Lobby sitting area

Reviews of Waipuna Hotel & Conference Centre

4 out of 5
Waipuna Hotel & Conference Centre
58 Waipuna Road, Mt. Wellington, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 404 out of 714 reviews" "
Rating 8 - Good. 239 out of 714 reviews" "
Rating 6 - Okay. 49 out of 714 reviews" "
Rating 4 - Poor. 18 out of 714 reviews" "
Rating 2 - Terrible. 4 out of 714 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sheree

Liked: Cleanliness, staff & service, amenities
Nice hotel. Rooms need updating. Bed was comfortable.
Stayed 3 nights in Apr 2024
Response from The Waipuna Team on 15 Apr 2024
Thanks for your review. We appreciate you taking the time.

10/10 Excellent

Francie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff were excellent, so willing to assist in every area, very pleasantly surprised at cleanliness, room size, dining area and loved all staff we came in contact with, will not hesitate to stay again , we actually look forward to the opportunity of being able to stay again
Stayed 1 night in Apr 2024
Response from The Waipuna Team on 13 Apr 2024
Thanks so much for the great review!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
TV would not boot up and a few lights not working
Stayed 1 night in Apr 2024
Response from The Waipuna Team on 11 Apr 2024
Hi Paul, Thanks for letting us know. We will address this today.

6/10 Okay

Mau

Liked: Cleanliness
Disliked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from The Waipuna Team on 3 Apr 2024
Thanks for the review.

8/10 Good

Charlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Waipuna Team on 2 Apr 2024
Thank you!

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean & quiet Hotel. Awesome & beautiful location, not in center of Town but still close & easy access to all locations in area. Definitely a go to when in Auckland. Staff are professional and so friendly. Thank You Waipuna Hotel
Stayed 1 night in Mar 2024
Response from Waipuna Team on 2 Apr 2024
Thanks so much for the great review.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the stay here in the Presidential Suite. Excelling room service and room was amazing.
Stayed 1 night in Mar 2024
Response from The Waipuna Team on 2 Apr 2024
Thanks so much for the great review.

10/10 Excellent

Jedda Pieternella Taylor

Stayed 2 nights in Mar 2024
Response from The Waipuna Team on 15 Apr 2024
Thank you for the 5/5 rating!

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Finally somewhere where there is a mirror outside the bathroom especially when sharing a room.
Stayed 2 nights in Mar 2024
Response from Waipuna Team on 18 Mar 2024
Thanks for the great review, we appreciate it.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. No noise, plenty of parking, nice clean and tidy facilities, very easy to Auckland centre and to Slyvia Park. Would recommend this facility.
Stayed 1 night in Mar 2024
Response from The Waipuna Team on 18 Mar 2024
Thanks for the great feedback Donna. We appreciated it.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly staff. We were sure we booked two room through Expedia for $149 per room. But the cost was $200 per room. Did we get this wrong? Or were we overcharged?
Stayed 1 night in Mar 2024
Response from Waipuna Team on 18 Mar 2024
Hello James,Thank you for reaching out. From our side we can see the rate as 193.20nzd. this may have looked different if you were dealing in another currency?

8/10 Good

Andras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Waipuna Team on 18 Mar 2024
Thanks for your review.

8/10 Good

Rachael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel itself was lovely but front desk staff efficient and non-smiling. Nice and clean and the food was great at the conference I attended there. I did have one gripe however as I spent extra money treating myself to the ambassador suite with kitchenette so that i could prepare my own evening meal. When I arrived though yes there was a fridge and an oven, but what's the point in having those of you can't even cook yourself so much as a frozen pizza? There was nothing to cook with, no pots, no pans, no bowls, no chopping board absolutely nothing. All a bit pointless. The cupboards had two plates, two forks and a few other useless items which you couldn't even use. I had no idea that id need to pack a salad bowl or a baking tray in my suitcase. I would definitely not bother paying extra for the "kitchenette". It's more like a glorified area where you can heat a microwave meal. Good luck if you want salad with it. 7-8/10. Would have definitely been 10/10 if it had come with what I paid for.
Stayed 3 nights in Mar 2024
Response from The Waipuna Team on 18 Mar 2024
Thanks so much for your feedback. We have requested that the kitchenette be removed from the listing information as it appears to be misleading. We appreciate your review.

8/10 Good

Josh

Stayed 1 night in Feb 2024
Response from Waipuna Team on 24 Mar 2024
Thanks so much for the great review.

2/10 Terrible

Richard

Stayed 1 night in Jan 2024
Response from The Waipuna Team on 24 Mar 2024
Thanks so much for the review. More detail would have been appreciated.

8/10 Good

Maraia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Restaurant was great with beautiful views
Stayed 1 night in Jan 2024
Response from The Waipuna Team on 4 Feb 2024
Thanks so much for the great review

8/10 Good

Paul and Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Waipuna Team on 4 Feb 2024
Thanks so much for the great review

4/10 Poor

Alice

Stayed 8 nights in Jan 2024
Response from The Waipuna Team on 24 Mar 2024
Thanks so much for the review.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Waipuna Team on 4 Feb 2024
Thanks so much for the great review

10/10 Excellent

Johanna, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Waipuna Team on 4 Feb 2024
Thanks so much for the great review

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Waipuna Team on 4 Feb 2024
Thanks so much for the great review

10/10 Excellent

Alice

Liked: Cleanliness, amenities
Good service, and nice staff, beautiful view
Stayed 1 night in Jan 2024
Response from Waipuna Team on 4 Feb 2024
Thanks so much for the great review

8/10 Good

Asenati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from The Waipuna Team on 4 Feb 2024
Thanks so much for the great review

10/10 Excellent

Vic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, staff, rooms, facilities and cleanliness cannot fault. Would be happy to stay again when need arises.
Stayed 2 nights in Jan 2024
Response from The Waipuna Team on 14 Jan 2024
Thank you for the great review.

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here, and plan to stay again soon. Room was spacious, bed super comfy. Plenty of parking and easy access.
Stayed 2 nights in Jan 2024
Response from The Waipuna Team on 14 Jan 2024
Thanks so much for your review.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Waipuna Team on 14 Jan 2024
Thanks so much.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally recommend this hotel. Beautiful views and close to all the malls as well.
Stayed 11 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thanks so much for taking the time to review us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Waipuna Team on 14 Jan 2024
Thanks so much for the awesome rating.

10/10 Excellent

Ilaisaane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and well serviced room would definitely continue to book here in future for convenience and easy access to motorways and malls
Stayed 1 night in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thanks so much for your review.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road Trip
Last stay on our month long road trip. Nice place. However typical conference hotel. The fridge in the room was great at keeping things warm. " Tastes like milk " pots for instant morning coffee. Really? Stayed in a lot of motels at half the price previously and had plunger coffee and fresh milk. Really let the hotel down.
Stayed 1 night in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thank you for your feedback.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from The Waipuna Team on 14 Jan 2024
Thanks so much, we are very happy you enjoyed your time with us.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean. Great value. Spacious rooms. Large, well equipped bathroom.
Stayed 3 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thank you for your awesome feedback!

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thank you!

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Waipuna Team on 15 Jan 2024
Thank you!

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool was really dirty and people smoking when thought it was a smoke free facility but other than that we had a nice experience. Rooms were comfortable and perfect for us.
Stayed 1 night in Dec 2023
Response from The Waipuna Team on 14 Jan 2024
Thank you for your feedback.

10/10 Excellent

Kolisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. Handy to big mall. Plenty of things to do locally. Handy to motorways
Stayed 3 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thanks so much!

6/10 Okay

Dean

Stayed 2 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thank you.

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from Waipuna Team on 14 Jan 2024
Thank you!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Absolutely perfect in everyway.
Stayed 1 night in Nov 2023
Response from Waipuna Team on 6 Dec 2023
Thank you for taking the time to review your time with us. 5/5 is what we strive for.

8/10 Good

Ananda

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Lovely view of the Lake
Stayed 1 night in Dec 2023
Response from Waipuna Team on 5 Dec 2023
Thank you for taking the time to post a great review.

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waipuna was the most expensive property that we stayed in while in Auckland. Two words: Deferred Maintenance. The carpet in our room was burned (previous cigarette burns?), the safety of several electrical outlets was questionable, the drapes had mold on the inside, and the phone in the bath was (quite literally) hanging on by a cord. (I have photos.) Given that this was the Presidential Suite, we were truly disappointed. Also, rather than placing a hold on a credit card for incidentals (as would be the case in any other hotel), the property insisted on tacking on an additional NZ$100 charge to our card until they determined we hadn't damaged the room (refunded later but could take a week or longer.) If this is standard practice, it should be called out in Expedia's terms. The property has seen better days. Given our experience, we strongly suggest seeking an alternative property for your stay in greater Auckland.
Response from The Waipuna Team on 1 Dec 2023
Hi Peter Thank you for sharing your feedback on your recent stay with us. Unfortunately, the carpet had been damaged by previous guests and it has taken slightly longer to match a replacement and we are sourcing alternatives. Our housekeeping team were sent to investigate your claims and found a small amount of mould on a curtain which we have now remedied. As our maintenance team do regular tests on electrical appliances we were surprised to hear about the ‘deferred maintenance’ The appliances in the room were tag and tested only the week prior, however we did notice a disconnected power point on the bottom wall without a cover. We have taken steps to sort this out too. Regarding the phone it is securely mounted but can easily be lifted off which seems to be what has happened in this case. We are also looking for options to remove these altogether. We thank you once again for bringing these to our attention and we value all feedback as this improves our standards. We hope the rest of your experience was up to your expectations.

10/10 Excellent

Giovanni, San Geronimo

Stayed 3 nights in Nov 2023
Response from Waipuna Team on 24 Nov 2023
Thank you for the great score!

10/10 Excellent

Clinton

Stayed 2 nights in Nov 2023
Response from The Waipuna Team on 12 Dec 2023
Thank you very much for taking the time to give us 5/5!We sincerely appreciate it.

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed overnight and the swipe card didn’t work even when they gave us a new one so it was quite inconvenient if we left and came back as we had to get reception to use the master card to unlock at 3am in the morning. Apart from that, over all was pretty good
Stayed 1 night in Nov 2023
Response from Waipuna Team on 24 Nov 2023
Apologies about the swipe card, we were alerted to your issue and do apologise for the inconvenience. We are glad you enjoyed your stay overall.

10/10 Excellent

kath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed room, especially the bathroom. Lovely reception area. Beautiful breakfast food presentation and service.
Stayed 1 night in Nov 2023
Response from The Waipuna Team on 17 Nov 2023
Thank you very much

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Waipuna Team on 17 Nov 2023
Thanks for your review.

10/10 Excellent

Rena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Waipuna Team on 5 Nov 2023
Thanks so much for the great review.

10/10 Excellent

Josephine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the start, staff were friendly and easy to deal with.awesome stay
Stayed 2 nights in Oct 2023
Response from Waipuna Team on 5 Nov 2023
Thanks so much for the awesome review.

10/10 Excellent

Sema

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful view, relaxing, lush greenery with easy access to outdoors exercise walkway by the water or swim in the outdoors pool. Lovely staff and restaurant. Plenty of parking and excellent conference/meeting venue. Within minutes to Sylvia Park Shopping mall. Highly recommended.
Stayed 2 nights in Oct 2023
Response from The Waipuna Team on 29 Oct 2023
Thanks so much for taking the time to write such a wonderful review. We really apprecaite it.

8/10 Good

Natalia

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Waipuna Team on 2 Nov 2023
Thanks so much for your review.