Loved the late pool & hot tub hours! And free breakfast was delicious. With alot of options. Very comfortable beds!
A
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Rhonda - GM วันที่ 15 เม.ย. 2024
We appreciate you reviewing our hotel following your stay. We value your feedback, and want to thank you for choosing our location for your recent trip.
10/10 ดีเลิศ
Jim
3 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Jim
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 5 เม.ย. 2024
Thank you for rating our hotel.
8/10 ดี
Ashley
30 มี.ค. 2024
Ashley
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 21 เม.ย. 2024
Thank you for rating our hotel following your stay.
6/10 พอใช้
Cory
เดินทางกับครอบครัว
30 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The ceiling in our room had a noticeable leak, a live cockroach was on the floor of our bathroom after our first night of our stay, and the pillow was a pancake within an hour of laying on it. Breakfast was great and the staff were very friendly and kind. The facility needs some updating/improvement to get to the expected level of quality compared to what we’ve grown to expect from a Holiday Inn Express.
Cory
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 31 มี.ค. 2024
I believe I have been able to identify the guest room you occupied during your stay with us. Our maintenance team is checking out the ceiling to determine if there is an issue that needs to be resolved. Our hotel employs Presto-X exterminating services to monthly treat the property to prevent pests. I will also make note for them to properly treat the room you occupied for any pests. All Holiday Inn Express hotels offer both soft and firm pillow choices, and there are quality standards in place to ensure the pillows are up to brand expectations. We will ensure the pillows meet thos requirements, or replace them. We appreciate you letting us know. We hope you'll consider staying again.
Great time ! Too bad some thing doesn’t get built as you look out your window. But your place can’t do anything abt that.
Very clean and staff was great!
Lee
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 24 มี.ค. 2024
Thanks for the review. We apologize the view out your window wasn't great. Let us know your preference the next time you stay, and we'll make every effort to ensure we accommodate your requests! We hope to see you again, soon.
My daughter and I arrived late. We felt welcomed, safe, and relaxed when arriving. It was so comforting that the room was clean and neat. It has been a great experience so far!
Patricia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 21 มี.ค. 2024
Love that you're enjoying yoru stay, and the atmosphere of our Holiday Inn Express Green Mtn Dr. We appreciate you choosing to stay with us, and we hope the end of your stay is just as wonderful as the beginning.
We enjoyed our stay here very much. Very clean, well supplied rooms, friendly and helpful staff. Good breakfast. Quiet location very near the entertainment district. Have stayed here before and it consistently exceeds expectations!
Steve
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Rhonda - GM วันที่ 26 ก.พ. 2024
Thanks for the great review following your recent stay. It's always encouraging to see guests enjoy their time, and share what we're doing right along with where we can improve. We appreciate your loyalty, and thank you for continuing to choose our location. We hope to see you again, soon!
Thank you for rating our hotel following your stay! We hope you'll visit again.
8/10 ดี
JASON
เดินทางกับครอบครัวและเด็กเล็ก
8 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Cracks in drywall with water damage in room. Pool was not usable as it was not heated as we were told it was. Kids were disappointed.
JASON
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Rhonda - GM วันที่ 8 ม.ค. 2024
Thank you for reviewing our hotel following your stay. I have identified the guest room you occupied during your stay, and we will ensure any necessary drywall repairs are taken care of. We appreciate you letting us know. Our indoor pool is heated to 85 degrees Fahrenheit. I have also checked with engineering to ensure the water is at 85 degrees. We apologize for your disappointment, and appreciate your feedback. We hope you'll consider staying in the future.
The bed was really confortable, i probably had my best night of sleep while I was there.
Janet
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 21 ธ.ค. 2023
Sleep is why we choose a hotel, and I am so glad to hear you have one of your best rests at our location! We appreciate the positive feedback, and hope you'll visit again, soon! Merry Christmas, and happy holidays to you and yours.
If you're going to be in the business of having bus loads of people who pretty much do everything together, including breakfast have enough seating and a large enough breakfast area to accommodate that massive rush for the people who are not part of that group. Condition of the hotel looks tired, needs some work. There was old food in refrigerator and it was so old it was from obviously many guests ago so not very thorough cleaning. Also there was a wash rag full of human hair in the shower so that obviously wasn't cleaned very well.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 7 ธ.ค. 2023
Dear [Reviewer's Name],Thank you for taking the time to share your experience at Holiday Inn Express Green Mountain Drive. We truly appreciate your feedback, and your comments will be invaluable as we strive to enhance our guests' experiences. Please accept our sincerest apologies for the shortcomings you encountered during your stay. Rest assured, we are taking immediate steps to address the issues you've highlighted to ensure a more thorough and pleasant experience for all our guests. Thank you once again for bringing this to our attention.
Breakfast options were good. Cleaning crew was nice and helpful. Overall cleanliness of the hotel was good.
Cathy
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Rhonda - GM วันที่ 29 พ.ย. 2023
It sounds like you had a positive experience with breakfast and the cleaning crew during your stay at the hotel. Cleanliness is always important, and it's great to hear that it met your expectations overall.
Beds were comfortable and it was quiet so good sleeping. Breakfast bar was good to start the day. Hotel was convenient for our adventures.
Sue
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 18 ต.ค. 2023
It sounds like you had a pleasant stay at the hotel! Comfortable beds, a quiet environment for a good night's sleep, and a satisfying breakfast are all important factors for an enjoyable stay. Additionally, having a convenient location for your activities is a great bonus. If you have any more questions or would like to share more about your experience, feel free to do so.
We're delighted to hear that you found our hotel nice, quiet, clean, and that you had the pleasure of meeting our friendly staff. Your kind words are greatly appreciated, and we look forward to providing you with the same excellent experience on your next visit. Thank you for your wonderful review!
Very good location. Handy for everything. Very clean.
Eva
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 22 ส.ค. 2023
Thanks for reviewing our hotel following your stay. Glad you enjoyed the location, and the cleanliness of the hotel. We hope you'll be back to visit again, soon!
Room is not as pictured. Very old compared to picture and smell was horrible
Sergey
การตอบกลับจาก Rhonda - GM วันที่ 21 ส.ค. 2023
Thank you for rating our hotel following your stay. We appreciate candid feedback. I am checking into your reservation to see if I can determine what guest room was occupied. I will then ensure our photos online are correct. I will also be able to go to the guest room to see if I can identify and resolve any odor you refer to. Again, we appreciate your feedback, and I apologize your stay was not what you expected. Please feel free to reach out to hotel management if we can be of further assistance.
10/10 ดีเลิศ
Elizabeth
เดินทางกับครอบครัว
17 ส.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Our room was very clean. All staff were friendly and helpful. We would definitely stay here again.
Elizabeth
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 17 ส.ค. 2023
We love seeing great reviews, as they tell us what we're doing well and motivate the team to continue providing excellent service. Thanks for sharing your feedback with us; we hope you'll visit again!
6/10 พอใช้
Tracy
เดินทางกับครอบครัว
7 ส.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
.
Tracy
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 7 ส.ค. 2023
Thank you for rating our hotel following your stay. We hope you'll be back.
Viajamos en familia y la estancia fue muy buena, está en área tranquila nos sentimos seguros, mis hijos disfrutaron de la alberca, el desayuno excelente, lo único es que el cuarto olía a humedad pero todo excelente el personal amable y servicial.
Arianne
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Rhonda - GM วันที่ 18 ก.ค. 2023
Thank you for choosing to stay with us. We appreciate your loyalty, and hope your family will visit again.
10/10 ดีเลิศ
Sheena
13 ก.ค. 2023
Sheena
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Rhonda - GM วันที่ 14 ก.ค. 2023
Thank you for rating our hotel.
6/10 พอใช้
whitney
เดินทางกับครอบครัว
21 มิ.ย. 2023
ไม่ชื่นชอบ: ความสะอาด
We had a quick stay but the hotel was rather dirty. The room was fine but had a mildew type odor. Probably won’t be staying there again
whitney
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Rhonda - GM วันที่ 21 มิ.ย. 2023
We apologize you didn't have a great stay! Our hotel normally gets great reviews for cleanliness. I will research your reservation, and find out where we went wrong, and how we can make a future stay better. We hope you'll reconsider staying with us in the future.
Upon arrival check in was easy. However, while checking in we were informed the pool was closed but should be open the following day. Disappointed to say the least was my 4yr old. We booked this hotel for the convince of having a pool on site. The offered the use of another pool at a separate hotel that you had to drive to. With this it was very inconvenient due to the packing and travel time. We were told the next day the pool would be open however once again that was not the case. The pool was down our entire stay. The vending machines were completely sold out of soda/drinks on all floors. The hotel staffs options were “there is a gas station up the street” This is not a convenient option with a child! Our room had a very musty smell to it. We ended our stay early and headed home. Highly disappointed with no accommodation. We will not be back to this location and maybe not even another Holiday Inn at this point.
Beth
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Rhonda - GM วันที่ 21 มิ.ย. 2023
We apologize you didn't have a great stay. Our indoor was closed by the Taney County Health Department for safety reasons. We expected them to re-visit Monday, not realizing Monday was a holiday (Juneteenth) and the state and county offices were not open. We apologize, again, that we failed you on this visit. We hope you'll reconsider staying with us in the future.