Breakfast, lunch and dinner served

Reviews of The Marlborough Hotel

2 out of 5
The Marlborough Hotel
331 Smith St, Winnipeg, MB

Reviews

5.0
Rating 10 - Excellent. 98 out of 1000 reviews" "
Rating 8 - Good. 158 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 196 out of 1000 reviews" "
Rating 2 - Terrible. 358 out of 1000 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not open. Booked in December, was never notified of its temporary closure due to a police investigation. Probably don’t stay there even when/if it reopens.
Stayed 2 nights in Feb 2024

2/10 Terrible

Evan

Stayed 2 nights in Dec 2023

4/10 Poor

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
No parking option is an issue. And there was no towels at all in the room
Stayed 1 night in Dec 2023

2/10 Terrible

Tayfun

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Just pay extra $50 and stay in a proper otel. Nothing is good about this hotel. Also there are security issue, since somebody was stabbed at the lobby during our visit.
Stayed 1 night in Dec 2023

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Todd

Stayed 2 nights in Oct 2023

8/10 Good

Diego

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Dezz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The room we were given looked like it had been slightly renovated but it was not the cleanest room. There was no air conditioning in the hotel and the staff that was on gave me an uneasy vibe. Although there is reports of paranormal activity I’d have to say this was the least scary part of my experience there.
Stayed 1 night in Aug 2023

4/10 Poor

Thuy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

KARANBIR

Stayed 2 nights in Sep 2023

4/10 Poor

Algassimou

Stayed 2 nights in Aug 2023

2/10 Terrible

AHMED

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Immanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing works, no air conditioning, no cold water in the shower its a terrible hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Kathleen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was the worst, and the air conditioning hasn't been working in over 2 months and this app said that I can't get a refund
Stayed 1 night in Sep 2023

2/10 Terrible

Kien

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible staff service. Hang up on me and didn’t pick up my calls afterwards. Decided not to check in.
Stayed 2 nights in Sep 2023

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not Air condition in the whole building. The place was nasty. The security people was fighting with homeless people at all times.
Stayed 2 nights in Sep 2023

2/10 Terrible

Zhongxin

Stayed 1 night in Sep 2023

2/10 Terrible

Harvinder

Disliked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Tenzin

Disliked: Cleanliness, staff & service, amenities
It’s worst experience stay I ever had and was embarrassing moment within my family as I have booked the hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Marcos

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Yuhong

Disliked: Cleanliness, staff & service, property conditions & facilities
I would give it a 0, but that’s not possible, so I give a 1.
Stayed 1 night in Aug 2023

2/10 Terrible

Cheyenne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Samandeep

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rooms.
Stayed 1 night in Aug 2023

4/10 Poor

Sandra ann

Stayed 1 night in Aug 2023

2/10 Terrible

DONG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible place, dirty, stinky smell, creepy and getting downgraded. I checked out after 30m staying in the room, no air con, room super hot and dark. Old styled lamps created an creepy feeling, a deadlocked door led to nowhere also made me feel unsafe. Security did not stop outside people from getting in the main lobby. One approached me begging for money when I am waiting for checkout process at 1am.

2/10 Terrible

Justin

Stayed 1 night in Aug 2023

2/10 Terrible

Onam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not stay any more , even if it’s the only hotel in Winnipeg
Stayed 1 night in Aug 2023

10/10 Excellent

Priya

Stayed 1 night in Aug 2023

10/10 Excellent

Ouarda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Arafat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Abram

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and it smelled like they never cleaned it
Stayed 1 night in Aug 2023

2/10 Terrible

Patricia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not feel safe alone in this hotel taking the elevator. Also, the elevator had much of the wallpaper torn off and really needed to be vacuumed.
Stayed 4 nights in Aug 2023

2/10 Terrible

Tushar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst experience I ever had with any outdoor stay. Stinking place No working vents in the Bathroom, Air conditioning in the room was broken & upon calling the front desk they refused to help. the room has hot water only & I have medical condition I only shower with cold water. But hotel was really unhelpful.
Stayed 1 night in Aug 2023

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Aug 2023

2/10 Terrible

Kim Andre

Disliked: Cleanliness, property conditions & facilities, room comfort
Everything was dirty.
The hotel was overall very dirty. Dirty lobby, dirty elevator, dirty hallways, dirty room and dirty pool. There were a half-eaten chicken leg in the elevator. We came abit early and told us that the check-in was at 3 pm, we came back at 3:10 pm and were told to wait because of change of staff. We had to wait to 3:30 pm to get checked in because of the staff were late for work. Why couldn't we get checked in by the staff that were there already? I think we were lucky not catching any disease from the hotel. But you get what you pay for, so if you want a dirty and cheap hotel smack in the middle of downtown Winnipeg, then this is the hotel for you.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jocelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What was supposed to be a 10 night stay turned into a 10 minute “stay.” Hotel looks nothing like photos! Mold everywhere, reeks of cigarettes, empty cigarettes cases and needles all over the hallway floors, bloodstained bed sheets, stained bathtub, and extension cords all across the floors. Asked Expedia for a refund but they stated the hotel declined a refund. It’s mind blowing because I don’t recall paying the hotel directly, I paid Expedia and would expect a refund from them and let them go after the hotel directly for their money back.
Stayed 10 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Advertised as air conditioned - broken. It was at least 10 degrees warmer in our room than outside on a warm summer night. Windows all sealed up so unable to open for fresh air. Very difficult to sleep due to heat. Brought it up to management and asked for a partial refund - they refused. Hotel also had garbage and cigarette ash strewn about in the 4th floor hallway where we stayed, very off-putting. This hotel advertises beautiful pictures but absolutely does not live up to the listing - stay away!
Stayed 1 night in Jul 2023

8/10 Good

Qian

Liked: Cleanliness, staff & service
https://youtu.be/yyLxkGtuQqM Please check out the link above to see my review for this Historical hotel.

2/10 Terrible

Karanjit

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Sketchy place and VERY DIRTY Rooms,Nothing Works in their not even lights. DO NOT BOOK THIS HOTEL IF YOU DID ALREADY DONT GO THERE.
Stayed 1 night in Jul 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because of its history. Very much enjoyed the architecture and historical photos in the building. Obviously, the hotel has seen better days. Staff was virtually non existent. Issues are too numerous to list however include: Single pillow was inadequate, no remote for TV, air conditioning broken, water temperature in shower swung violently from scalding to ice water, other guests were loud while having one hell of a party. Actually, hell is a fair description of our stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Lulia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Padmanaban

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

2/10 Terrible

Harvinder

Stayed 1 night in Jul 2023

2/10 Terrible

Alexandre

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is decrepid and I’m a state of disrepair. Don’t come here.
Stayed 1 night in Jul 2023

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My tv & outlets did not work
Stayed 7 nights in Jun 2023

6/10 Okay

Tesfai

Stayed 1 night in Jun 2023

2/10 Terrible

Carol

Disliked: Room comfort
The whole building did nit have air conditioning it was broken and never mentioned it at check in?
Stayed 2 nights in Jun 2023

10/10 Excellent

Sheryl

Stayed 1 night in Jun 2023

2/10 Terrible

Brenda

Stayed 4 nights in Jun 2023

2/10 Terrible

Askale

Stayed 2 nights in Jun 2023