There were insects and spiders crawling in the bed with my daughter. She is now petrified. We complained to the front desk our room was moved and we did not feel safe. The pool area is dangerous. It is outrageously slippery. While walking slowly my whole family fell multiple times. I have a 5 year old daughter and a 6year old nephew. We couldn't stay at the pool long due to the slippery conditions. Multiple people were falling.
Tiana
เข้าพัก 2 คืน, มีนาคม 2024
4/10 แย่
Jodi
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
24 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Loud explosion outside our window, lost power, no internet, no phone , elevator didn’t work.
We paid for the larger suite hoping to have a good experience. We actually had to put the air on.. the room was so hot we couldn't even sleep... It was terrible...we were debating jumping in the shower at midnight..no matter how low we put heat.. it was super hot ..we also couldn't get cool water out of the bathroom sink to wash our face to cool down.. it was only warm and hot....my son wanted to take a sip in the pool... He said it was cold. . then a family with five children were in there screaming at the top of their lungs and jumping on each other., he was in there for 10 minutes and wanted to get out...it was frustrating when you pay that much for one night and it was more stress than anything... breakfast included was pretty good...
Our checkin took a very long time and I had reserved two hotel rooms on expedia, but I was only given one room upon check in and had to re book the second room even though I had received confirmation through expedia that two rooms were booked.
Room was clean and quiet. Staff was kind. Just the Korean restaurant nearby we went to was unfriendly. We ended up eating Uber delivery. But it’s not hotel’s fault at all.
The room was clean and very comfortable for our one night stay. The staff was very friendly. The breakfast looked great although we didn’t have time to eat any of it.
Place is clean and staff at check in desk were pleasant. Bed was so uncomfortable. I couldn’t sleep. Mattress to firm, no top sheet just sheet material comforter, was too warm. Air conditioner wasn’t the best either too cold or too hot. Room was humid.