Kids friendly resort, friendly staffs and very accommodative for every requests that we made. Worth visiting once again for the relaxing spa. Highly recommend the resort.
Anupam
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Holiday Inn Resort batam วันที่ 13 มี.ค. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Resort Batam for your recent stay.It was our pleasure to host you, and we hope you had a wonderful experience with us. Your comfort and satisfaction are our top priorities, and we appreciate your support.Should your travels bring you back to Batam, we would be delighted to welcome you again for another memorable stay.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Warmest Regards,WindyHoliday Inn Resort Batam
การตอบกลับจาก Holiday Inn Resort batam วันที่ 12 มี.ค. 2024
Dear Valued Guest ,Thank you for choosing Holiday Inn Resort Batam as your preferred hotel of choice!It was an absolute pleasure to be of service throughout your stay with us, and we are delighted to read your 5 / 5 review!Thank you for taking the time to write to us.We look forward to welcoming you back to Holiday Inn Resort Batam.Yours sincerely,WindyHoliday Inn Resort Batam
การตอบกลับจาก Holiday Inn Resort batam วันที่ 27 ธ.ค. 2023
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive
10/10 ดีเลิศ
KARUNA KARAN
25 ธ.ค. 2023
KARUNA KARAN
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 27 ธ.ค. 2023
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive
Staff were excellent to check in well, arrange transportation to city and ferry while resort is safe n relaxing but the bed mattresses were too old for good night sleep.The bedsheets were stained and itchy. Paid for third person but no bath towels provided though toiletries and ample water bottles were given. The room service was prompt and delicious but overpriced. Breakfast spread was wide but not up to scratch. Porridge was not replenished by 8.30 am while fried rice was undercooked. Disappointing IHG branded hotel !
Kym
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 25 ธ.ค. 2023
Dear Valued Guest, Thank you for choosing Holiday Inn Resort Batam and for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. one We believe in creating positive and memorable hotel experiences for all our guests and are very sorry to hear of your less-than-satisfactory stay experience. We highly value every of our guests and once again, sincerely apologise for falling short of your expectations. Sincerely,DianGuest Experience Executive
It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.
Gavryl
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 20 ธ.ค. 2023
Dear Gavryl,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.SincerelyNitaFront Office Supervisor
Transport to hotel was very uncomfortable, almost 20pax squueze into a 12 pax van.TV in the room is spolit, took almost one day to repair. Bathroom water intermittent cold and hot, floor was dirty, bedsheet was dirty. Toilet basin tap was loose. Condition was very bad. Will not stay this hotel anymore.
Louis
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 18 ธ.ค. 2023
Dear Louis,Thank you for sharing your concerns following your recent stay at our hotel. We deeply regret that your experience at our resort fell short of expectations due to the issue with cleanliness and room condition.Please accept our apologies for the inconvenience caused by this issue and the apparent lack of intervention by our team. Rest assured, we are taking measures to ensure the cleanliness and room condition for all our guests.We appreciate your feedback as it helps us enhance our services and guest experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,NitaFront Office Supervisor
10/10 ดีเลิศ
Xiujing
18 พ.ย. 2023
Xiujing
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 20 พ.ย. 2023
Dear Xiujing,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to hear you enjoyed stay with us and please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,NitaFront Office Supervisor
We stayed on the ground floor, 1 bedroom suite, love the spacious big room, very homely feel.
Mohamed ZAki
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 25 ธ.ค. 2023
Dear Valued Guest,We are thankful for your positive comments and more specifically about your kind words for our hotel facilities and staff services. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive
การตอบกลับจาก Holiday Inn Resort batam วันที่ 7 พ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.SincerelyNitaFront Office Supervisor
6/10 พอใช้
John
1 พ.ย. 2023
John
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 3 พ.ย. 2023
Dear Valued Guest,Thank you for your valuable support and for taking the time to share experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive
We are delighted during the stay in this property.
Will come back again..
Kok Kok Wai Andy
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 20 มิ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
Clean and nice hotel. The staff always have a smiling face. Very peaceful surroundings. The only bad thing is this hotel is far away from shopping area.
Mei Ling
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 20 มิ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
10/10 ดีเลิศ
Andy
10 มิ.ย. 2023
Andy
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 20 มิ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
8/10 ดี
Andy
4 มิ.ย. 2023
Andy
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 5 มิ.ย. 2023
Dear Valued Guest, Thank you for your star rating, we are looking forward to welcoming you again with another great experiences.Regards,DewiFront Office Manager
Even though Holiday Inn Batam Resort is located outskirt from the city, we were impressed with the serenity and spacious environment; whether indoor or outdoor.
Unfortunately, daily room cleaning was missing during our stay.
Morning breakfast is excellent.
Andy
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 5 มิ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Glad to hear you impressed with the serenity and spacious environment. On the other hand, please apologize for any shortfall experienced during your stay, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Looking forward to welcoming you again at the resort. Sincerely,DewiFront Office Manager
Overall excellent stay and great resort with nice breakfast and pool !
Owen
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 3 มิ.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
2/10 แย่มาก
Sulabh
9 พ.ค. 2023
Sulabh
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 4 มิ.ย. 2023
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Resort Batam.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Holiday Inn Resort Batam
2/10 แย่มาก
Stacey
1 พ.ค. 2023
Stacey
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 3 พ.ค. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
The service is always slow and the room was not cleaned properly
Yuzi
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 3 พ.ค. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
Excellent service
But the location is too far to travel around
Yuen Wei
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 22 เม.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to know you experienced excellent service during your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,DewiFront Office Manager
6/10 พอใช้
Sathish
10 เม.ย. 2023
Sathish
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 3 พ.ค. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
6/10 พอใช้
Jing
เดินทางกับครอบครัว
10 เม.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
There's alot of facilities, great for spending time with family especially those with children. However some room amenities (lamp, socket, tv) were not working
Jing
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 12 เม.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. However we also take note on some areas you mentioned, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
6/10 พอใช้
SATYADEV
9 เม.ย. 2023
SATYADEV
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 12 เม.ย. 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive
10/10 ดีเลิศ
Marek
26 มี.ค. 2023
Marek
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 28 มี.ค. 2023
Dear Valued Guest,Thank you for your star rating, we hope to welcoming you again soon.Regards,Nita
An IHG hotel- is an overrating for this hotel. I have submitted my full comments yesterday- don’t know why I’m getting this survey mail again. Only good thing about this hotel is its staff at all levels are very pleasant with good attitude. But the property needs a major makeover and refurbishment to retain its IHG standards. I booked this hotel just for its name but flopped miserably.
WAVOO
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก Holiday Inn Resort batam วันที่ 28 มี.ค. 2023
Dear Guest, Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.Glad to know you experienced our friendly and helpful staffs. We do noted on your constructive feedback and please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Nita
When we checked in I was told that I didn’t have breakfast which I did and ended paying an extra 6000000 rupiah for it. Also I requested for a queen sized bed and got twin beds. I tried to change but was turned away.
Benny
เข้าพัก 2 คืน, มกราคม 2023
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 28 ม.ค. 2023
Dear Valued Guest, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Resort Batam!Please apologize for the inconveniences caused, the breakfast charges has been offset to your other expenses upon checked out. I do sincerely apologize and we have taken note on your feedback and have passed this on to our related department for further review and future improvements.We look forward in welcoming you back to our warm hospitality in the near futureRegards,Front Office Manager
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 11 ม.ค. 2023
Dear Valued Guest,Thank you for your star rating, we hope to welcoming you again soon.Regards,Holiday Inn Resort Batam
10/10 ดีเลิศ
Ryo
31 ธ.ค. 2022
Ryo
เข้าพัก 2 คืน, ธันวาคม 2022
10/10 ดีเลิศ
Albert
31 ธ.ค. 2022
Albert
เข้าพัก 2 คืน, ธันวาคม 2022
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 1 ม.ค. 2023
Dear Valued Guest, Thank you for the stars rating. We are glad to hear that you have had a memorable stay with us. We hope to welcome you again soon for another fantastic stay.Regards,DewiFront Office Manager
This is a family hotel and it’s 30mins away from the town. There is no beach near by. The hotel is old but it’s well kept and clean when we checked in. However House keeping is not consistent and cleaning was not done well. Floors are not mopped and some days they don’t provide any drinks. During peak days like on Christmas the buffer breakfasts was a horrid experience. So many people and food is always running out. Many details like plain water, jams and cleaning up the tables were not done. They are very under staff. Overall the staff is friendly.
Cheow
เข้าพัก 3 คืน, ธันวาคม 2022
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 1 ม.ค. 2023
Dear Valued Guest, Thank you very much for taking time to review us. Your feedback is very appreciative and important to us. We do apologize for the inconveniences caused during your stay. We regret to hear your experience with the room cleanliness and also about the breakfast situation. Last but not least, it was not our intention to have our guests experienced such inconveniences. We hope to have you again for a great experience and to be able to deliver a great experience to you.Warm regards,DewiFront Office Manager
Booked 2 rooms and only 1 nite stay. Ferry now more expensive thus staying one nite is actually not worth. The staff is very friendly and helpful. The room toilet system one cannot flush out properly the other toilet made a noise after flushed.
Gim Hong
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 22 ธ.ค. 2022
Dear Valued Guest, Thank you for your stars rating.Glad to hear you enjoyed your stay with us recently, we do take note on your feedback about the toilet system rest assured will share to our team for improvement, Again, thank you for your constructive feedback, hope to see you again very soon.Regards,Holiday Inn Resort Batam
10/10 ดีเลิศ
Kevin
7 ธ.ค. 2022
Kevin
เข้าพัก 2 คืน, ธันวาคม 2022
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 22 ธ.ค. 2022
Dear Valued Guest, Thank you for your stars rating.Glad to hear you enjoyed your stay with us recently, hope to see you again very soon.Regards,Holiday Inn Resort Batam
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 22 ธ.ค. 2022
Dear Valued Guest, Thank you for taking time to review our hotel. Glad to hear you experienced our friendly staff, hope to see you again very soon.Regards,Holiday Inn Resort Batam
8/10 ดี
KHAN
30 ก.ย. 2022
KHAN
เข้าพัก 2 คืน, กันยายน 2022
การตอบกลับจาก Holiday Inn Resort batam วันที่ 4 ม.ค. 2023
Dear Valued Guest, Thank you for taking time to review our hotel. Glad to hear you experienced our friendly staff, hope to see you again very soon.Regards,Holiday Inn Resort Batam
Pool was fun and kids enjoyed the water slide! It was a bit far from the shopping malls but the hotel shuttle was nice.
Mary
เข้าพัก 3 คืน, สิงหาคม 2022
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 6 ก.ย. 2022
Dear Guest, Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam. Delighted to know you enjoyed with our facility specially the pool and kids enjoyed with the water slide comfortable. We really appreciate your kind words. Looking forward to see you again at the resort very soon. Sincerely, Jerry GOHGeneral Manager
Had a great experience with the seamless ferry terminal pickup and check in. The hotel staff are all super friendly and helpful. The only downside was we booked over the CNY weekend and the hotel and all the surrounding hotels had fireworks going off from 9pm-12am. Three hours of sporadic fireworks for both of the nights we stayed was not pleasant and definitely not what you want on a holiday. Seeing that it is also a family friendly hotel, I would think they would be more sensitive to children and early bedtimes. If the hotels could all just team up and have ONE display together it would be great. Great for a short getaway but definitely won't book a stay again during the festive season.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 31 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.
Glad to hear you enjoyed the seamless ferry terminal pick up and check in. However, we would like to apologize to you for any shorfall you faced during festive seasons period.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager
Clean and comfortable. Staff were friendly and welcoming. Since it was peak period, the hotel set up an alternative service area for breakfast on Level 3 so as to manage the crowd. Housekeeping staff were honest and returned my wife's brooch when she dropped it.
We also enjoyed the fireworks display over the CNY holidays.
Overall, we really enjoyed ourselves and hope to be back soon! :)
ผู้เข้าพักจริง
เข้าพัก 3 คืน, มกราคม 2020
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 31 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.
Delighted to know you experienced our clean and comfortable room and also experienced our friendly and helpful staffs. We really appreciate your kind words.
Looking forward to see you again at the resort very soon.
Sincerely,
Jerry GOH
General Manager
Breakfast spread needs more assorted local varieties
Indra
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 31 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.
We appreciate your constructive feedback in regards breakfast spreads varieties. Please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัวและเด็กเล็ก
27 ม.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Friendly and helpful staffs. Place a bit rundown. Very weak shower water pressure.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 31 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.
Glad to know you experienced our friendly and helpful staffs. We do noted on your constructive feedback about shower water pressure. Please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 24 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam. Please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager
Everything is great. Kids loved the pool and kids' club! The only thing is its a little further away from Batam city.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 24 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam. Please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager
6/10 พอใช้
Tan
เดินทางกับครอบครัว
30 ธ.ค. 2019
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
check in experience can be better
When I checked at the reception, I was told me that I do not have breakfast for my stay and suggested me to buy their promo coupons. I bought but realised after that that I do have free breakfast in my booking and I went back to query. Another of the staff found out that it was indeed a mistake made and did a refund for me immediately. Thereafter I went to my room and realised that I am unable to open the room, I went back to the reception again and walked back to the room with a technician. The door is still unable to be opened. No choice
, we walked back to the reception again with our luggages and waited at the lobby for them to reissue us another room. Although the staff did upgrade my room to a suite and the staff who made a mistake on the breakfast matter came forward to apologise to me, the overall check in experience to the resort was just not so pleasant. The room looks a bit out dated but the kids do enjoy their pool.
Tan
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Holiday Inn Resort Batam วันที่ 24 ม.ค. 2020
Dear Guest,
Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam. We would like to start by apologizing to you for any inconveniences you faced during your stay regarding the check-in experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Jerry GOH
General Manager