Dear Ms. Jigna , Thank you for taking the time to share your feedback with us.We pleased that your overall experience with us was positive. It felt promising to learn that you loved the hospitality showed by our colleagues. Thank you for choosing Abu Dhabi Airport Hotel, we look forward to welcoming you back again soon. Best Regards, Omar Khmir Lounges Manager

Dear Ms. Sheryl,Thank you for taking the time to write a review following your recent stay with us.We are thrilled to head that our hotel location was convenient for you and appreciate your kind words. However, we are sorry to learn that your stay was affected by the humidity and stuffiness in the rooms. Please accept our apologies for any discomfort caused.Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback that we are able to identify those areas that are worthy of praise or in need of improvement.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Mr. GUY,Thank you very much for taking the time to write a review following your stay with us.We are proud to have delivered all you were looking for in a hotel stay and this is what we are always aiming for! Thank you for highlighting all the aspects that made your stay enjoyable. It is indeed a great reward to have a happy and satisfied guest like you.It is the positive reviews such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.Thank you again for choosing Abu Dhabi Airport Hotel and I certainly hope that we can be at your service again in the near future. Best Regards,Omar KhmirLounges Manager

Dear Ms. Bashayer,Thank you very much for taking the time to write a review following your stay with us.We are pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.It is the positive review, such as yours that motivates our colleagues to do their best to keep our guests happy and satisfied throughout.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Mr. Imran,Thank you for taking the time to share your experience following your recent visit with us. We always appreciate candid feedback from our guests.We are sorry to read that your check-in experience did not meet your expectations. Please accept my sincere apologies for any inconvenience caused.Rest assured that this level of service is not representative to the level of standards we are known for and have taken appropriate measures to ensure similar feedback do not occur again.On a positive note, and despite your experience, are glad to read you liked our clean and quite room and shower.Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback that we are able to identify those areas that are worthy of praise or in need of improvement.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Ms Natalie,Thank you for taking the time to write a review following your recent stay with us.We are pleased to read that you enjoyed your stay with us and that you were able to get some much-needed rest before your flight. It warms my heart to know that our hotel was able to provide you with a comfortable and relaxing experience.On another hand, please accept my sincere apology for any inconvenience you may have experienced during your stay, particularly with the behavior of our receptionist. Please know that we take such feedback seriously and have already implemented measures to ensure that our team is providing the best possible service at all times.Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback that we are able to identify those areas that are worthy of praise or in need of improvement.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best regards,Omar KhmirLounges Manager

Dear Mr. John,We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Abu Dhabi Airport Hotel, we strive to provide a superior service for every guest, therefore your feedback is very important to us. I would really like to hear more about your stay so we can accurately understand all disturbances you have experienced. Please do feel free to share with us your concerns so that we can better understand the case and rectify these in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Omar KhmirLounges Manager

Dear Mr. Roberto,Thank you very much for taking the time to share your feedback following your stay with us.We are pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.It is the positive review, such as yours that motivates our colleagues to do their best to keep our guests happy and satisfied throughout.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Ms. Carrie, Thank you for taking the time to share your feedback with us.We pleased that your overall experience with us was positive. It felt promising to learn that you loved the hospitality showed by our colleagues. I greatly appreciate your highest rating. Thank you for choosing Abu Dhabi Airport Hotel, we look forward to welcoming you back again soon. Best Regards, Omar Khmir Lounges Manager

Dear Mr. Robert, Thank you for taking the time to share your feedback with us.We pleased that your overall experience with us was positive. It felt promising to learn that you loved the hospitality showed by our colleagues. I greatly appreciate your highest rating. Thank you for choosing Abu Dhabi Airport Hotel, we look forward to welcoming you back again soon. Best Regards, Omar Khmir Lounges Manager

Dear Mr. Hafez,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.It is the positive review, such as yours that motivates our colleagues to do their best to keep our guests happy and satisfied throughout.Thank you for choosing Abu Dhabi Airport Hotel and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Mr. Ali,Thank you very much for taking the time to share your feedback following your stay with us.We are proud to have delivered all you were looking for in a hotel stay and this is what we are always aiming for! Thank you for highlighting all the aspects that made your stay enjoyable. It is indeed a great reward to have a happy and satisfied guest like you.It is the positive reviews such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.Thank you again for choosing Abu Dhabi Airport Hotel and I certainly hope that we can be at your service again in the near future. Best Regards,Omar KhmirLounges Manager

Dear Mr. Joy, Thank you for taking the time to share your feedback with us.We pleased that your overall experience with us was positive. It felt promising to learn that you loved the hospitality showed by our colleagues. I greatly appreciate your highest rating. Thank you for choosing Abu Dhabi Airport Hotel, we look forward to welcoming you back again soon. Best Regards, Omar Khmir Lounges Manager

Dear Elmer,Thank you for taking the time to share your feedback with us.Please accept my sincere apology for the inconvenience that occurred during your recent stay at our hotel. We are sorry to hear that you encountered some difficulties when you tried to check in at our reception desk. We understand that you did not have your boarding pass for your next flight, which prevented us from assisting you promptly.We realize that this must have been frustrating for you, and we would like to assure you that we take your concerns seriously. According to the airport authorities, it is mandatory for all guests staying at our airport hotel to present their boarding pass upon check-in. This is a necessary precaution to ensure the safety and security of all our guests.We understand that this may have caused some inconvenience for you, and we apologize for any trouble this may have caused. Please know that we are committed to making sure that our guests have a safe and secure stay with us. We take this obligation seriously and will continue to do so in the future.I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager

Dear Mr. Steven, Thank you for taking the time to share your feedback with others in this forum.We are pleased that your overall experience with us was positive. It felt promising to learn that you loved the hospitality showed by our colleagues. I greatly appreciate your highest rating. Thank you for choosing Abu Dhabi Airport Hotel, we look forward to welcoming you back again soon. Best Regards, Omar KhmirLounges Manager

Dear Ms Laurent,Thank you for taking the time to write your feedback with us.Please be informed that our hotel is located in the airport transit area, also known as airside. This means that our hotel can only be accessed by passengers who are in transit and have not yet gone through immigration.I would like to take this opportunity to inform you that this information is clearly mentioned on our website, our website provides detailed information regarding our hotel location, services, and amenities.I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.Best Regards,Omar KhmirLounges Manager