Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of 88 Palms Hotel & Event Center

2 out of 5
88 Palms Hotel & Event Center
1901 Palm Beach Lakes Blvd, West Palm Beach, FL

Reviews

5.4
Rating 10 - Excellent. 180 out of 1012 reviews" "
Rating 8 - Good. 150 out of 1012 reviews" "
Rating 6 - Okay. 186 out of 1012 reviews" "
Rating 4 - Poor. 170 out of 1012 reviews" "
Rating 2 - Terrible. 326 out of 1012 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and very clean
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Annie

Disliked: Cleanliness, property conditions & facilities
The bedding in the room was not clean. Soon arrival to our room there were roaches.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. We will investigate the issue that you mentioned, and work to correct as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 Okay

Jasmin

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is super outdated and the floor plan is horrible. Our room looked like it hadn’t been cleaned in weeks
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

6/10 Okay

Jose B

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
To old
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Eshiea

Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Luz

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place is full of druggies , dirty , roaches , rusty and broken furniture . Worse place I have ever stayed at and if it wasn’t so late I would have left but stayed till the morning then left . Never again . I couldn’t even shower it was so dirty . Had a roach by my bed I had to kill . Do not stay here !!!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
"We appreciate you reaching out to notify us of your recent experience at our property. We're very sorry to hear of the unfortunate issues you encountered with pests in your room and for any inconvenience and discomfort this may have caused. While we do treat our property on a regular basis, we will share these concerns with our service provider to ensure this problem is resolved. Please accept our apologies.

6/10 Okay

Rita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly

8/10 Good

Toral

Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

8/10 Good

Kristina

Travelled with partner
Disliked: Amenities
Only thing I would say about the property is update the amenities. And put a fan in the bathroom for ventilation. Add a few more cable options. I feel like I spent a lot of money on this room for an outdated experience with my stay. Other then that. It was cool.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not there for 2 nights and they wont give deposit back. Who did they let in my room
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
"Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, very affordable.
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Kiara

Stayed 2 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 Good

Erik, Riverview

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice looking property
Stayed 1 night in Jan 2024
Response from General Manager on 25 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Denise

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worst hotel I have ever stayed at. It wasn't dirty....it was filthy
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Luisi

Stayed 1 night in Dec 2023
Response from General Manager on 25 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 Okay

Nilangela

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Sharae

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Couldn't find parking to sleep and far walk to the front of the building had to carry my grocery all the way around after searching for parking after 20 mins. No access to other doors.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

10/10 Excellent

donna

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall it was a great stay
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
We will be proud to include you among our returning guests. It is great to know that our excellent service and clean, quiet rooms keep you coming back to see us. It will be a pleasure hosting you again at 88 Palms Hotel and Event Center.

4/10 Poor

Alexander

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very disappointed with the service (except the night time front desk personnel): *Front desk never provided the toiletries as promised. *Room cleaning lady kept rushing us to clean our room (she even woke us up @9am when we were staying for another night). When she did clean, left towels thrown on the rack. *Elevators were dangerously shaky. *Charging us $15 for a continental breakfast is ridiculous! *Tv channels were limited to only a few. Overall, way over priced ($100 deposit too??!) for this place.
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
We welcome all feedback, and we thank you for taking the time to share your comments on your recent visit with us. It is unfortunate to hear about your concerns regarding the property. In addition, we will investigate the other issues that you mentioned, and work to correct those, as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience.

6/10 Okay

Schuyler

Disliked: Amenities
Did not have not water in my room, and it never got fixed.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

2/10 Terrible

Harry

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They front desk not nice
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

4/10 Poor

Bryce Bryant

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was close to dining options, Cacti Ball park and not a bad drive to the Beach. The property really needs updating and the room had an unpleasant order. We ran into 7 to 8 people that smelled like weed. I think that having security would help. The Staff did a great job working within the environment. The price range tells the true story.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Our goal is to exceed your expectations, and from the looks of your survey while there were a few areas where we did hit this mark, there was unfortunately some areas where we were not able to achieve this. Thank you so much for taking the time to complete the guest experience survey about your recent stay with us

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Is good to stay
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for sharing your comments from your recent stay. We are delighted you found our staff helpful and that you loved our convenient location

6/10 Okay

krystal

Travelled with family
Liked: Cleanliness, staff & service
I didn’t like that any of the other entrance doors did not work for the key card. I would have to walk to the lobby to get inside each time I leave. No vending machines or ice was available
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Received a 4 due to oversized bed frame. Invites bruises and pain even when you think you’re being careful walking around it.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

4/10 Poor

Michelle

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was professional and polite but inside of hotel needs to be gutted. Rooms smelled of heavy fragrance, dampness/mildew/mold and one room smelled like cigarettes but the kind front desk person moved us into a new room. I woke several times because it sounded like my toddler was choking while sleeping because he had got very congested from the bad indoor air. Cannot open windows in rooms for fresh air. I do not recommend anyone stay here if they can afford other accommodations.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about the property. Guest satisfaction means everything to our team, and we hope that you will consider giving us another chance in the future. We wish you the best of luck and safe journeys

4/10 Poor

Katie

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 18 Mar 2024
Thanks for taking the time to share on your stay

6/10 Okay

William N.

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Mar 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience, so don't be a strange

4/10 Poor

Canh

Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everytime we left the hotel room and came back out keys did not work. The safes in the rooms do not work. We found a cockroach in the shower. There were stains on the sheets and we had to call housekeeping to change them. The pool was not clean.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Kai'Nicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint. Clean enough for me, carpet feels a bit stale to walk on barefoot but they are doing well for the size and location they are given. Hallways always smells like laundry and they do offer breakfast I believe for 15$/person
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile. Thank you for the lovely review! Please come stay at 88Palms & Event Center again soon

8/10 Good

Shannel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile. Thank you for the lovely review! Please come stay at 88Palms & Event Center again soon

4/10 Poor

Virginia

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience,

10/10 Excellent

Ashley

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon."

2/10 Terrible

Theresa

Stayed 1 night in Feb 2024
Response from General Manager on 7 Mar 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

2/10 Terrible

isaac

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it smelled like bug killing chemicals
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The only thing I did not like about the property is because they do not have any vendor machines to even buy a bottle of water in the facility. I feel like at least they have free water for somebody to drink but they didn’t have that either. but overall everything was very nice.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 Okay

Noel

Stayed 1 night in Feb 2024
Response from General Manager on 25 Mar 2024
We are proud to include you among our returning guests. It is great to know that our excellent service and clean, quiet rooms keep you coming back to see us. It will be a pleasure hosting you again at 88 Palms Hotel and Event Center.

6/10 Okay

BETTY

Stayed 1 night in Feb 2024
Response from General Manager on 25 Mar 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience.

2/10 Terrible

Drinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Terrible

Amy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress is dirty, toilet runs noisily nonstop. Hotel seems rundown, very uninviting lobby and floors
Response from General Manager on 29 Feb 2024
We are distressed to hear about your experience. Please accept our apologies for any concerns about the property as well as for any disappointment with the appearance of the property. We will investigate this further

2/10 Terrible

Rita A

Travelled with partner
Disliked: Amenities
It’s the most dirty, disgusting, stinky, filthy hotel I ever been, insecure place for myself and at the parking area. Front desk staff definitely the worst. I’ll give “Minus 10 Stars”. Not recommended at all
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
We work hard to ensure a comfortable stay for every guest, so it is disappointing to see that we failed to meet your expectations

6/10 Okay

Rudy

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

2/10 Terrible

juan, madison

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in on this hotel, and as soon as I walked in my room, I saw a few, in the bathroom also climbing in the walls I went downstairs and I checked out… I definitely will not saying there. I had to find another hotel and it was a pain in the ass.
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb 2024
We welcome all feedback, and we thank you for taking the time to share your comments on your recent visit with us. It is unfortunate to hear about your concerns regarding the property. In addition, we will investigate the other issues that you mentioned, and work to correct those, as necessary. Once again, thank you for taking the time to share your thoughts

6/10 Okay

Monica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
It is always a treat to spend time with you at 88Palms Hotel & Event! Thank you so much for your feedback.