This wasnt a cheap stay, we were heading to Knebworth for a gig.
Contacted the hotel regarding check in time, 3pm, gates to the gig opened at 11am.
On arrival to the hotel 12:30pm, we again checked if there was a chance we coukd check in, if the our room happened to be ready. Again got a very abrupt no, check in is at 3pm. I have no issues with the time, it is what it is but noticed other guest checking in. I asked one, they informed me when they adked about early checkin, they were told you had to by £25 per room. I was never given this option but also annoys me that the hotel obvious only doing it for the extra money.
We found the bar and waiting staff un helpful, not providing cutlery or clearing empties.
Room was very nice, spacious, clean. Breakfast was also very nice, lots of choice, constantly replenished.