Dear Gina, Thank you for choosing us for your stay. We have no additional information regarding what happened during your stay but we'd like to hear from you to find out more about what went on to explain why you rated us 1 out of 5 ?Indeed your opinion is very important not only for us as it helps us to improve our overall services on a daily basis.We look forward to hearing from you soon in order to fix the issues you experiencied as soon as possible.Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear Raymond and family, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for such a nice review!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Precisely, we've well taken note of all your remarks regarding the cons you experienced during your stay and let me sincerely apologize on behalf of all our team as our main goal that drives us on a daily basis is precisely to fulfill all our fellow guest's expectations.Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.Thanks again a lot for recommending the Samari Spa Resort and our services. Thanks to your comment, we're able to improve again and again to shoot for total excellence.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear guest, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for your 10/10 rating on Expedia...we're blessed!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with us! We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear guests, On behalf of all the Samari Spa Resort family , we'd like to you very much for choosing us for your first time, and also for such a great review and for your compliments...we're very thankful!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear Mark, We'd like to thank you very much for choosing us and also for your positive rating!We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear guests, Thank you so much for choosing us for your first time as part of your trip to Ecuador, as well as for recommending us and for such a great review with your compliments...we're blessed!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! We strive to provide our lovely guests with an amazing experience on a daily basis.We're very happy to hear you loved our homemade empanadas de viento we freshly prepare everyday.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear Jennifer, On the behalf of all the Samari Spa Resort team, we want to thank you very much not only for choosing us for your 1st time, but also for such a great review and for your compliments!Your opinion is very important for us and for other travelers, and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Dear Valerie, On the behalf of all the Samari Spa Resort team, we want to thank you very much not only for choosing us as part of your trip to Ecuador, but also for such a great review and for your compliments...we're blessed!Your opinion is very important for us and for other travelers, and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort

Estimados huéspedes, Reciban un cordial saludo desde Samari Spa Resort.Muchísimas gracias por elegirnos y por compartir su experiencia muy positiva con nosotros y los demás viajeros en Expedia.Su opinión es muy importante para nosotros.Es un placer serviles, y nuestra familia Samari está completamente comprometida con la total satisfacción de nuestros clientes, y nos llena de orgullo y energía recibir comentarios tan lindos como los descritos por usted.Esperamos que vuelvan a visitarnos muy pronto. Les esperamos siempre listos y a las órdenes. Atentamente, Dorian ROQUE Director del Marketing & Comunicación del Samari Spa Resort

Dear guest,We have carefully read your comment left on our Expedia page, and first of all, please allow us to sincerely apologize for this misunderstanding.Indeed, we do understand the bad experience you had and especially regarding our refund policies.However, for the seriousness and hospitality of our business which we are known worldwide for years now, we did refund your money, and normally according to our refund policies, we shouldn't had proceeded to a refund, yet, we proceeded to a refund.As for your comment about the wine bottle, we never force our guests to purchase any extra beverage, whether it is wine, water, etc. So we are very surprised by your comment and if you have more details about this and which staff member would have forced you to purchase a wine bottle?Finally, as you can see, the seriousness of our family business naturally pushed us to fully compensate you given the circumstances because for us and in this hospitality business, every single guest is part of our family, the Samari family On the top of that, we would never make this kind of comment for the equity and professionalism that represent us.Please feel free to reach out to us for any further questions or needs you might have.I remain at your disposal, and please once again, accept our sincere apologies for this little misunderstanding.Sincerely yours,Dorian ROQUE Customer Satisfaction ManagerSamari Spa Resort

Dear Freddy,Thanks for your visit, it was a huge honor to have you at Samari, and we hope to have you again very soon.Best regards

Estimado Patricio,Gracias por su comentario, nos alegra mucho que haya disfrutado de su estadía, para nosotros fue un gran honor poderlos servir.Esperamos nos visiten pronto nuevamente.

Dear Rena,Thank you so much for choosing us and for such a great review and for your compliments...we're blessed!Your opinion is very important for us and nothing else can make us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. We look forward to welcoming you again soon and with great pleasure, we will be waiting for you!

Dear Juan, Thank you so much for staying with us and for your compliments and positive review!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us!We look forward to welcoming you again soon and with great pleasure.

Hello Bettina,Thanks per your comment, it was a huge honor to have you at Samari Spa, we hope to see you again very soon,Regards

Hello Leigh,It was such a pleasure to have and serve you at Samari, we are happy to know you enjoyed your stay with us, and hope to see you again very soon. Best Regards

Estimado Pedro,Gracias por su visita, fue un honor poder servirlo.

Dear Stefanía,Thanks for your comment, us was a huge honor to have you at Samari.

Buenas noches estimada Karla, Agradecemos mucho su visita y que haya disfrutado de nuestro servicio e instalaciones. Lamentamos el inconveniente del Iva, es un tema que no depende de nosotros, la plataforma no incluye el iva y esto causó confusión al momento del pago, reitero nuestras disculpas.

Estimado huésped, Agradecemos mucho su visita y su comentario, para Samari Spa Resort es siempre un honor poderlos servir de la mejor manera, esperamos contar con su visita nuevamente.

Estimado Esteban, Fue un honor poderlos servir, y agradecemos mucho su comentario, nos alegramos que su estadía haya sido placentera. Esperamos su visita muy pronto nuevamente.

Dear Julio, Thank you very much for your review, it was a honor to have you at Samari. Best Regards

Dear Melinda, Thank for your visit and for your review, it was a honor to have you at Samari, we hope to see you soon again. Best Regards,

Estimada Svetlana, Muchas gracias por su comentario, para Samari Spa fue un honor poderlos servir y nos alegramos que hayan disfrutado de su estadía. Esperamos tenerlos por aquí muy pronto nuevamente.

Estimada Dominica, Agradecemos mucho su comentario y sobretodo su visita, para Samari Spa fue un gran honor tenerlos como nuestros huéspedes, y esperamos tener el placer de darles nuevamente la bienvenida.

Estimada María Angélica, Fue un honor poderlos servir, nos alegramos mucho que hayan disfrutado de su estadía, esperamos tener el honor de poderlos servir nuevamente. Saludos,

Estimado Huésped, Gracias por su visita, esperamos tenerlo pronto nuevamente.

Estimada Caty, Fue un honor poder servirle en Samari Spa Resort. Esperamos nos visite nuevamente :)

Thank you very much.

Hello Nancy, Thanks for your review, please let me know if there was something wrong in your stay. Best Regards