor

Bruno

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never again!
Having traveled from Canada with my infant on our first visit to Cape Town, we had very high expectations for our stay at this hotel. We stayed for 8 days here and I am beyond disappointed with my selection. With load sheddding, i was unable to want up a bottle for my infant. I was told by front desk to call room service for warm milk to which I was billed R12 each time. I was offered a drink and champagne for our arrival (honeymoon), neither was received. No special add ons were provided for our honeymoon stay. The icing on this disappointing stay was my family and I fell ill was a gastric bug (seeing as though the only food we consumed was at the hotel). A few other guests we met complained about the same illness but there was no empathy or check in made on us. For the amount of money I spent here and lenght of duration, I am beyond dissatisfied with the level of service shown to my family and I
Stayed 8 nights in Dec 2022
Response from Desmond on 15 Mar 2023
Dear Bruno,Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have read your review and must admit it saddened me. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you are accustomed to. Your comments have therefore been distributed to the entire team here and will be addressed accordingly and measures are being put into place to ensure that we lift the bar once more. We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.Kind regardsDesmondGM

8/10 Good

Hilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, facilities and location were excellent. My only negative is that the rooms are dated and we expected better quality and more modern.
Stayed 2 nights in Feb 2023
Response from Desmond on 15 Mar 2023
Dear Hilton,Thank you for taking the time to write this review. Thank you for your valued comments and constructive feedback. My team and I appreciate these and will make sure we implement your suggestions where possible. My team and I are delighted that you enjoyed your stay here with us and look forward to your next visit and may it be soon. Kind regards DesmondGM

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable and clean room. Facilities inadequate for volume of guests. Friendly and attentive staff.
Stayed 5 nights in Feb 2023
Response from Desmond on 15 Mar 2023
Dear Desmond,Thank you for taking the time to post this review and the feedback provided. I have read your review and have noted the glitches you experienced whilst being here. These have been shared with my team to address where needed. I trust that the rest of your stay was good and hope to see you back here soon again. Kind regardsDesmondGM

8/10 Good

Desmond

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
The President is located in a great spot in Bantry Bay. It is a big hotel, and rooms are lovely. Breaking was lovely, but service was a bit slow. Pool is niece , but very crowded.
Stayed 3 nights in Feb 2023
Response from Desmond on 15 Mar 2023
Dear Jenny,Thank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Desmond on 22 Feb 2023
Dear AThank you for taking the time to rate the hotel! Lovely to see you enjoyed your time with us. Looking forward to your next visit. Best Regards Desmond GM

4/10 Poor

J Moore

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Huge Disappointment
The safe was broken and nobody came up. The pool was jammed there was a line at the front desk every minute, so no questions asked. I have stayed many times before and this was a disappointment. I was upgraded to a Mountain Suite that were two dismal rooms. Sorry, not again.
Stayed 1 night in Jan 2023
Response from Desmond on 22 Feb 2023
Dear J Moore,Thank you for choosing to use the President Hotel as your place of home whilst visiting our city. I have seen your review and must admit it saddened me. We are constantly aiming to ensure that our guests experience the very finest service and standards at the President Hotel and with this in mind please accept my sincere apologies on behalf of my team and I.Kind regardsDesmondGM

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay Beautiful views, beautiful location… lots of amenities, family friendly and able to accommodate larger travelling families… 6 in our group. This was a pleasant and welcome surprise
Response from Reservations on 16 Jan 2023
Thank you for the feedback received

10/10 Excellent

Benjamin

Stayed 5 nights in Jan 2023
Response from Reservations on 16 Jan 2023
Thank you for the feedback received