This property is close to Western Washington University. The A/C worked really well in our room but was terribly noisy in our family's joining room. The staff was pleasant and the stay was easy.
Jennifer, Thank you very much for taking the time to leave us feedback on your recent stay. We do apologize for the noise your 2nd rooms HVAC unit was making. We will have our engineer team take a look again on this matter.
The hotel was fairly close to downtown and easy to walk to even though it's on the other side of the highway. Pricing was a bit high considering that it's just a normal chain hotel and breakfast is not included.
Jacob, Thank you so much for the kind words you left after your recent stay with us.We strive for our guests to leave happy. We hope to see you on any future travels to the area.
Great room, very comfortable. The on-site restaurant/bar was much appreciated after a long day. The desk clerk was very helpful with a small issue in the room which he took care of promptly. Good service.
Michael, Thank you for taking the time to leave us a review regarding your stay with us. We always appreciate when we get to celebrate a job well done with our staff! We hope to see you when your travels bring you back to the area.
Leif,Thank you for the kind words regarding your recent stay! We strive to make our guests feel relaxed and safe, I'm glad we delivered this for you. We hope to see you again on your next visit to WWU!
Twyla-Lea, Thank you for taking the time to leave us a review regarding your recent stay. We are so glad you enjoyed your stay here, we hope to see you on any future travels to the area.
The only thing i didn't like wasnit was hard to find. It is behind a store. The indoor pool and hot tub were nice. The one restaurant we ate at on the property is geared for adults. Not much on the menu that my Grandkids would eat.
Christine,Thank you for taking the time to leave us a review.We hope to see you when future travel brings you back to the area.
6/10 พอใช้
Jackie
เดินทางกับครอบครัว
20 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
Pool area was small and pool was pretty chilly. Hotel location is right by the freeway, so noisy. Hotel itself is a little rough around the edges and our room had a strong chemical smell from cleaners and the clorine from the pool (we were in a room across the hall from the atrium where the pool is). It is just an average hotel. It was clean and the staff are nice.
Jackie, Thank you for taking the time to leave us a review regarding your recent stay. We will be sure to pass your comments along to our management team.
Alfred, Thank you for your great comments regarding your recent stay. We are glad to hear your stay was relaxing & enjoyable. We hope to see you when you return to the area!
The service, location and general condition of the hotel were great. The front desk was accommodating. However, the wifi did not work, and their TV On-Demand service was TERRIBLE. They have a movie rental service which shows the movie we rented at a very low resolution. We managed to get the rental refunded. We enjoyed the stay overall but they need a serious IT overhaul.
This was a very nice surprise! Our room was exactly what I requested, except it was the cleanest hotel and room I've stayed all year. It was a good value, large room, comfortable bedding, refrigerator, microwave, safe, and a full armoire. Large bathroom and shower. Both restaurants are excellent. I'll make this my prefered hotel when I am in Bellingham. Also, it's easy access to I5 and Fairhaven.
The hotel staff were great, the bed comfortable, but the business center computer was down, the last night of course was a Saturday and the room above us was having a party. The hotel itself has very few extras, like breakfast, etc.
Walter, My apologies for these items being apparent during your stay with us.We are working to make sure this stays an isolated incident.We hope to welcome you again soon.
Comfortable rooms, firm beds. Quiet. Walkable to downtown. Water pressure in shower is low. In wall heating unit is very loud even on low speed, I had to turn it off while sleeping. I would return again.
Joes, Thank you for taking the time to leave us a review of your recent stay with us! We do deeply apologize for the HVAC unit as well as the water pressure. We hope to see you on your next visit to the area.
Thank you for taking the time to leave us a score, we appreciate any and all feedback. We do apologize it seems we dropped the ball on this stay.
10/10 ดีเลิศ
David
3 พ.ย. 2023
David
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 30 พ.ย. 2023
Thank you for staying with us!
2/10 แย่มาก
James
30 ต.ค. 2023
James
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 31 ต.ค. 2023
We are sorry your stay was less than spectacular. In the future do not hesitate to contact our team direct if your stay is less than great. We hope to see you again soon.
The hot breakfast was only available for an additional cost which I probably could've read the fine print and found out but it was still disappointing. The TV system in the rooms is outdated and only allows on demand movies to rent from the hotel (at $20 a piece) or local TV. No option to log into any streaming accounts of your own.
Hot tub and pool were great although the hot tub needs some tile repairs. Staff were all awesome especially in the restaurant.
Collin
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 26 ต.ค. 2023
Thank you for staying with us and sharing your feedback. To follow up on your stay, we will be switching out our TV system in November to an updated platform allowing for streaming. In addition, we will be re-tiling the hot tub before the end of the year. We hope to see you again soon and thank you for staying with us.
8/10 ดี
Tami
เดินทางกับครอบครัว
24 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Location, Location, Location! Perfect with my student on the North end of WWU. The staff was friendly but overall the hotel seemed a bit understaffed. Love the decor and never had a problem with parking. Nice room space just wished for a sink outside of the bathroom.
Tami, Thank you so much for leaving us great feed back from your recent stay. We are so thrilled to hear the ease our location provides to visit with your student.We wish them a great year and hope to see you on future travels.
Angela, Thank you for taking the time to leave us feedback from your recent stay. We seemed to have missed some key points for you, please feel free to share with us.
การตอบกลับจาก Dana Weber, General Manager วันที่ 24 ต.ค. 2023
Thank you for staying with us!
4/10 แย่
Fiore
21 ต.ค. 2023
Fiore
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 13 พ.ย. 2023
We are sorry to hear that your stay was not up to your expectations nor our standards. If there is anything we can do to rectify this, please let us know.
I recognize your time is valuable and appreciate the feedback you have provided. We are so glad you enjoyed your stay with us, we hope to see you on nay future travels to the area. Sincerely,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. I sincerely apologize for failing to meet your expectations.I will be sharing this experience with our housekeeping management team to ensure this stays an isolated incident..We are deeply apologetic and do not believe this is how our guest should experience our service.Our guest should feel as though their privacy and well being are cared for with our service.
8/10 ดี
Ruby
9 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Ruby
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 31 ต.ค. 2023
Thank you for staying with us!
8/10 ดี
Catherine
7 ต.ค. 2023
Catherine
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Dana Weber, General Manager วันที่ 31 ต.ค. 2023
Deanna, Thank you for taking the tile to leave us valuable feedback. We are so glad to share your comments with our food and beverage team!We hope to see you again soon.