Exterior

Reviews of Dikker & Thijs Hotel

4 out of 5
Dikker & Thijs Hotel
Prinsengracht 444, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 1007 reviews" "
Rating 8 - Good. 345 out of 1007 reviews" "
Rating 6 - Okay. 80 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 9 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Property overall is great! Street noise is very loud. Most of our 7 nights there was music, partying in the streets until 4am. Amenities are very minimal, and you must turn in your room key every time you leave the hotel, which is a pain at times. Building is a little dated, but cleanliness was top notch. Would recommend
Stayed 7 nights in Mar 2024

10/10 Excellent

Geneva, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night at this hotel but I wish I would’ve had more nights here! The location is perfect - walking distance to pretty much everything. A little further to the city center where I stayed earlier in The week but definitely walkable. My room had the view of the canal - was lovely to wake up to the sunrise shining over the buildings. The room had everything I needed and the bed was very comfortable! The hotel has construction work in the front which might be bothersome to some travelers but I didn’t mind it too much. Rafi? (Raphy?) he checked me and was very friendly. I’d definitely would recommend this hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s construction outside the hotel and the canal is closed. It’s kind of inconvenient but at the same time feels more safe and quiet at this moment. Facilities were veer clean. In the middle of the city with excellent transportation . I recommend it! Staff was super helpful and friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

aizar omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, super staff, friendly people in special a Spanish Lady at reception, and two wonderful latin girls at restaurant. Amazing room with nice amenities like nespresso coffeemaker, frigo bar with complimentary sodas, water, wine and beer. Wonderful salon to take a coffee or tea (also complimentary). Amazing buffet $20€. Train just outside the hotel. Super wakeable. With tons of options for eat, or shop. Definitely an excellent hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Justus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location to tons of bars and restaurants and the museums!
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and great location. Parking availability is horrible.
Stayed 2 nights in Mar 2024
Response from Dikker & Thijs Team on 17 Mar 2024
Dear Megan,Thank you for your feedback.We're glad you found our hotel's location unique and great. We apologize for any inconvenience regarding parking availability. Your feedback is valuable to us as we strive to improve our services.We hope to have the chance to welcome you back for a better experience in the future.Kind regards,Dikker & Thijs Team

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dikker & Thijs Team on 12 Mar 2024
Dear Avery,Thank you for staying with us. We are glad that you have enjoyed your stay at Dikker & Thijs Hotel Amsterdam. Your overall feedback is much appreciated.Kind regards,Dikker & Thijs Hotel Team

10/10 Excellent

KWOK TUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Beside canal and very close to the old two centre. Close to museum quarter. Clean. Rooms and building in keeping with Amsterdam historical architecture
Stayed 2 nights in Feb 2024
Response from Bruno on 29 Feb 2024
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel lovely and enjoyed its picturesque location beside the canal, as well as its proximity to the old town center and the museum quarter.Maintaining cleanliness and preserving the historical architecture of Amsterdam are top priorities for us, and we're thrilled that you found our rooms and building in harmony with the city's rich heritage.We look forward to the opportunity to host you again for another memorable stay.Best Regards,Bruno

8/10 Good

Miss Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We had a room that faced the Main Street, so it was great to people watch. The room was very big and the bathroom was clean. The rooms are a little bit outdated, and could use some TLC. The staff were great, but on 2 occasions we were stranded outside at night for more than 10-15mins becaus there was no one at the desk and they take your room key. I did not like the fact that everytime you leave the building you have to leave your room key behind.
Stayed 4 nights in Dec 2023
Response from Bruno on 29 Feb 2024
Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that you thoroughly enjoyed your stay and appreciated the room facing the Main Street, offering a great opportunity for people-watching. Your compliments about the spacious room and clean bathroom are much appreciated.We apologize for any inconvenience caused by the outdated appearance of the rooms and any lack of attention to detail. Rest assured, your feedback will be taken into consideration for future improvements.Regarding your experience with the staff, we apologize for the inconvenience you faced when being stranded outside at night due to the absence of someone at the front desk. We will address this issue with our team to ensure it does not happen in the future. Additionally, we understand your concern about leaving your room key behind each time you leave the building and will review our policies to see if there are alternative solutions that can be implemented.Your feedback is valuable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Best Regards,Bruno

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, very clean, wonderful staff, large room, incredible neighborhood!
Stayed 3 nights in Feb 2024
Response from Bruno on 29 Feb 2024
Dear Guest,Thank you for your glowing review! We are delighted to hear that you found our hotel to be great value, very clean, and that you appreciated our wonderful staff. It's fantastic to know that you enjoyed the spacious room and found our neighborhood incredible.We strive to provide our guests with exceptional value, cleanliness, and service, and your kind words are a testament to our efforts.We look forward to welcoming you back for another memorable stay in the future.Best Regards,Bruno

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from Dikker & Thijs Team on 12 Mar 2024
Dear Kyosti,Thank you for staying with us. We are glad that you have enjoyed your stay at Dikker & Thijs Hotel Amsterdam. Your feedback is much appreciated.Kind regards,Dikker & Thijs Hotel Team

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
A great spot to stay we loved it. Very comfortable with nice service at reception. We didn't eat there though.
Stayed 3 nights in Dec 2023
Response from Bruno on 29 Feb 2024
Dear Guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you loved your stay and found our hotel to be a great spot. It's wonderful to know that you found the accommodations very comfortable and appreciated the nice service provided at the reception.While we regret that you didn't have the opportunity to dine with us, we hope to have the chance to welcome you back in the future so you can experience our culinary offerings as well.Thank you again for your kind words, and we look forward to hosting you again soon.Best Regards,Bruno

10/10 Excellent

ann marie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Satisfied guests
Breakfast was fantastic. Staff was wonderful. The location excellent. Only complaints include cost with high location tax and the shower was dangerous, it was slippery and the glass door does not have an option to be secured in place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Everything Except..
Everything was truly fantastic, central to everything, staff was perfect, room was good, BUT there was construction going on outside that wasn't shown on their site. So yes, the view was good but the work starts early.. it could help give you a jumpstart to your day though.
Stayed 3 nights in Dec 2023
Response from Dikker & Thijs Team on 16 Dec 2023
Dear guest,Thank you for your recent stay at our hotel, and we sincerely appreciate your positive feedback regarding our fantastic location, exemplary staff service, and the overall quality of your room.We regret that your experience was impacted by the ongoing construction nearby. We apologize for any inconvenience caused by the noise disturbances, as we understand the importance of a peaceful stay for our guests. Your constructive feedback is invaluable, and we'll take steps to ensure that our guests are better informed about any external factors that might affect their stay in the future.We're glad to hear that despite the inconvenience, you managed to find a silver lining by seeing it as an opportunity to start the day early. Please accept our apologies for any disruption caused, and rest assured that we'll do our best to address this issue more effectively moving forward.Should your plans bring you back to Amsterdam, we hope to have the chance to provide you with an undisturbed and thoroughly enjoyable stay.Best Regards,Bruno

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff in a great location.
Stayed 1 night in Dec 2023
Response from Dikker & Thijs Team on 10 Dec 2023
Dear Donald,The staff's warmth and assistance truly enhanced your experience, coupled with our excellent location. We're thrilled our team made your stay enjoyable, and our prime location added convenience to your visit. Your positive feedback motivates us to continue delivering exceptional service in this wonderful setting. Thank you for highlighting our friendly staff and ideal location; we hope to welcome you back for another fantastic stay.Kind regards,Dikker & Thijs Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, excellent value.
Stayed 1 night in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel lovely and excellent value. Your positive feedback means a lot to us, and we're delighted that you enjoyed your stay.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your time with us, please feel free to share more details.Best Regards,Bruno

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Dikker & Thijs Team on 7 Dec 2023
Dear Gregory,We're overjoyed to learn that you were happy overall with your recent stay! Your positive feedback means the world to us. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even more delightful, please share your thoughts. We value your input and can't wait to have the opportunity to host you again for another happy experience.Kind regards,Dikker & Thijs Team

6/10 Okay

Elizabeth, Pleasant Valley

Travelled with partner
Liked: Staff & service
The staff were engaging, helpful and very friendly. The room was adequate but bedding had a stain, ceiling light was missing cover, and bathroom faucets was broken. Location is perfect for seeing Amsterdam.
Stayed 2 nights in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff engaging, helpful, and very friendly. However, we sincerely apologize for the inconveniences you experienced with the room. Your comments about the bedding, missing ceiling light cover, and broken bathroom faucet are concerning, and we assure you that we take these matters seriously.Please know that we will address these issues promptly to ensure that they are resolved for future guests. We appreciate your understanding and patience.On a positive note, we're glad to know that the hotel's location was perfect for exploring Amsterdam. We hope that despite the mentioned challenges, you were still able to enjoy your time in the city.If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out. We value your input and use it as an opportunity to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.Best Regards,Bruno

10/10 Excellent

Nigel, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my preferred hotel in Amsterdam. Little noisy outside in the night and bathroom shower could do with a bit more water pressure. Otherwise brilliant with spacious rooms, historical character, excellent breakfast. Close to antiques district and museums
Stayed 2 nights in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for choosing our hotel as your preferred accommodation in Amsterdam. We appreciate your loyalty and the time you took to share your thoughts.We're thrilled to hear that you find our hotel brilliant, with spacious rooms, historical character, and an excellent breakfast. Your feedback is valuable, and we're grateful for your positive comments.We understand that the noise outside at night and the water pressure in the bathroom shower have been areas of concern. Please know that we take these matters seriously, and we will look into ways to address and improve these aspects to enhance the overall guest experience.It's wonderful to hear that our location, close to the antiques district and museums, adds to the appeal of your stay.Thank you for your feedback and for choosing to stay with us. We look forward to welcoming you back and continuing to exceed your expectations.Best Regards,Bruno

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
As with most downtown European hotels, this one is in a centuries old building. It is very clean, friendly and helpful staff, and very conveniently located just a short walk to most attractions. The Tram runs right by the property should you prefer. Plenty of shopping and dining options within a few blocks.
Stayed 6 nights in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our centuries-old building very clean and our staff friendly and helpful. It's wonderful to know that our convenient location, within a short walk to most attractions and with the tram passing by, added to the ease of your stay.We're pleased that you found plenty of shopping and dining options within a few blocks, contributing to a well-rounded experience during your time with us.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to the area.Best Regards,Bruno

6/10 Okay

Leisl

Travelled with group
This was very close to the museums which was convenient. There was canal construction and repairs ongoing while we stayed which meant a canal view was not desirable. Kettle didnt work, safe in the room didnt work. The hotel needs attention. Coffee and tea in the room was never replenished. Staff were friendly, breakfast staff were excellent and took pride in their breakfast service. I probably wont stay here again.
Stayed 5 nights in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We regret that the ongoing canal construction disrupted the expected canal view and affected your overall experience. We also apologize for the issues with the kettle and safe in your room, as well as the oversight with replenishing the coffee and tea. Your comments have been shared with our maintenance and housekeeping teams to address and rectify these issues promptly.On a positive note, we're pleased to hear that the staff, particularly the breakfast team, made a positive impression with their friendliness and excellent service. We will ensure to pass on your compliments to the relevant teams.We appreciate your candid feedback as it helps us identify areas for improvement. We are committed to addressing the issues you raised to enhance the quality of our services.We understand that you may choose not to stay with us again, but we sincerely hope you will reconsider, giving us the opportunity to provide you with a much-improved experience in the future.Thank you for your understanding.Best Regards,Bruno

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people working the property. Old but clean hotel
Stayed 3 nights in Nov 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you encountered great people working at our property and that you found the hotel clean.Your acknowledgment of our dedicated staff is truly appreciated, and we're glad they contributed positively to your experience.While our hotel may have a historic charm, we are committed to maintaining high standards of cleanliness to ensure a comfortable stay for our guests.We value your feedback and look forward to the possibility of welcoming you back in the future.Best Regards,Bruno

6/10 Okay

Nicole

Stayed 1 night in Nov 2023
Response from Dikker & Thijs Team on 7 Dec 2023
Dear Nicole,We're delighted that you found aspects of your stay enjoyable. Your feedback is appreciated. If there's anything specific that stood out or areas where we can enhance your experience in the future, please let us know. We're committed to continually improving to ensure your next visit is even more satisfying.Kind regards,Dikker & Thijs Team

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Great sitting area and breakfast . Very disappointed that there was no refund on partial cancellation of my bookings .
Stayed 4 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the sitting area and breakfast during your stay.However, we apologize for any disappointment regarding the partial cancellation of your bookings. Our cancellation policy is designed to ensure the fair management of reservations, and we understand that unexpected changes can be frustrating. Your feedback is valuable, and we will review our policies to see if there are ways to enhance flexibility for our guests in such situations.We appreciate your understanding and hope that, despite this issue, you had an overall positive experience during your time at our hotel. If there's anything specific you'd like us to address or discuss further, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best Regards,Bruno

10/10 Excellent

Linnae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous locaton right next to the 2 and 12 tram lines that took us everywhere. We were on the 3rd floor and barely heard any of the street noise. Only the bellbof the tram came through and it wasnt obtrusive at all. Room was large and very spacious. A lot of room for the 3 of us to spread out and relax in the evenings. Huge bath tub was fabulous. Staff was very friendly. I would stay here everytime we come into Amsterdam.
Stayed 3 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a fabulous experience during your stay.It's fantastic that you found our location convenient, with easy access to the 2 and 12 tram lines that took you everywhere you needed to go. We're glad to know that the room on the 3rd floor provided a peaceful atmosphere, allowing you to relax without much street noise. It's great that the spacious room and huge bath tub added to your comfort, providing a welcoming space for you and your companions.We're especially grateful for your kind words about our staff's friendliness. It's our goal to make each guest feel welcome and at home.We look forward to welcoming you back every time you come to Amsterdam. If there's anything specific you'd like for your next stay, please let us know. Thank you for choosing our hotel, and we can't wait to host you again!Best Regards,Bruno

10/10 Excellent

Andrew Yates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the hotel which is in an excellent location for the sights of Amsterdam. Our room was clean and comfortable and the breakfast very nice in a lovely room downstairs. In all we’d recommend this hotel. Thanks D & T 👍
Stayed 2 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear D & T,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found it to be in an excellent location for exploring the sights of Amsterdam.It's wonderful to know that your room was clean and comfortable, and you enjoyed the breakfast in our lovely downstairs room. Your recommendation means a lot to us, and we're grateful for your kind words.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future.Thanks again for choosing our hotel!Best Regards,Bruno

8/10 Good

Mark

Stayed 6 nights in Oct 2023
Response from Dikker & Thijs Team on 7 Dec 2023
Dear Mark,We're absolutely delighted to hear that you had a happy experience during your recent stay with us. Your positive feedback is truly appreciated. It's our goal to create memorable moments for our guests, and we're thrilled to know we succeeded during your visit.If there are specific aspects or services that stood out to you, we'd love to hear more about them. Your insights help us continuously improve and provide even better experiences for our guests.Thank you for choosing us, and we look forward to welcoming you back for more happy moments in the future!Kind regards,Dikker & Thijs Team

4/10 Poor

Edward

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old & outdated
I made this reservation a week out and there was not much availability. It was $375 per night. Location is central (which is great) but on a stretch that includes a Starbucks and McDonalds Burger King - not what one goes to Amsterdam to ever see. Location is at the tram so easy to get to the Central station. Room was huge (a plus) but really outdated, especially the bathroom. Kind of grimy. The AC did not work and the windows did not open so the room got really hot in the middle of the night. Sheets felt old. Hotel staff were nice. One odd thing is that the hotel only provided us 1 key for 3 people. Annoying and a challenge.
Stayed 2 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your detailed insights and want to sincerely apologize for the challenges you faced.We're glad to hear that the central location and the spacious room were positive aspects of your stay. However, we deeply regret that you found the room outdated, especially the bathroom, and experienced issues with the air conditioning and ventilation. Your comments are important to us, and we assure you that we will address these concerns with our maintenance team to make necessary improvements.We apologize for the inconvenience caused by providing only one key for three people. This oversight will be discussed with our staff to ensure better coordination in the future.Your feedback is valuable, and we take it seriously as we continually strive to enhance the guest experience. If there's anything specific you would like us to address or discuss further, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an improved experience.Best Regards,Bruno

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed the great location of our hotel and found our staff to be friendly. It's our pleasure to provide a welcoming and accommodating environment for our guests.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We look forward to the possibility of hosting you again in the future.Thanks again for choosing our hotel!Best Regards,Bruno

8/10 Good

Wendy

Travelled with family
This hotel was amazing to stay at. Unfortunately, there was a tremendous amount of construction out front which caused pick up in Transportation difficulties. The staff is wonderful and it is a great place to stay.
Stayed 4 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for your kind words and for choosing to stay with us. We appreciate your understanding regarding the construction outside and the resulting transportation difficulties. We apologize for any inconvenience this may have caused during your stay.It's heartening to hear that you found our staff wonderful, and we're delighted that you still had an amazing experience at our hotel. If there's anything specific you enjoyed or if there's anything we can do to improve, please let us know.We hope to have the pleasure of welcoming you back in the future, providing an even more seamless and enjoyable stay.Thank you for your feedback!Best Regards,Bruno

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and great staff.
The heart of Amsterdam just outside your door. Located on perhaps the busiest spot to be. Leidsplein Square and other trendy streets are just minutes away. Large rooms, great amenities. A little pricey, but well worth it.
Stayed 3 nights in Oct 2023
Response from Bruno on 29 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed our central location in the heart of Amsterdam, with Leidseplein Square and trendy streets just minutes away.It's great to know that you found our rooms spacious, and the amenities provided were to your satisfaction. We strive to offer a comfortable and enjoyable experience for our guests, and we're delighted to hear that you found it well worth the price.If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more memorable, please feel free to let us know. We look forward to welcoming you back in the future.Thanks for choosing our hotel!Best Regards,Bruno

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Maid service never came in the 4 days we were there.
Stayed 4 nights in Sep 2023
Response from Bruno on 29 Nov 2023
Dear Guest,We sincerely apologize for the oversight regarding the lack of maid service during your four-day stay. This is not the level of service we aim to provide, and we understand the importance of a well-maintained room during your visit.We have addressed this issue with our housekeeping team to ensure that such oversights are minimized in the future. Your feedback is invaluable, and we appreciate you bringing it to our attention.If there's anything else you'd like to share or if there's anything we can do to make amends for this inconvenience, please feel free to reach out.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.Best Regards,Bruno

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and helpful staff. Wonderful breakfast. There is construction on the canal right in front of the hotel though. They did give us a corner room so that our canal view was unobstructed out of a couple of windows.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tony, Culpeper

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Ralf, Greer

Disliked: Property conditions & facilities
The view and the area around the hotel where great, breakfast was very good. The hotel itself has seen better days. Even after asking for new sheets it took 2 days to get them and then they also took all but 1 towel. After all that said the price seems to me to high and is only justified through the location,
Stayed 4 nights in Sep 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
This property has great breakfast and is in the center of the city!
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Amenities
We ended up with a great room overlooking canal and street. Wonderful room.
Stayed 5 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 5 nights in Aug 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to assist when we were left with a surprise few extra days due to air traffic control system crash. Location is great, room was great, staff were great. Would and do recommend
Stayed 2 nights in Aug 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and service!
Very good staff who try hard. Rooms are basic but comfortable. Nice breakfast buffet. Perfect location.
Stayed 2 nights in Aug 2023

2/10 Terrible

Donna

Disliked: Amenities, property conditions & facilities
This is not a four star property. While it was clean and the AC worked well, it is dated and the interior rooms are awful. All pictures on the website included a view of the canal. My room was an interior room and the view was of the HVAC and a stairwell. The room was on the 2nd floor where people could walk onto a patio and look into the room. In addition to the horrific view, the room felt very unsafe as the front desk attendants were often not at the front door. BTW you have to leave your key at the front desk, because they only have one key. For the price, I deserved a safer room.
Stayed 1 night in Aug 2023

4/10 Poor

Naitik

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy Experience
So much noise. Terrible windows with no insulation or protection against noise. Construction work going on right outside. Slow elevator. Little to none vegetarian or vegan options in the breakfast. Only plus was the location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Perfect location , walking distance to everything. Friendly staff . Breakfast had a great selection as well.
Stayed 4 nights in Aug 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and location
Stayed 2 nights in Aug 2023

4/10 Poor

Jock

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenience location. Many restaurant around and easy to walk around. Spacious room Only down side is that there is no view from my room.
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Great location. Rest everything is not so great for the high room rent. Dated property, not so supportive mattresses, one small lift, average breakfast, old furniture in room.
Stayed 5 nights in Jul 2023

8/10 Good

Stephen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only think I didnt like was the shower
Stayed 2 nights in Jul 2023

8/10 Good

celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, disappointed in canal construction in front of the hotel
Stayed 3 nights in Jul 2023