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Reviews of Residence Inn by Marriott Wilmington Landfall

3 out of 5
Residence Inn by Marriott Wilmington Landfall
1200 Culbreth Dr, Wilmington, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 300 reviews" "
Rating 8 - Good. 78 out of 300 reviews" "
Rating 6 - Okay. 29 out of 300 reviews" "
Rating 4 - Poor. 6 out of 300 reviews" "
Rating 2 - Terrible. 5 out of 300 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Ice maker took about 3 hours to produce a couple of cubes but front desk happily provided ice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style mixed with new.
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

2/10 Terrible

george

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Great location!! Loved it!!
Stayed 4 nights in Oct 2023

8/10 Good

Yolanda, Chesapeake

Travelled with partner
Liked: Staff & service
The staff was nice and friendly, but the color decor seemed too dark and dreary to me, especially the hallways, which were dark brown. In our room, the bath area sink, had no cold water. Also, the ceiling in the sitting area of our room must have had a bad leak because the repairs made to it was an eye sore. The breakfast was good, though, and parking was convenient. So, 3 stars at the most.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great area near pool for relaxing. We have been trying all the Pet friendly hotels near Wrightsville beach. This is the best.
Stayed 3 nights in Sep 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Raquel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were extremely dirty, lights were dim, halls were smelly, garbage pail in front overflowing, breakfast buffet - food ran out on a Sunday, had to wait 20 minutes for it to be replenished. Only good thing was the Manager who took care of us in the end. Booked here on Expedia and upon checking out found out that Expedia charges a fee per night for the room. Hotel bill was actually $170 less, the additional $170 went to Expedia, this was NEVER shown on the breakdown upon booking. Had I not complained to the hotel manager I would've never seen this additional monies taken by Expedia, they charge a fee like an Airbnb & VRBO does. Do yourself a favor and book directly through the hotel, DO NOT USE EXPEDIA when booking a hotel room
Stayed 2 nights in Aug 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Not too far from the beach , 10 min drive
Stayed 1 night in Aug 2023

10/10 Excellent

Kelsey

Stayed 2 nights in Aug 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the ocean and close to shopping, love the pickle ball court and the breakfast! We hope to use the pool, but it was closed for cleaning each time we went to use it. There was a heavyset guy that spent a good two hours cleaning it. It probably was the cleanest pool in the county, it just wasn't ever open for us to use in the morning!
Stayed 7 nights in Jul 2023

6/10 Okay

rod

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

mandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and rooms were updated .
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Lacking
Bed not comfortable. No USB connections in the room. There should be several, at the least. Why is there no bread for toast at breakfast? Should have some half and half for the coffee. These things are not that hard.
Stayed 1 night in Jul 2023
Response from Amy G. on 21 Jul 2023
Hi David, I am sorry to hear that we did not meet your expectations. There is actually USB ports on the alarm clock in the guest rooms. And there is half and half at breakfast, I am sorry that you missed it. I hope you give us another chance the next time you are in town.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room about 2 miles from the beach
The staff is very friendly and pleasant, and the hotel was clean. It is one of the nicer hotels that I have stayed at in the Wrightsville Beach área. It feels like a hotel that is around 30 years old, but has recently been given a nice lipstick renovation. The bathroom felt more modern than the rest of the room. My main complaints are with the thermostat and the bed. The bed and pillows were too soft for me. The thermostat is still one of those old school sliding thermostats and there is less than 1/2 inch between 70 and 80 degrees. I had a hard time finding that sweet spot between too hot and too cold. Other than that, our stay was great.
Stayed 1 night in Jul 2023

10/10 Excellent

Ejeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice Family hotel
Absolute excellent hotel very well thought out very affordable and super family friendly.
Stayed 2 nights in Jul 2023

8/10 Good

Gail

Great stay but pool needs cleaning since it was 94F everyday.
Stayed 3 nights in Jul 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service
Pet friendly
Stayed 2 nights in May 2023

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Leonid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet,friendly,close to everything nice view,good breakfast
Stayed 6 nights in Apr 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Adalia

Stayed 1 night in Mar 2023

10/10 Excellent

Suzanne

Stayed 1 night in Mar 2023

10/10 Excellent

Katherine, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay near Mayfaire and Wrightsville Beach.
Stayed 1 night in Feb 2023

8/10 Good

Elena

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property looked nice and well maintained. However they have strange rules about check in times. We were on the road and couldn't come to the hotel before 6 am, I got charged for no show. Also I booked hotel through Expedia, where I specifically looked for pet friendly hotels. It was a total shock that I had to pay additional $100 for a dog. It was not expected.
Stayed 2 nights in Jan 2023
Response from Amy G on 1 Feb 2023
Hi Elena, thank you for posting your review. I'm glad you enjoyed your stay with us. I apologize for the miscommunication with the no-show charge but that has been refunded. As for the pet fee, it is listed on the Expedia website that there is a 100 pet fee under hotel policies. I do apologize if you had missed this information. We hope that you return on your next visit to Wilmington.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Awesome place with great staff!!!
Stayed 1 night in Jan 2023

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the facility was very nice, but the breakfast was lacking compared to other hotel chains

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

bonnie, Los angelas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean add great staff
Stayed 1 night in Oct 2022

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Residence Inn never again
The best part of the hotel was front desk crew. Dee, Lexi and Tyler were great. Everything else was way below standard. Our bathroom light made noise, the toilet water ran all night, the breakfast sucked and the bed was uncomfortable....and the hotel was a poo hole. Old and smelly.
Stayed 4 nights in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, always enjoy staying here, room and staff were wonderful, kitchenware could have been cleaner.
Stayed 2 nights in Jul 2022

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee’s were all very friendly. The hotel was well maintained.
Stayed 10 nights in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth EVERY dollar!
I really enjoyed my stay here. A very clean, well run, and appealing property that values their patrons. I stayed here from 06/20 to 06/26 and was always greeted each morning by various staff which made me feel welcome and appreciated. The housekeeping staff and Jimmy the maintenance man were always willing to stop and ask how my day was. Outstanding service all around! I enjoyed my stay so much I already booked myself for another trip for late August 👍
Stayed 7 nights in Jun 2022

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very welcoming staff and pretty good location!
Stayed 7 nights in Jun 2022

10/10 Excellent

Jose

Stayed 1 night in May 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Sleeping with the bugs
Woke up at three am to my wife’s screaming. There was a three inch cockroach crawling on the wall next to my kid’s bed. I brought it down to the night manager. He was very apologetic. He was uncomfortable with “the financials “ and suggested I talk to the day manager. The day manager thanked me for bringing this to her attention and was very apologetic. That’s it. Needless to say that I won’t be staying there again. It seems like everywhere you go these hotels are skimping on services, falling behind on maintenance and serving crappy breakfast all in the name of Covid. They collect full price though. I’m going to be using air b&b from now on.
Stayed 1 night in Apr 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
The staff was awesome and very hopeful.
Stayed 18 nights in Apr 2022

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing continental breakfast
Extremely disappointed in the continental breakfast, for the price that we paid for the room I thought we would at least get a hot cooked breakfast, however everything was in prepackaged wrappings and microwaved.(hard) No fresh waffles, or cooked oatmeal, no actual cooked eggs sausage or bacon.. much like a convenience store breakfast.. very disappointing- we choose our hotels by the type of breakfast they have..
Stayed 1 night in Jan 2022

10/10 Excellent

Tonya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, good location, great breakfast!
Stayed 5 nights in Dec 2021

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021