2/10 แย่มาก
Crystal
17 เม.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
As soon as we (my husband & 2 kids) arrived at the front desk we were greeted with a “I’m going to try and get you a discount.” from the manager on duty, Valencia. Apparently the previous occupants of the room we had booked had smoked in the nonsmoking room, as well as left an overwhelming food stench. The manager took my information, as well as called another manager who informed us there was nothing they could do but send us a free one night stay at the same hotel.
The manager proceeds to start taking us up to the room, as another visitor comes to the desk to complain of mold in his room. Again, they said nothing they could do. We get upstairs and file into the room, noticing the smell of cigarette smoke and who knows what else. Manager then sprays some heavy duty deodorizer all over the room then leaves. We are in the room for maybe 10 minutes, my daughter lays on her bed as we chat. When we get in the car she starts breaking out in hives. My husband and I decided we were not going to stay there. We went back after our dinner and checked out, when I told the staff on duty all she said was “Okay” and that was that. We booked another hotel down the road. Will not return.
Crystal
เข้าพัก 1 คืน, เมษายน 2024