Dear SANG KEUN,Thank you for your feedback online. I am so glad that you liked our facilities and services in the hotel. We are happy to serve you and hope to welcome you back for another pleasant stay soon.Best regards,Pierre ZayounGeneral Manager
Stayed at this hotel for 3 nights and can happily say it was a great experience.
The breakfast had a-lot of choice with staff going out there way to get you anything you wished.
The area had a lovely calm feel to it and was nice and quite too.
In the evening we spent each night at trader vic restaurant/ bar, which was amazing! Food was great especially the seafood wok dish.
Had a great tiki vibe with a large selection of cocktails and mock tails.
The music Spanish vibes which worked really well. They had two girls who sang with great voices and added to the experience which was brilliant.
Would highly recommend this place and if I’m ever back in Al Ain it would be the only place I would stay without a doubt.
James
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Pierre วันที่ 6 มี.ค. 2024
Dear James,Thank you very much for your review on Expedia. We are thrilled to hear that you had a satisfying stay with us, and we appreciate your positive feedback. At our hotel, we strive to provide our guests with exceptional service and a comfortable, relaxing experience. We are pleased to hear that we were able to meet your expectations during your stay with us. Your comments have been shared with our team, who take great pride in providing excellent service and creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Pierre ZayounGeneral Manager
Property has 2 wings (old and new), we choose to stay in the old wing (based on Jessie - reception team-) recommendation.
It was great stay and our room was upgraded to junior suit. The suit was in excellent condition however it was missing some items like slippers, coffee machine, iron and iron board, but the stay was great.
Thank you Jessie for making our stay wonderful.
Hazim
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Pierre Zayoun วันที่ 4 ม.ค. 2024
Dear Hazim,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Pierre Zayoun
Dear DANGQI,Thank you for the excellent rating. We are certainly pleased to have you as our guest here in our hotel. We hope to welcome you back for another pleasant stay soon.Best regards,Pierre Zayoun
We had a great time at Al Ain Rotana. We got upgraded to a suite, which was a blessing considering we were travelling with kids. The staff was also super friendly and made our stay very enjoyable.
I'm terms of facilities, the hotel seems to have been renovated recently, it features a really large pool and a playground so for those travelling with kids it's a great choice.
Miguel
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Pierre วันที่ 24 พ.ย. 2023
Dear Miguel,Thank you for sharing your feedback regarding your visit with us on Expedia.It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager
We booked a one nice stay, we checked in at 10pm and got a surprise upgrade to a suite. A wonderful surprise and the room was amazing!
Aoife
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Pierre วันที่ 21 พ.ย. 2023
Dear Aoife,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager
We had a great time here. Al Ain is a beautiful community and Rotana was really impressive. Great place for kids, took our daughter to the hotel swimming pool and on the playground in the morning, then to the fort across the street in the afternoon. The breakfast is great, all in all a great experience. Highly recommend it.
Donald
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Pierre วันที่ 27 ต.ค. 2023
Dear Donald,Thank you for sharing your feedback regarding your visit with us on Expedia. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Sincerely yours,Pierre ZayounGeneral Manager
Hossam was perfect and helpful in finishing my check in everything was clean and perfect as well breakfast so amazing
Osama
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Pierre วันที่ 27 ต.ค. 2023
Dear Osama,Thank you for sharing your feedback on Expedia.It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Sincerely yours,Pierre ZayounGeneral Manager
Dear Mohamed,Thank you for taking the time to rate us. It's a pleasure to have you with us. We would love to welcome you back as our guest again in the near future.Sincerely yours,Pierre ZayounGeneral Manager
6/10 พอใช้
LUIS
เดินทางกับครอบครัว
1 ต.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
long weekend
LUIS
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Pierre วันที่ 27 ต.ค. 2023
Dear Luis,We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us.Sincerely yours,Pierre ZayounGeneral Manager
Dear Nicolas, I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager
Dear John, We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us.Best regards,Pierre ZayounGeneral Manager
Dear Madiha, Thank you for your excellent rating and I am glad that you appreciate our hotel. We certainly look forward to welcoming you again in our hotel.Best regards,Pierre ZayounGeneral Manager
it was 1 day stay unfortunately.
which did not allow me to use all facilities, but what I have experienced was amazing, recommend it for family type stay.
Nice place but attention to guest request required
Liked everything about this Hotel..location, room space and cleanliness. The only disappointment was we had requested for 2 rooms with a connecting door, but when we checked in they were separate. Even after an overnight stay, hotel staff did not realise to rectify the mistake.
A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms
I am very dissapointed with the service. I had requested many things that did not happen
A bed not put in the room
It was also my birthday
Thecheck in men seemed very confused too
I also want to bringto your attention achild poo'd bext to the pool and this was just sprayed down with water. I think some kind of disinfectant shouldbe used. Especially with the outbreak of the coronavirus.
The child was then cleaned by the mom and gor bacj into the pool.
The facilities however were super!!!
Dear Mr. Ezzedin,
We greatly appreciate that you took time to rate us and would love to hear more from you. We are looking forward to having you again as a guest in our hotel.
Sincerely yours,
Pierre Zayoun
General Manager
Only recognizable hotel in Al Ain. Allowed us to check in a few minutes early.
Long wait to check in.
Disappointing news about tennis court facility. No indication of additional cost and this was the main reason why we chose to stay there.
Room was dirty and with terrible smell.
Elevator was scary as not properly functioning at times.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Len วันที่ 30 ต.ค. 2019
Dear Expedia.com member,
We sincerely apologize for the inconvenience you have experienced during your recent stay with us. Please rest assured that we will take the necessary steps to resolve the issue. Thank you for sharing this matter to us and for giving us the opportunity to improve our facilities and services.
Hope you will give us the opportunity of having you again as a guest in our hotel.
Sincerely yours,
Pierre Zayoun
General Manager
Väldigt bra hotell! Bra priser och utmärkt service!
Morgan
เข้าพัก 3 คืน, กันยายน 2019
การตอบกลับจาก Len วันที่ 30 ต.ค. 2019
Dear Mr. Morgan,
Thank you for taking the time to rate us. It's a pleasure to have you with us. We would love to welcome you back as our guest again in the near future.
Sincerely yours,
Pierre Zayoun
General Manager
Sehr gepflegte Unterkunft.Das Personal ist immer aufmerksam und freundlich.An der Rezeption wurden wir mit Kaffee und Datteln empfangen.Grosses Frühstücksbuffet mit sehr viel Auswahl.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Len วันที่ 30 ต.ค. 2019
Dear Expedia.com member,
We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us.
Sincerely yours,
Pierre Zayoun
General Manager
Older hotel but you wouldn't know it. It's clean and comfortable. The rooms are large and have all the amenities. I had a City View King that also had a view of the pool.
The 2nd shift room service order taker seemed to really dislike his job. He wasn't pleasant on the phone and "forgot" to put in my order. After a 45 minute wait, I called and they did not have a record of my order saying the last guy didn't submit the order. Also, the prices on the room service menu are not accurate. They are considerably more. Ask when you call.
Lee
เข้าพัก 1 คืน, กันยายน 2019
การตอบกลับจาก Len วันที่ 30 ต.ค. 2019
Dear Mr. Lee,
Thank you for writing to us. I am glad to know that you enjoyed your stay with us and our facilities. In regards to our staff, I sincerely apologize for the inconvenience it may have caused you and rest assured that important matters such as this are properly managed. We are engaged in a continuous process of team training to consistently improve our service. We look forward to serving you again.
Sincerely yours,
Pierre Zayoun
General Manager