Exterior

Reviews of Holiday Inn Express Bradford City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express Bradford City Centre, an IHG Hotel
Leisure Exchange Vicar Lane, Bradford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 373 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tufan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from HOM on 11 Mar 2024
Wow, 5-stars! Thanks so much, Tufan. We hope to see you again and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Mar 2024
Response from HOM on 4 Mar 2024
Wow, 5-stars! Thanks so much, Lynsey. We hope to see you again and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, the room had all the facilties you need,amd very comfortable bed
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Tina. We hope to see you again and All the best, Steven - Hotel Operations Manager.

6/10 Okay

Muhammad

Travelled with family and small children
good
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Hi Muhammad, thanks for the rating. We hope to see you again and All the best, Steven - Hotel Operations Manager.

6/10 Okay

MILLICENT

Travelled with family
Liked: Staff & service
Near train and bus stops. The Staffs were wonderful. The daily breakfast was pretty much the same every day. We were here for 2 weeks. The bathroom toilet seat was twisted and didn't flush well. The heat didn't work, however we were given a space heater. Some housekeeping staff did not understand basic English. However Anna was super great and helped us a lot. Overall, an ok stay. A budget hotel, with Arcade, cinema and restaurant across from each other.
Stayed 12 nights in Feb 2024
Response from HOM on 26 Feb 2024
MILICENT, thanks for your feedback. The team will be happy to see they made a good impression. Thanks for the review and we hope to see you again. All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel - second visit
Stayed 2 nights in Feb 2024
Response from HOM on 15 Feb 2024
Wow, 5-stars! Thanks so much, Claire. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

6/10 Okay

NAWIEED

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First time ever booked a hotel from check in to relaxing was nice and easy improvements are they could have a bigger smart tv than a small tiny one as i have gaming planned but couldnt as tv didnt support 4k, also the breakfast time should be extended to 10 to 11 they say after 9 it finishes and other stuff such as checkout time is 11am i believe the time check-in starts thats the time checkout should be too but appart from these minor issues i loved the rest and staff were lovely and for a first time i can say im happy overall i would come back again.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for the review!It's great to hear that you loved your stay and found our team to be lovely.We hope to welcome you back with us again soon.All the best,Steven - Hotel Operations Manager

8/10 Good

SHAHNAWAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 5 Feb 2024
SHAHNAWAZ, thanks for the amazing rating. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 5 Feb 2024
Hi Paul, thanks for the amazing rating. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was where we wanted near the town centre and near bus routes and excellent breakfast. And staff were very helpful
Stayed 2 nights in Jan 2024
Response from HOM on 5 Feb 2024
Wow, 5-stars! Thanks so much, christine. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

6/10 Okay

Parminder

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Hi Parminder, thanks for the rating. We hope to see you again and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so friendly and couldn’t do enough to help excellent. Excellent location too
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thank you for the excellent review and feedback, Alison!All the very best,Steven

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Wow, 5-stars! Thanks so much, Chelsea. We hope to see you again and All the best, Steven - Hotel Operations Manager.

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t do enough for us. Arrived early and able to check in straightaway as hotel was quiet that day. Breakfast was great. Comfortable, clean room. Only issue was the noise from outside the room. Could hear everything through those windows!
Stayed 1 night in Jan 2024
Response from HOM on 18 Jan 2024
Emma, thanks for the amazing rating. We're glad to see you had an enjoyable stay and thanks for the feedback. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

6/10 Okay

Tracy

Liked: Staff & service, amenities
Disliked: Cleanliness
The room didn't have electrical sockets either side of the bed. My partner has a sleep apnea machine which needs to be plugged in next to the bed. Approached reception about it and was told that all the rooms are the same and the staff didn't have a spare extension lead so the only option was to move the bed to the other side of the room where there was just one socket that didn't work properly that I ended up having to report back to reception. The breakfast offerings were just bacon, beans and scrambled eggs and I felt there should have been more hot cooked items like tinned tomatoes, mushrooms and hash browns. Apart from the above problems, the staff were very helpful and friendly.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on 9 Jan 2024
Wow, 5-stars! Thanks so much, Martin. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Would definitely stay again
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Carla. We hope to see you again and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 5/5 rating, Andrew. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Bradford
Christmas stay in Bradford and visiting the surrounding area. Many places of interest.
Stayed 7 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Winston, thanks for the recommendation.See you soon!All the best, Steven -

8/10 Good

Kola

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate the fab review!All the best, Steven -

8/10 Good

Ahsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really amazing like always
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Ahsan, thanks for your review of our hotel.Hoping to see you again soon. Best wishes, Steven -

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
All ok except stained carpet
Service is good. Staff are friendly. Property condition is ok. However carpet and chair are stained.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Your lovely feedback is welcomed!Best wishes, Steven -

6/10 Okay

Steven

Travelled with family
Disliked: Room comfort
Fair value for money.
Good points; Check in was swift. Room was a good size. Toiletries provided - handwash, shampoo, shower gel. All towels provided. Tea / coffee making facilities provided although we didn't use. Iron / Ironing board provided (we didn't use). Bathroom a good size. Bad points; No power outlets at the bedside. No USB charging points (should be standard these days). Stairwells had a slight sewerage smell. Floors in hallways spongy / noisy. No fridge in room. Bed was uncomfy. Television was small. Heating source was outdated and perhaps not very efficient. Shower screens too small and water splashes onto bathroom floor easily. Breakfast was disappointing - only sausages, bacon, beans and scrambled egg + toast on the 'full' English. Other things to note; Car parking is not provided by the hotel but by a 3rd party and it's very close - very cheap at £1.50p for 24 hours. The hotel would benefit from having signage from the car park directing you to the hotel entrance. Overall, fair value for money but not sure i'd stay again.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Steven, we appreciate your feedback.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Hoping to see you again soon. Best wishes, Steven -

8/10 Good

Ian

Travelled with group
Liked: Staff & service
Holiday inn
Stay was fine. Staff were lovely. However the access was tricky and the card readers on every door was a bit a pain. Also fried egg option would be nice
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thank you for your review, Ian!We really appreciate you taking the time to do so and we're so pleased to hear that you found our team to be lovely!All the best,Steven

10/10 Excellent

Nazia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wow, 10/10! Thanks so much, Nazia.Best wishes, Steven -

6/10 Okay

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, good value, please fix lift now !!
Great staff, some terrible other guests. Second list still broken. Cheap car park. Car park a bit of a walk if carrying bags. Ran out of breakfast items. Rooms decent. It's good for the money, but this stay not great to to breakfast and other (now banned I gather) guests.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Jon, thanks for taking the time to leave a review.Best wishes, Steven -

10/10 Excellent

Munish

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wow, 10/10! Thanks so much, Munish.Hoping to see you again soon. Best wishes, Steven -

6/10 Okay

MANAMOHAN RANGAIAH

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your feedback, Manamohan.All the best, Steven -

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOM on 4 Dec 2023
Wow, 5-stars! Thanks so much, Stephen. We hope to see you again and All the best, Steven - Hotel Operations Manager.

4/10 Poor

A

Business traveller
Disliked: Cleanliness
Didnt like nearly everything. Poor hotel
Stayed 2 nights in Nov 2023
Response from HOM on 24 Nov 2023
A, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Tamina

Stayed 1 night in Nov 2023
Response from HOM on 16 Nov 2023
Thanks for the perfect rating, Tamina. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Akeel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Akeel, thanks for the amazing rating. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Roberto

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for your review, Roberto!All the best,Steven

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, clean and pleasant. Friendly staff too Reasonable breakfast too.
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Anita, thanks for taking the time to leave a review. Knowing you had a great stay brings a smile to our faces! Thanks for the perfect rating and we hope to welcome you back soon. All the best, Steven - Hotel Operations Manager.

8/10 Good

Ahsan

Stayed 1 night in Nov 2023
Response from HOM on 8 Nov 2023
Ahsan, thanks for the amazing rating. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Kirsty

Stayed 1 night in Nov 2023
Response from HOM on 7 Nov 2023
Thanks for the perfect rating, Kirsty. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff as always (Jay was excellent as always). Breakfast wasn't as expected, jars were passed on from table to table (un- hygienic), products were in individual packs! Some cooked products werent up to the usual standard.
Stayed 2 nights in Oct 2023
Response from HOM on 31 Oct 2023
Hi, thanks for taking the time to leave a review. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate your feedback and hope to welcome you back soon. All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from HOM on 24 Nov 2023
Wow, 5-stars! Thanks so much, Helen. We hope to see you again and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Eugene

Stayed 1 night in Oct 2023
Response from HOM on 16 Nov 2023
Thanks for the 5/5 rating, Eugene. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Nazia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HOM on 27 Oct 2023
Nazia, thanks for the amazing rating. We hope to see you soon and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Convenient for buses and trains. Close walking distance to City Centre
Stayed 6 nights in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you very much for the review and feedback, It's greatly appreciated and we cant wait to welcome you back with us again soon.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
came for a night, unfortunately had to leave early but room was a dream...great room , great service from staff
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you so much for the review and feedback, Josh! It's greatly appreciated and we hope to be able to welcome you back with us again shortly.

4/10 Poor

kamran

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse ever experience
Room was smelly, carpets full of stains, breakfast was a fun with no tea cups and milk, no fried eggs no fruit salad
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Hello Kamran!We have a team on site 24/7 ready to help with any issues you may have so please feel free to contact them during your next stay so that they can help where they can with room changes/ adjustments.Our breakfast service is of course complimentary and offers a select variety of foods for our guests.

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for us attending a family funeral
Stayed 2 nights in Oct 2023
Response from HOM on 19 Oct 2023
Ken, thanks for the amazing rating. We send our condolences and All the best, Steven - Hotel Operations Manager.

8/10 Good

Souvik

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to the railway station
Stayed 1 night in Oct 2023
Response from HOM on 19 Oct 2023
Souvik, thanks for the amazing rating. We hope to see you again and All the best, Steven - Hotel Operations Manager.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Family layover after return flight from Spain
The hotel is in a good central location though slightly tricky to find on Google maps. You need to park in the multi storey car park to the left on the George Street, which is only £1.50 for 24 hours stay. Park on the 4th floor as that's where the hotel is. The hotel itself is quite run down and there was a weird smell throughout the hallway. You require a card key to enter your room and the hallways. This card was terrible as it took several attempts each time to register on the readers. The beds in the room were very flimsy with no support. The bathroom had a dripping tap and the walls are very thin. The buffet breakfast was surprisingly good though but there were many people there and it was hard to navigate to the food stations.
Stayed 1 night in Oct 2023
Response from HOM on 17 Oct 2023
Brian, thanks for your feedback. We appreciate you bringing your feedback to our attention. Please feel free to drop us a message so we can discuss this.

6/10 Okay

Nazia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HOM on 17 Oct 2023
Nazia, thanks for the rating. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Akeel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from HOM on 6 Oct 2023
Thanks for the perfect rating, Akeel. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep.
Late arrival, dealt with promptly, good nights sleep.
Stayed 1 night in Sep 2023
Response from HOM on 3 Oct 2023
Thanks for the perfect rating, Robert. We hope to welcome you back and All the best, Steven - Hotel Operations Manager.

8/10 Good

Abdul

Travelled with partner
The signage of the premises from distance is invisible & parking facility nearby caused me considerable inconvenience as it was not suggested anywhere on the booking information which car parking is more suitable or near to the hotel. I parked at distance and had to carry my luggage whilst heavy raining. No signage at the rear coming from the car park. Thanks.
Stayed 1 night in Oct 2023
Response from HOM on 3 Oct 2023
Abdul, thanks for the amazing rating. Please feel free to drop us a message so we can discuss this. All the best, Steven - Hotel Operations Manager.