The hotel is dirty and run down. I was given a room on the top floor where there is no lift access, you need to climb a narrow stair to reach the top floor. There are stains on the walls that are not cleaned off in the room. The pillow cover is stained when we checked in, the sink is still dirty. We are given 2 similar room when we requested for a change or a room with a better condition. I reached out expedia for help but was not able to get any, as they say this hotel does not do refund and I was stuck in this hotel even when I am a gold member. Do take note when you book this hotel and expedia does not do anything to help, they side the hotel over thier customer.
I stayed in this same hotel last year it was pretty new then so room n hotel was clean. I visited Bangkok again this year n decided to stay in the same hotel but was in total shock. Room wasn't clean thoroughly enough, the bedsheets n pillow-sheets has yellow stains on them.. There were even cockroaches in the room! Hotel no longer provides tissue papers, they decided to substitute it with toilet papers! Really disappointed.
Room was extremely dirty. Had cockroach infestation every time we return to the room. It was crawling on walls, tables, bathroom, etc. Was also bitten by bed bugs.