โรงแรมในเครือ Independent, เบิร์น

"The staffs were very friendly and helpful with the information on getting around town. However, one of them at the night shift topped us when making tea at night at the eating area nearby the lobby. It was a multifunction coffee machine that I only got hot water from it. He came and immediately said the coffee machine is not allowed to use other than breakfast, then he said making tea is ok . It is totally understandable and we won’t touch it if there was a sign, or the staff should have been more polite when approaching the guest on that situation. No one would steal your coffee! I’ve been to 4-5 star hotels in many countries and have never encountered anything like this. In short, the hotel is nice and most of the staffs are very nice. Don’t touch that precious coffee machine, even when you only need hot water and see that it’s switched on. Just don’t and you will be fine. "