Excellent room and helpful staff. Incredible breakfast buffet. Great location for exploring Bangkok.
michael
เข้าพัก 3 คืน, มกราคม 2024
8/10 ดี
Gerald
เดินทางกับครอบครัว
12 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
It was a busy season & as such, service quality was affected. Our family of 3 stayed in a room but amenities were provided for only two.
We have to keep calling for basics eg. water bottles, towels, toilet papers, etc… even they saw there were 3 in the room. Wondered if they conserving room supplies.
However. Staff members were polite & visibly working hard to manage the work load.
Thank you for making our stay pleasant.
The air-condition is too cold. No matter what degree you adjust the temperature, the air conditioner is still very cold. Besides, the hot water for showering is not hot enough. As a five star hotel, the amenities provided cannot match with the hotel rating.
The room is clean and comfortable, and the staff are helpful. The breakfast buffet is outstanding with many live cooking stations and numerous food choices. The 24h gym is also spacious with different equipments. The downside is its location. Walking out from the hotel front door is an area full of bars and erotic massage shops, many ladies were sitting in front of their shops. Family travellers may want to take note of it.
Excellent hotel. You are treated like royalty here. Everyone is very kind and very attentive. Perfect spot around all the buzz in downtown. We will for sure be back!
so far the stay is not great, given we are coming from Ritz carlton in bali. the check in was horrible it took an hr to check in because the staff was too busy chit chatting with other guests. After I asked to speak to manager it still did not get better as they could not find our reservation, even with expedia confirmation. this hotel should say it takes 90 min to get to it from BKK.
This was a return visit and in a club room. All facilties were excellent. The food in the main restaurant and also in the club room was very good.
Would go back again