The room was generally clean and comfortable, though it could use more light in the room. Our big problem was that they would not give us a first floor room. We had called weeks in advance and requested a first floor room, as my wife and I are both handicapped and there is no elevator. We were told it would not be a problem as long as we arrived early. We arrived before 5 and were told that no 1st floor rooms were available. And no elevator! So, they gave us a room on the side of the building where no handicapped parking was available, forcing 2 handicapped people in their 70's to haul 300 lbs of gear up a stairway. It took us nearly an hour to drag everything us the stairs, as rollers don't work with stairs. Same issue with leaving 3 days later. Other than that, the breakfast was good. TV worked well once we changed the batteries in the controller. Hair dryer did not work but they got us another promptly. Good shower, comfy beds. AC did not work well on arrival, so I cleaned the coils myself and then it worked fine. Doors badly need some weatherstripping, as rain blew in around our door. Staff was very friendly. Other than that, I guess we could have done worse.