Exterior

Reviews of Hilton Garden Inn Annapolis Downtown

3 out of 5
Hilton Garden Inn Annapolis Downtown
174 West Street, Annapolis, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 807 reviews" "
Rating 8 - Good. 218 out of 807 reviews" "
Rating 6 - Okay. 87 out of 807 reviews" "
Rating 4 - Poor. 29 out of 807 reviews" "
Rating 2 - Terrible. 25 out of 807 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Walter

Liked: Cleanliness
Disliked: Staff & service
Parking was limited and tight
Stayed 1 night in Mar 2024

4/10 Poor

Bridget

Disliked: Property conditions & facilities
There is not enough parking and no parking attendant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJG on 15 Mar 2024
We really appreciate the perfect review Julie! Have an awesome upcoming weekend and visit us again soon!

10/10 Excellent

Richard, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean room with comfortable bedo
Stayed 3 nights in Feb 2024
Response from AJG on 2 Mar 2024
Thank you for the perfect review Richard!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Cleanliness was 7-8 out of 10 in our room - some towels were discolored and a few hairs from other guests were in the shower. Rest of the hotel seemed very clean, though. Parking was very tight but fine. Great amenities and service.
Stayed 1 night in Feb 2024
Response from AJG on 26 Feb 2024
Thank you for the positive review regarding our staff Michael. I'll be sure to address your concerns with our entire operations team!

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service
We had a few small problems but they were resolved quickly. Our major problem is that there was not enough light in the room - we had to use phone flashlights to find some things.
Stayed 3 nights in Feb 2024
Response from AJG on 20 Feb 2024
Thank you for giving us your honest feedback regarding your recent stay with us Tony. We're actually in the process of receiving new floor lamps and desk lamps!

10/10 Excellent

Warren

Stayed 1 night in Feb 2024

10/10 Excellent

Susanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and a short drive from the airport/Amtrak station. Staff was polite and helpful. Room was clean.
Stayed 3 nights in Jan 2024
Response from AJG on 19 Feb 2024
Thank you for the perfect review Susanna! We hope to see you again soon in the near future!

4/10 Poor

Kimberly

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from AJG on 19 Feb 2024
Thank you for taking the time to review your most recent stay Kimberly. We hope that you can give us a chance to make your next visit perfect!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AJG on 13 Feb 2024
Thank you for the perfect review Rafael! We're excited that you enjoyed your recent stay with us!

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need. Great location. Good value.
Stayed 1 night in Feb 2024
Response from AJG on 8 Feb 2024
Thank you so much for the perfect review Laurel! We really appreciate your positive comments!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AJG on 7 Feb 2024
Thank you for taking the time to review your most recent stay with us. We appreciate your honest feedback and hope to see you again soon!

10/10 Excellent

Blaise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in town hotel
Stayed 1 night in Feb 2024
Response from AJG on 5 Feb 2024
Thank you for the awesome review Blaise! We hope that you can visit us again soon!

10/10 Excellent

Yacira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Jan 2024
Response from AJG on 1 Feb 2024
Thank you for the great review Yacira! We hope that you can visit us again soon!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and efficient!
Stayed 1 night in Jan 2024
Response from AJG on 24 Jan 2024
We really appreciate your kind comments regarding our staff Nicole! Thank you so much for the positive review!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Parking was not good. The lot was very icy.
Stayed 3 nights in Jan 2024
Response from AJG on 22 Jan 2024
Thank you so much for 5 star review Lisa!

8/10 Good

Jeffrey

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from AJG on 22 Jan 2024
Thank you for the great review Jeffrey! We hope that you can visit us again soon!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful bar and reception staff.
Stayed 1 night in Jan 2024
Response from AJG on 16 Jan 2024
Thank you for the perfect review Francis! we hope to see you again soon during your travels through the Annapolis area!

10/10 Excellent

Alexis

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AJG on 15 Jan 2024
Thank you for the perfect review Alexis!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sharon at the front desk was amazing! So nice and fun and courteous! She made the start of our staycation amazing!! Thank you, Sharon!!
Stayed 1 night in Jan 2024
Response from AJG on 15 Jan 2024
Thank you for the awesome review Matthew! We really appreciate you mentioning Sharon at the front desk. We are so lucky to have her on our team!

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from AJG on 12 Jan 2024
Thank you for taking the time to review your most recent stay with us Paul! We hope that you have a wonderful upcoming weekend!

6/10 Okay

Brittany

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The property inside was nice. But we were on the 4th floor past some renovations. The plastic wall made it bery narrow to get by especially with the luggage cart. A dark barked for hours in the room across from us. I contacted the staff downstairs and told him. He asked me if I could control my dogs if they were barking…Granted they hadn’t made a peep. He called and no answer and that was that. They just left and left it to bark. No call the owners. 3 towels for 4 people which I always hate. But there was an OUTRAGEOUS pet fee. Not listed on the booking site of course. $114 for 2 nights with 2 dogs! I could have boarded them for almost the same price for them to be in the room for a few hours at night with us. The breakfast was delicious though. Also the parking situation is ATROCIOUS! There are only a few spots and their almost impossible to get into and navigate. I wish I knew before paying $25 per night. And You aren’t even guaranteed a spot! There is one patch of grass down the street to potty your dog. Otherwise a small pile of leaves by the pet waste trash. I do not recommend bringing pets here.! The area itself welcomes pets but the hotel it terrible at it!
Stayed 2 nights in Dec 2023
Response from AJG on 10 Jan 2024
Thank you for taking the time to give us your honest feedback regarding your stay Brittany. Our hotel is currently going under renovations to create a better experience for all of our guests. Because our hotel is in the Downtown area, there are limited spots along West Street that have grassy areas. We always want you to feel comfortable bringing dogs to our property; our staff enjoys interacting with our four legged friends!

10/10 Excellent

Elizabeth S

Stayed 1 night in Jan 2024
Response from AJG on 22 Jan 2024
Thank you for the perfect review Elizabeth!

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from AJG on 22 Jan 2024
We really appreciate the positive review Alexander!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hvac unit was a little loud and the fans in the bathrooms could not be turned off manually. Other than that it was a really good experience great location and safe.
Stayed 3 nights in Dec 2023
Response from AJG on 28 Dec 2023
Thank you for providing honest feedback regarding your stay David. We'll be sure to address the HVAC noise issue immediately. Have a wonderful New Year's!

10/10 Excellent

Scott P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AJG on 26 Dec 2023
Thank you for the perfect review Scott! Have a wonderful Holiday!

8/10 Good

rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AJG on 22 Dec 2023
Thank you for your feedback Rena. We hope that you can visit us again soon during your travels through the Annapolis area! Happy Holidays!

6/10 Okay

Debbie

Travelled with group
The room was clean. But they dont make the bed or empty garbage during your stay. Restaurant employees were nice, service was very slow as there are not enough people working to support guests
Stayed 2 nights in Dec 2023
Response from AJG on 20 Dec 2023
Thank you for taking the time to share your experience about your recent stay with us. We sincerely apologize for the lack of service you received in our restaurant. Please be assured that this will be addressed with our entire operations team.

6/10 Okay

Doria L

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cold showers…for some reason during our weekend stay there was no hot water to take showers which was unfortunate. The parking is tight for a SUV and there seem to be a lack of parking spaces available on the property. Rapheal was polite and helpful during the check in. The rooms were ok, bathrooms and showers were super small… special note: images on online photos are smaller than they appear (i.e. bathroom and balcony) and with no hot water was just a huge disappointment overall.
Stayed 2 nights in Nov 2023
Response from AJG on 28 Nov 2023
Thank you for taking the time review your most recent stay with us. We apologize for the issue you experienced with in room shower. It has been addressed by our maintenance team and is no longer a problem.

6/10 Okay

Christophe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We paid for the breakfast when we checked in, but in the morning, we found out they cancel the breakfast without any explanations.
Stayed 1 night in Nov 2023
Response from AJG on 28 Nov 2023
We sincerely apologize for the inconvenience you experienced during your stay. Our staff had to close the restaurant due to unforeseen circumstances that were beyond our control.

6/10 Okay

Sierra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Waseem Naqvi on 20 Nov 2023
We appreciate your Honest Feedback Sierra, We hope to see you again soon during your travels to the Annapolis area.

10/10 Excellent

Evan

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Loren front desk very courteous and helpful.
Stayed 4 nights in Nov 2023
Response from Waseem Naqvi on 20 Nov 2023
Thank you for the perfect review Evan! We really appreciate you mentioning Loren at the front desk, she is an amazing part of our Operations Team! We hope that you can stay with us again in the near future!

6/10 Okay

DJ

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AJG on 10 Nov 2023
Thank you providing your honest feedback regarding your stay DJ. We hope to see you again soon during your travels to the Annapolis area.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let people know that you charge $25 for parking prior to making reservations...and the parking area is not suitable for larger cars and trucks be cause of limited space...and if they have a meeting at the hotel the spots are all used up... and parking should be free for hotel guest like any other property
Stayed 2 nights in Oct 2023
Response from AJG on 8 Nov 2023
Thank you for taking the time to give us your honest feedback Steven. Our hotel is located in the Downtown Annapolis area, where there is limited parking. The daily parking charge is listed on our Hilton website as well as all third-party booking sites.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharon at the front desk was outstanding.
Stayed 1 night in Nov 2023
Response from AJG on 9 Nov 2023
Thank you for the perfect review Mark! We really appreciate you mentioning Sharon at the front desk, she is an amazing part of our Operations Team! We hope that you can stay with us again in the near future!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
location and staff were great. We would stay again. Hotel is very well maintained and accomadating.
Stayed 1 night in Oct 2023
Response from AJG on 30 Oct 2023
Thank you for the awesome review Wendy!

8/10 Good

Kristen

Liked: Property conditions & facilities, room comfort
Billing issues
Our stay was great but billing has been a nightmare. Weird charges under “Hilton Garden downtown” but your building says it was under a third party app so they aren’t responsible. Also, 2 more pending charges. Called yesterday and spoke to a woman who said the manager would be calling back. Still no word. A lovely stay is being marred with these unknown bills!
Stayed 3 nights in Oct 2023
Response from AJG on 24 Oct 2023
Good evening Kristen. I'd e happy to speak with you tomorrow about your billing issues. Just call the hotel and ask to speak with AJ.

10/10 Excellent

Raul, Tampa

Stayed 1 night in Oct 2023
Response from AJG on 13 Nov 2023
Thank you for the perfect review Raul!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AJG on 4 Oct 2023
Thank you for the perfect review Angela! We hope that you can visit us again soon!

6/10 Okay

JENEPHER

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from AJG on 28 Sep 2023
Thank you for taking the time to give us your honest feedback Jenepher. I'll be sure to share your feedback with our entire operations team. Have a wonderful weekend!

10/10 Excellent

Daena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore Annapolis. Easy distance to Washington and Baltimore. Hotel was nice with a good happy hour each day. Only issue was parking. If you got back late, the lot would be full. Security found us a place to park each night but took some time.
Stayed 5 nights in Jul 2023
Response from AJG on 28 Sep 2023
Thank you so much for the awesome review Daena! We hope that you can visit us again soon!

10/10 Excellent

Constance D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean property
Very nice hotel. Comfortable, clean. Convenient to downtown area. Quiet. Enjoyed stay.
Stayed 1 night in Sep 2023
Response from AJG on 28 Sep 2023
Thank you for such a wonderful review Constance!

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
My Dad kindly offered his Hilton rewards to me and unknowing to me it changed the name on the reservations from my name to his. When I went to check in the assistant GM was incredibly rude and left me uncomfortable as he reluctantly added my name (back) to the reservation. Hotel was nice enough but service /hospitality can use some work.
Stayed 2 nights in Sep 2023
Response from Waseem Naqvi on 26 Sep 2023
Dear Caroline, i am sorry to hear about your experience, as per the hotel policy if a guest name is not on the reservation, we cannot check that person on someone else reservation, it's safety & security issue, our team here follow that rule for our guest safety & security, i appreciate your feedback & hope you will consider staying with us again in near future as we diligently work to cater our guest needs to the best of our ability.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient
Stayed 1 night in Sep 2023
Response from AJG on 22 Sep 2023
Thank you for the awesome review Sonya! We hope that you have a wonderful upcoming weekend!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to attractions. Easy parking on site. Good breakfast included.
Stayed 2 nights in Sep 2023
Response from AJG on 21 Sep 2023
Thank you so much for the positive feedback Mary!

8/10 Good

Debra

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AJG on 18 Sep 2023
Thank you for taking the time to review your most recent stay with us Debra. We hope to see you again soon during your travels to Downtown Annapolis!

10/10 Excellent

Shameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AJG on 16 Sep 2023
Thank you for the awesome review Shameka!

4/10 Poor

Rosemary

Travelled with partner
Disliked: Property conditions & facilities
First of all, the $25/night for parking -TERRIBLE. Second, the shower is hard to use and unsatisfactory. Third, we called to have the room serviced and it was not done - really BAD. Fourth, the room setup is badly designed, hard to reach drawers, poor hanging for clothes. WORST HILTON HOTEL ROOM EVER.
Stayed 3 nights in Sep 2023
Response from AJG on 16 Sep 2023
Rosemary- we sincerely apologize for the inconveniences you experienced during your stay. Please be assured that this will be addressed with our entire operations team.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the heart of downtown Annapolis, close to everything. Big, clean, modern, comfortable rooms.
Stayed 1 night in Sep 2023
Response from AJG on 16 Sep 2023
We really appreciate the positive feedback Timothy!