Very disappointed with this place, had really high hopes for it given the ratings and the photos we saw when we booked it but a serious letdown. Noisy at night, staff not willing to do anything about it and a broken parkade door topped it all off.. they even had the nerve to charge $5 for parking under their hotel without any proper security. Doesn’t make any sense. I love the mountains and I love this town but I’m very upset with our stay and the staff’s unwillingness to help or compensate. We were told to “just use ear plugs for the noise”.. not the solution and not the point. Plus, we were travelling with an infant, can’t necessarily wear ear plugs.
The room was incredibly cold at night too, the thermostat wasn’t operating properly and when calling down to front desk since you were woken up at 3:15am to consistent banging, ticking & crashing noises coming from the hallway, there was no answer.
Will absolutely not be returning here, super disappointed with this “newly renovated and chic hotel off the strip” that I really didn’t think would turn out this way.
Was greeted at check-in by a condescending French gentleman at the front desk and didn’t seem to care about the concerns.
The only positive is that management (when complained to) offered to waive the $5 parking fee; which, did not happen. So thank you for blowing smoke guys. Honestly, we should have been refunded for the entire night’s stay. Please stay away from this hotel if you’re looking to have a great time.