I used to stay here quite a bit and always had a good stay, until this recent time, where my fiancé decided to come along and bring our service dog. I checked on the Expedia page for this hotel and it expressly stated "No pets allowed however service animals are permitted" so I booked our stay.
Upon arrival, we were turned away because of our service dog. I mentioned to ownership that it says that a service animal is allowed yet they continued to turn us away, didn't even ask us for Service animal paperwork, which we had.
By California Law, a service animal must be accommodated by the Hotel.
We didn't raise a stink about their denial as we it was a decision made by ownership and not the front desk worker, but found that it is worth stating to minimize this experience happening with anyone else.