I couldn’t fault the property and all the staff were lovely and very helpful
My room was very nice and very clean
And breakfast was great with a lovely and efficient staff
For me the whole stay was perfect !
John Hankins
john
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก JM วันที่ 4 เม.ย. 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.
Thank you for taking the time to share your feedback. We are glad to see that you had a good stay with us and we hope to welcome you back to our hotel very soon!
Thank you for taking the time to share your feedback and we are happy to see that your had a good stay with us. We hope to welcome you back to our hotel very soon!
Positives: The staff at the novotel were helpful and friendly. The additional activities for children were appreciated. The bed and bedding were comfy. Rituals toiletries were lovely. Plenty of towels and complimentary water was lovely. Breakfast food was good and gluten free options appreciated.
Ways to improve: Decor is very tired and in need of rejuvenation. Carpets had seen better days.At breakfast gluten free options and decaf coffee was not readily avaliable. Once requested it took quite a while to have these items delivered.Children said the sofa beds were uncomfortable. Lots of local conatruction so quite noisy.
Elizabeth
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก JM วันที่ 12 ก.พ. 2024
Thank you for taking the time to leave a review of our hotel! We appreciate the feedback that you have left however we are glad that on the whole you enjoyed your stay and hope to see you again very soon.
Comfortable, pleasant room. Experience spoiled by rude staff
Jennifer
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก JM วันที่ 5 ก.พ. 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
I tend to always stay here when visiting Bristol as rates are reasonable and location is quiet but still close to all the activities. My only concern is navigating my way to the hotel due to all the one-way roads, bus lanes & raod closures but that's an issue with Bristol not Novotel
Gary
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก JM วันที่ 24 ม.ค. 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Rooms were cold, numerous in rooms items were different in every room, soap, coffee machine, cream, water, shower gell etc.
Simon
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก JM วันที่ 24 ม.ค. 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 ดีเลิศ
PAUL
5 ธ.ค. 2023
PAUL
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก JM วันที่ 24 ม.ค. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 ดี
Christine
2 ธ.ค. 2023
Christine
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก JM วันที่ 5 ธ.ค. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
4/10 แย่
Jean-Claude
27 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Centralt beliggende. Tv virkede ikke. Kun koldt vand søndag morgen.
Jean-Claude
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 28 พ.ย. 2023
Tak fordi du tog dig tid til at fortælle os om din oplevelse på Novotel Bristol Centre. Jeg beklager, at din oplevelse ikke levede op til dine forventninger; tillad mig at udtrykke min dybeste undskyldning.Vi beklager også problemerne med varmtvandssystemet, der betød, at vi ikke havde varmt vand søndag morgen. Vedligeholdelse var i stand til at få det genindsat kl. 10.30, men vi sætter pris på, at der ville have været tid, hvor gæsterne blev berørt, og vi undskylder for ulejligheden.Du kan være sikker på, at vi træffer de nødvendige foranstaltninger for at løse problemet og forhindre fremtidig hændelse.Vi sætter pris på, at du deler dine bekymringer, og det er vores håb, at du vil give os mulighed for bedre at kunne betjene dig i den nærmeste fremtid.
Hotel in a good position for centre of Bristol, but lack of hot water due to boiler issues really ruined the stay.
Sarah
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 28 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Check in was 2 hours late as had no rooms ready. Weren't able to have a shower as no hot water
Martin James
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 28 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 พอใช้
Mark
19 พ.ย. 2023
Mark
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 24 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 พอใช้
Gemma
19 พ.ย. 2023
ไม่ชื่นชอบ: ความสะอาด
We had a room which we paid £169 for, which ended up being an executive suite. It did include a large bathroom, nice tv with free view and a large comfy bed. The room however was a bit grim, and even though it had a no smoking sign on the door someone had definitely smoked in there, and there was also tabaco on the table. All of the sides & phone had a layer of dust on them and the curtains had stains on them. We went to use the kettle & tea cups which were also dirty and stained. A shame for such an expensive room.
Gemma
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 20 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations. I expect far better standards of cleanliness and this will be addressed with housekeeping.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
Lovely hotel with very clean rooms. Welcoming staff on the reception desk too.
Pauline
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 15 พ.ย. 2023
Thank you for taking the time to share your feedback and we are glad that you had a good stay with us. We hope to welcome you back to our hotel very soon!
Booked a room for me and my partner as the hotel was near the music venue we were attending to watch a band 10 days before we were due to go and watch the band we had a email to notify us that the band had cancelled the uk tour, so rang the hotel to see if could cancel the room for mabye a partial refund as they had 10 days notice and we were refused any refund not even 10percent , as the room was almost 100 pounds and such a big hotel chain we won't be using them ever again or would not recommend to friends
Christopher
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 15 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 พอใช้
Emma
เดินทางกับคู่รัก
13 พ.ย. 2023
When we arrived at the carpark, we walked up the stairs to reception. The carpet was filthy! Not a great first impression. Check in was 1pm but we checked in at 4pm. To our surprise our room was not ready!! The gentleman on reception was polite and friendly and explained they were fully booked the night before and the cleaners had not finished the rooms. We waited in the reception area for around 15/20 minutes before being called to our room. The room was clean and basic which is what we expected. The USB charger at the side of the bed did not work and half of the chanels on TV had no signal. Breakfast was good and restaurant staff were helpful and quick to clean away after guests left. When we checked out, the cleaners were sitting in the chair in the corridor (near room 215) chatting and on their phones ( not surprised they couldnt keep up with the cleaning) i really loved the umbrellas at reception which kept us dry for the rememberance parade.
Emma
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 15 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I was glad to hear that you were happy with many aspects of your stay, however I am sorry that your experience did not fully meet your expectations for the reasons that you have given.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.
Très bon séjour au Novotel. Le personnel vraiment agréable. L'hotel bien placé. Parfait pour une virée à Bristol
Valerie
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก JM วันที่ 9 พ.ย. 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
The room I stayed in was nice and big; plenty of space to relax or work on your laptop for a bit. The fit out was good and felt high end for the price tag. Location is great, short walk to Bristol Temple Meads train station or into the tourist parts of town.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก JM วันที่ 6 พ.ย. 2023
Thank you for the great review of our hotel! We are always happy to receive honest feedback from our guests, and we are glad that you enjoyed your stay. We hope to see you again very soon.
it's in a quiet area. i felt unsafe to stroll around at noght.
Tin Yau
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก JM วันที่ 1 พ.ย. 2023
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback, but I am sorry that you felt unsafe around the hotel at night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
It's in the clean air zone so account for that charge if necessary and they Charge £14 for overnight parking.
Stuart
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก JM วันที่ 1 พ.ย. 2023
Thanks for taking the time to leave feedback regarding your recent stay with us. I am glad to hear that you had a good stay with us and we hope to be able to welcome you back to the hotel very soon.
6/10 พอใช้
Katie
29 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Katie
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก JM วันที่ 1 พ.ย. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not fully meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 ดีเลิศ
Marius
29 ต.ค. 2023
Marius
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก JM วันที่ 1 พ.ย. 2023
Thank you for the great review of our hotel! We are glad that you had a good stay with us and we hope to see you again very soon.