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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property
Riverside relaxation meets practical comforts at this mountain retreat where guests can swim in the pool or plan adventures while enjoying morning coffee.

Choose dates to view prices

The Quality Inn & Suites Santa Cruz Mountains offers a peaceful riverside escape with practical amenities. Relax in the garden, cool off in the outdoor pool, or borrow bikes to explore. Helpful staff and free WiFi keep you connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is ฿3,594
฿4,175 total
includes taxes & fees
25 May - 26 May
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About this property

Quality Inn & Suites, Santa Cruz Mountains

  • Hotel by the river
  • Quality Inn & Suites, Santa Cruz Mountains provides amenities, such as a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool
    • Free self-parking
    • Bike hire, motorhome/coach/lorry parking and an electric car charging station
    • Express check-out, express check-in and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at Quality Inn & Suites, Santa Cruz Mountains offer perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi.
  • Other amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and baths or showers
    • 37-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, fridges and on-request microwaves

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Frequently asked questions

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on 25 May 2026 start from ฿3,594, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn & Suites, Santa Cruz Mountains pet-friendly?

No, pets are not allowed at this property.

How much is parking at Quality Inn & Suites, Santa Cruz Mountains?

Self-parking is free at this property.

What time is check-in at Quality Inn & Suites, Santa Cruz Mountains?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Quality Inn & Suites, Santa Cruz Mountains?

Checkout is at 11 AM.

Where is Quality Inn & Suites, Santa Cruz Mountains located?

Located in the heart of Ben Lomond, this hotel is within 6 miles (10 km) of Luminescence Healing Haven, Felton Covered Bridge Park and Henry Cowell Redwoods State Park. Roaring Camp Railroads and Ox Trailhead are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.2

Cleanliness

8.6

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 337 out of 897 reviews
Rating 8 - Good. 321 out of 897 reviews
Rating 6 - Okay. 143 out of 897 reviews
Rating 4 - Poor. 57 out of 897 reviews
Rating 2 - Terrible. 39 out of 897 reviews

Reviews

Verified

10/10 Excellent

Leslie

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a small town.

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax and enjoy

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

nora

Liked: Cleanliness, amenities
Clean and good location that I want
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

John

Liked: Amenities
Perfect for us this trip. Clean and peaceful plus helpful friendly staff.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, it’s quaint and there’s nothing like swimming in the pool while gazing at the redwoods surrounding the property. The staff is caring and attentive, helpful in every way. The beautiful rose bushes and unique river view add to the mountain charm of this place 👍
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff member was a bright light at the end of a difficult travel day.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, relaxing, friendly staff
Verified

8/10 Good

Deborah L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quiet and relaxing stay in the mountains.Accomodations were well maintained.enjoyed my stay and would stay there again
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

ERIC

Liked: Staff & service, property conditions & facilities
Those are a little on the smaller side but really clean and the staff are great.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities
The property was clean and the staff was very friendly. The furnishings are outdated but it served our purpose for a place to stay near Felton.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The place was nice nestled in the woods, but close to the small road town. The check in person was awesome. The bed was a bit hard but sleep able. The towels were plenty and new. We enjoyed our stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
It's a bit rustic but what I expected having lived in the area. It was clean, comfortable bed and beautiful redwoods. Couldn't ask for more.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Marlaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing and comfortable. Staff very friendly
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
If you’re wanting Marriott quality, stay at a Marriott. Front desk staff was absolutely amazing and property has a gorgeous setting. Thin walls.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Marianne

Liked: Staff & service
Beautiful area. Hotel was not fully equipped and maintained well. Staff was very friendly.
Stayed 2 nights in Jun 2024