I have been staying at this hotel for about 6 months on and off and the owner gidu has always been great. But this lat time he banned me because he said I bother to much just because I lost my key once and I take medications for depression and anxiety. And just recently they switched my pills. And I woke him up because it felt like someone was trying to open my door and I called the front office to see if he could check the. Cameras. And so to those two incidents he banned me and told me to check out and I’m not welcome no more. Never again will I recommend this place to anyone. It’s also weird how the three rooms he had put me in they all have little drill holes all in the same spots which looks and feels like someone is watching you.
I didnt like how the manager asked for a deposit of $20 when i went to get my deposit back he got angry & was confused that i didn't pay $20 deposit so he gave me my deposit back & then told me I could no longer rent a room from Hacienda well ok i just didnt understand on why he told me that.
TERRIBLE CUSTOMER SERVICE
EVERYTHING DIRTY, TOWELS, BED SHEETS, FLOOR, BATHROOM, BAD CUSTOMER SERVICE, DESCRIMINITVE , RACIST BUISNESS SHOULD EVERYTHING'S RIDICULOUS THERE, ESPECIALLY THE WAY THEY TREAT THEYRE CUSTOMERS!!!!!! SHAME ON YOU.
The owner is super cool. A great man always attends your needs and takes your concern seriously. I always stay here when I go to visit my kids. Great hotel
As we open the door there were roaches, the floors were filthy and toilet didn’t work, front desk was uncooperative with issues. The only good thing I can say is they renovated all the outdoor to make it look inviting but there’s too many issues inside