Hotel lindo mas pouco prático (como toda a cidade)
Ficamos apenas um dia/noite. Hotel é lindíssimo, o atendimento é excepcional. Só duas coisas importantes, não tem ar condicionado nos quartos (então se pegar dia quente passa calor - foi o meu caso) e a cidade só tem escada, pra ir pro quarto são muitas escadas, então vá com pouca bagagem.
L hôtel est très bien situé, dans le cœur historique de la ville
Le personnel n est pas à la hauteur pour un hôtel 5 étoiles…. Très cher pour les prestations offertes
Notre suite a eu des odeurs d égouts pendant la totalité de notre séjour . Ces odeurs circulaient dans l ensemble de l hôtel , petit déjeuner….Aucun geste commercial n a été appliqué… c est scandaleux
Dear,we explained you that the smell come from outside because was a very humid day. We offered you a room change but you denied the offer. In the breakfast room there wasn't any bad smell and that was not noticed to us.Thank you for your review, we're glad to improve our service and listen to guest's feedbackWe hope see you next time to offer you a better serviceBest regards
The staff was excellent, very well trained and extremely helpful arranging for private tours, dinner reservation and transportation. Would highly recommend this place. The location is perfect and the staff just enhanced the whole experience.
Our room was a cave which was unique. Unfortunately, where the seating area was located in the back of the cave was very dark without proper lighting so a little depressing. The only way down is to leave your car at a garage and take the shuttle down that has to be booked. They don’t explain the charges for that ahead of time so the price of the garage and shuttle can add up!
Dear,thank you for your review, for us is important to improve our service.For the shuttle bus service we always explain that the two transfers (arrival and departure) are included, otherwise it's an extra cost.We hope to host next time to offer you 10outof10 service.Thank youBest regards
아름다운 마테라에서 겪은 최고의 호텔
맞은편 산의 동굴들이 아주 잘 보이고 주변 명소와 가까움
친절한 직원들 및 신기한 동굴 분위기 방
조식 나오는 식당이 엄청 고급지고 유명한 곳 같으며 마테라 대표 디저트가 정말 맛있었다
주차 시설에 대한 안내도 메일 답변이 없으니 whatsapp으로 신속하고 정확하게 알림을 제공했으며 셔틀로 픽업도 완벽했다
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception
Lovely place, highly recommend this hotel, great location, clean, very attentive staff and great service over all, delicious breakfast, for dinner
outstanding great food at the restaurant.
Thanks for all.
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations.We take this opportunity to invite you back to our facility in order to provide you with a 10 out of 10 service.with regardReception Staff
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception
Dear Guest,
all the staff of the Sant’Angelo Luxury Resort thanks you for the kind words you have addressed to us.
We hope to host you again in the structure!
With regard,
Reception Staff
Dear Guest
we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.
We hope to welcome you back to our facility.
With regard,
Reception
Gentile Ospite,
siamo molto contenti che il soggiorno presso il Sant’Angelo Luxury Resort abbia soddisfatto le Sue aspettative e La ringraziamo per la Sua recensione.
Speriamo di accoglierla nuovamente nella nostra struttura.
Cordialmente,
Reception
We arrived on a Monday before our check-in time and I get we’re already ready for us. Which was nice. We took their largest, superior ayote for 2 nights. Everything was great except for the fact that it was incredibly hot in the room ever evening. Even when it was actually cold outside. The heating system was just WAY TOO HOT and we couldn’t control it. We turned everything off (any thing that could be turned off that is) and it was still WAY too hot. When we called the lobby they said that the heating was shared by all rooms so there was absolutely nothing we could do about it except open the window. Unfortunately that allowed for mosquitos to come in and cause other types of discomfort as I suffer from high sensitivity to bug bites. Overall the hotel staff was wonderful, the breakfast service was very good and the location was as excellent. For a 5-star Luxe hotel however, I think that the mattress was just “ok”. If these things were improved, we would definitely consider coming back. The large, in-room hottub and our large balcony overlooking the ravine and the caves made it all worth it.
Hotel is lovely and Matera was a unique experience. Unfortunately, our hotel room air condition wasn’t working and the hotel was fully booked. They weren’t able to solve the issue and we felt the service was average. For a 5-star hotel to not have their air working / find an alternative solve for their guests during the summer. They did give us a fan which didn’t help much and took off a €20 for a dessert we enjoyed on their terrace - but it wasn’t really going to cover for a poor nights sleep.
I still rate the hotel well as it is a lovely place, rooms are adorable and the experience of Matera is great. Just make sure to check the air condition as soon as you check in to the hotel.
Extraordinary experience at Sassi di Matera with a great contribution made by our decision to stay at Sant’Angelo Resort. Everything was perfect but I have to remark the excelent service provided by the staff! Our room was incredible with a terrace and a magnificent view over the most beautiful part of Matera. Best hotel in Matera!
Ottima struttura, posizione incantevole. Tutto molto positivo. Servizio impeccabile.
Unico neo, il parcheggio in convenzione esterno alla struttura che presenta ampi margini di miglioramento.
Amazing cave experience in a unique city. Dealt impressively with Covid restrictions and we felt safe and well looked after. Suite 63 worth paying the extra for. Staff very helpful and would certainly return. Location superb. Recommend valet parking service as trying to park in Matera is difficult
Absolutely beautiful room, outstanding location, impeccable service. Couldn’t wait l to come back each day, to relax and enjoy the comfort and luxury of our room.