Everything was really nice, the pool was clean and relaxing. Casino was great too.
Dennis
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Dennis - Thank you for the kind review and feedback! We are glad that you enjoyed your time with us and we look forward to your next visit! Thank You Again,
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Perla - Thank you for providing us valuable feedback regarding your most recent visit here at Isleta Resort and Casino. We appreciate your time and attention and look forward to your next stay! Thank You again,
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
James, Thank you for taking the time to offer us some feedback regarding your recent stay. Looks like we have an opportunity to exceed your expectations. We hope you will give us another opportunity to win your loyalty. Thank You,
Kristin - Thank you for taking the time to review our resort! I hope you were able to take advantage of our Spa and our indoor/outdoor pool! I look forward to your next visit - thank you again!
Ruby, Thank you for taking the time to review our Resort! We are so glad that you enjoyed your time; come back and see us again very soon! Thank you again,
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Florella, Thank you for taking the time to share feedback with us regarding your recent stay. We are glad to know that you enjoyed your time with us and look forward to your next visit. Thank You,
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Joy - Thank you for taking the time to provide us feedback about your most recent visit. We are so glad that you enjoyed your time here and hope you will be back very soon! Thank you again,
6/10 พอใช้
Bobbette
6 มี.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Bobbette
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Bobbette - Thank you for taking the time to review our resort. I am sorry that we fell below your expectations. We hope you will give us another opportunity to win your loyalty in the near future. Thank You,
8/10 ดี
Opal
4 มี.ค. 2024
Opal
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Opal, Thank you for sharing your feedback on your recent experience here at Isleta Resort and Casino. We are glad to see that you enjoyed your time. We look forward to your next visit. Thank You,
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Bee - WOW!! What a great review - thank you!! It makes us very happy to know that you enjoyed our hotel, our amenities and our service! Thank you for the very kind review and we look forward to your next visit!
การตอบกลับจาก Tami J. Scott, Resort General Manager วันที่ 26 มี.ค. 2024
Maria - Thank you for the kind review and score! We are grateful for guests like yourself that take the time to offer us feedback. We appreciate you and look forward to your next stay! Thank You again,
viktoriya, Thank you for taking the time to review our Resort! We so appreciate your kind words and cannot wait for your next visit! Come back to see us "Where the Fun Begins!"
การตอบกลับจาก Tami J Scott, General Manager วันที่ 27 ก.พ. 2024
Sandra - Thank you for taking the time to share your feedback on our Resort and your recent stay. We are happy that you enjoyed your time and hope to see you again very soon! Thank You,
The doors for the adjoining rooms need to be resealed in order to minimize the noise. Chris and Theresa offered great customer service and moved us to a quieter room. We enjoyed our stay!
Dr. Juan O.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott, General Manager วันที่ 26 ก.พ. 2024
Dr.Juan O -Thank you for taking the time to offer us feedback regarding your recent stay. We are so glad that our staff was quick to rectify and accommodate you. Thank you and we look forward to your next visit!
การตอบกลับจาก Tami J Scott, General Manager วันที่ 26 ก.พ. 2024
Cinthia - Thank you for the kind review! We are thrilled that you enjoyed your stay and hope you had time to enjoy all the amenities! Looking forward to your next visit - Thanks again!
การตอบกลับจาก Tami J Scott, General Manager วันที่ 26 ก.พ. 2024
Joseph - How wonderful!! We are so glad to know that you had a great time! Come back and visit us soon - we have lots of great shows coming in March! Thank you again,
This was a nice stay. It was clean convient and nicely priced. The pool was overcrowded so we couldnt enjoy it. Happy the casino was smoke free. Food at Embers steak house was good but a bit slow. Being Im from Texas my expectations on steak are different. Still it was good food.
Victoria
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott, General Manager วันที่ 26 ก.พ. 2024
Victoria- Thank you for taking the time to review our resort. We are thrilled to know that you enjoyed your meal at Embers Steakhouse. We look forward to your next visit and check out our shows for March - we have some great entertainment coming up! Thank You again,
Great experience!! Good bottle service and extra amenities!
Fernando
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 19 ก.พ. 2024
Fernando - Wonderful! Thank you for the great review and we are so happy that you enjoyed your time with us! Come back to see us again soon! Thank You,
They gave me the wrong room I reserved a room with balcony wich was a little bit more expensive and they give me the standard room with a noisy AC condenser outside the window, the receptionist said it’s because Expedia is a third party she can’t do anything, I want a refund!!!!!!!
Pedro
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott, General Manager วันที่ 26 ก.พ. 2024
Our apologies for your experience; we hope this will not prevent you from coming back to give us another opportunity to win your loyalty. Thank You,
Amazing property very well maintained and the pool was amazing
Christopher
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 15 ก.พ. 2024
Christopher, Thank you so much for the kind review! We are so glad that you enjoyed your time with us! We look forward to your return and thank you again.
Dee - I am so sorry that we did not exceed your expectations. I hope this will not prevent you from coming to see us again in the future. With deepest apologies,
Staff are not trustworthy. I left my Apple charger on my Wall outlet. I called same day to let them know I left it and housekeeping never turn it in.
Charmaine
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 12 ก.พ. 2024
Charmaine, My apologies for your experience. We strive daily to ensure that we honor and protect our guests privacy and belongings. I am sorry to hear that your experience was less than our standard. I will speak to our staff about your concerns. Thank You,
การตอบกลับจาก Tami J Scott - General Manager วันที่ 12 ก.พ. 2024
Chris - Thank you for the very kind review! We are so glad to know that you enjoyed your time with us! Please come back to see us again very soon! Thank You,
This is our second stay at La Isleta. It's a beautiful property with large, comfortable, clean rooms. The staff are kind and helpful. The grounds are gorgeous and, if you like to gamble, there are fun options downstairs along with a food court, gift shop, and nice restaurant (closed M/T). We'd highly recommend it.
Elizabeth
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 8 ก.พ. 2024
Elizabeth - Thank you so much for taking the time to review our Resort - we are so appreciative of your kind words and patronage. We hope you will come back to see us again very soon! Thank You,
การตอบกลับจาก Tami J Scott - General Manager วันที่ 8 ก.พ. 2024
Christina, Thank you for the very kind review - we are so very glad to know that you enjoyed your time with us! We are happy to let you know that our restaurant, Tiwa; located in hotel lobby - will be opening on February 21st so please come back and visit us again! Thank You,
การตอบกลับจาก Tami J Scott - General Manager วันที่ 8 ก.พ. 2024
Alejandra -Thank you for taking the time to review our resort and provide feedback, we are very grateful. We will be opening our restaurant, Tiwa, located in the hotel lobby on February 21st so come back and visit us soon! Thank You,
Some minor damage to room, looked like burns on furniture. Clean and staff were friendly and helpful.
Brian
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 5 ก.พ. 2024
Brian, Thank you for taking the time to provide feedback on your most recent stay. We will look into the items that you addressed. We hope to see you again soon - Thank you again,
Our room was beautiful. Was a little worried because we have a little service dog but they were very accommodating and so helpful. Would definitely stay here again!!
Erika L
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 5 ก.พ. 2024
Erika L -Thank you for the very kind review - we truly appreciate the feedback! We hope you will come back to visit us again and just so you are aware we are opening our Tewa Restaurant on February 21st! They will be serving breakfast and lunch Wednesday thru Sundays from 7AM to 2PM. See you soon and thank you again,
10/10 ดีเลิศ
JUANITA
4 ก.พ. 2024
ชื่นชอบ: ความสะอาด
JUANITA
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 5 ก.พ. 2024
Juanita - It is so wonderful to know that you enjoyed your time here at Isleta Resort and Casino! We hope you had time to enjoy our many amenities like our world-renowned Spa and Golf Course! Come back to see us very soon! Thank you,
8AM Construction was happening in the building with no Respect at all. Could not sleep at all which was well needed. Super Annoyed and Dissatisfied with the stay.
Jonathan
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 1 ก.พ. 2024
Jonathan - We are so sorry to hear of your stay - however, we have no construction happening at the hotel or casino at this time. We always want you to have an exceptional and comfortable stay; we are disappointed to hear that yours was not. I hope this will not prevent you from coming back and giving us another opportunity to win your loyalty, Thank You,
I liked the pool but didn't like that the jacuzzi was too far outside.
Dora
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 1 ก.พ. 2024
Dora - Thank you for taking the time to review our resort - we are so glad that you enjoyed your stay. We look forward to your next visit. Thank You,
2/10 แย่มาก
Bernadette
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
28 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The rooms have thin walls
Unpleasant experience
Bernadette
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 1 ก.พ. 2024
Bernadette -My sincere apologies for the issue with your stay. Please know that your ultimate comfort is our top priority and we have staff available 24 hours a day to address any issues you encounter. We hope you will give us another opportunity to win your loyalty. Thank You,
การตอบกลับจาก Tami J Scott - General Manager วันที่ 1 ก.พ. 2024
Sylvia -You are not wrong! That view from our elevator is quite amazing! We are so glad that you had a good time and we look forward to your next visit. Thank You,
Was not happy with the stay, HVAC did not work efficiently, the walls are paper thin where you can hear conversations in the next room over. Poor maintenance! The box frame were visibly stained and the shower head had a leak and sprayed water all over the ceiling and up and over the shower curtain; which got the rest of the bathroom wet. Would not stay here again.
Daniel
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 26 ม.ค. 2024
Daniel - We are so very sorry to hear that you did not have an exceptional stay with us; my sincerest apologies. We do have staff here, both Front Desk and Maintenance - 24 hours a day to address any issues. We do have a preventative maintenance program in effect but we also know that even with our best efforts we may occasionally have these types of oversights. I am so very sorry and I hope that you will give us another chance to win your loyalty. Thank You,
Only one place was open to eat. Everything was closed.
Jena
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 25 ม.ค. 2024
Jena, Thank you for taking the time to review our Resort and we are so very glad that you enjoyed your time with us. We are working to open our food eateries later and we will be opening a self-service option "Tower Treats" on February 2nd to offer a 24 hour option. Come back and experience our changes! Thank You,
การตอบกลับจาก Tami J Scott - General Manager วันที่ 23 ม.ค. 2024
Diane, Thank you for taking the time to review our hotel - Isleta Resort and Casino. We truly appreciate the feedback and we are thrilled that you enjoyed your time with us! We look forward to your return, thank you -
This was our second time staying here. We traveled from Michigan, on our way to Tucson. We even won on the slots.!!
Beverly
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 22 ม.ค. 2024
Beverly - Congratulations! We love big winners here at Isleta Resort and Casino! So happy that you choose on your long trek to rest up and have some fun! We look forward to your return, thank you again!
2/10 แย่มาก
Walter
เดินทางกับคู่รัก
21 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
DO NOT stay here! I have stayed at every other casino in Abq. They are all very accommodating, especially if you have noisy guests outside your room until 3AM. Isleta did not accommodate us with a late check out, even though we made several requests and complaints. I’ll never stay here again
Walter
การตอบกลับจาก Tami J Scott - General Manager วันที่ 21 ม.ค. 2024
Walter - We are very sorry that you had an issue with other guests and noise. Just know that we have security 24 hours as well as our front desk staff 24 hours to address these types of concerns. Also, we are always happy to offer a courtesy late checkout, based on availability until 12 noon; anything past noon you can still checkout late for a small fee. We hope this will not prevent you from coming to see us in the future and give us another opportunity to win your loyalty. Thank you for the feedback,
10/10 ดีเลิศ
Javier
20 ม.ค. 2024
Javier
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tami J Scott - General Manager วันที่ 12 ก.พ. 2024
Javier - How gracious of you to take the time to provide us feedback, thank you! We hope you will come back again and just know that our restaurant - Tiwa, located in hotel lobby - is opening on February 21st!! They will serve breakfast and lunch from 7AM to 2PM Wednesday thru Sunday. See you again soon! Thank You,