Room was not completely cleaned prior to my arrival - 2 bathing suits were left in the bathroom and there was garbage in the coffee station cupboards from previous guests. I flagged this with housekeeping and they were very responsive and apologetic.
Judith
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 14 มี.ค. 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 ดีเลิศ
Paul
30 ธ.ค. 2023
Paul
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 27 ก.พ. 2024
Thank you for choosing the Ramada Wainwright, see you next time
8/10 ดี
Brad
11 ธ.ค. 2023
Brad
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 3 ม.ค. 2024
Thank you for choosing the Ramada Wainwright, we hope to see you again soon
Rooms were tidied and garbage dumped for first 3 days. Beds were also made. Last two days with shift change rooms were not cleaned, garbage was not dumped and beds were in same state as we left them in the morning later the same day.
Ian
เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 11 ธ.ค. 2023
Oh no, that is not what we want to see! We never want any guest leaving our hotel to be unhappy with their stay.Thank you for taking the time to share your feedback, that is how we improve. I hope you give us another chance to make a better first impression
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 27 ก.พ. 2024
Thank you for choosing the Ramada Wainwright
4/10 แย่
Roselyn
เดินทางกับครอบครัว
7 ธ.ค. 2023
The room was not that clean. Lots of hair on the bathroom floor and tub. Garbage on in the closet . Hot tub was dirty. Stave was very nice. Breakfast was great
Roselyn
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 7 ธ.ค. 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
This is not my first stay here but will always stay here when in Wainwright. The staff is so friendly and accommodating. We were attending a funeral and they happily assisted by storing flowers in their cooler. We had some issues with the A/C and they were quick to come and fix the problem. The rooms are clean and comfortable. A lovely place to stay.
Sherry
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 18 ก.ย. 2023
Thank you for taking the time to let us know about your recent stay here at the Ramada Wainwright. I am glad the Team was helpful and able to fix any issues quickly.We look forward to your next visit.
10/10 ดีเลิศ
Nick
10 ก.ย. 2023
Nick
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 13 ก.ย. 2023
Thank you for choosing the Ramada Wainwright, we hope to see you again soon
Huge, well appointed rooms. Squeaky clean and comfortable. Friendly, professional staff and a very good breakfast.
Carolynn Van de
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Konnie Meissner General Manager วันที่ 1 ก.ย. 2023
Thank you so much for the wonderful review! We strive to provide the best customer experience and am happy to see we hit the mark for you. We hope to see you again soon.
The desk staff especially one lady in particular was absolutely the most amazing person! She called me personally on August 3rd, 2023 morning.. Can’t say enough about her!! She was wonderful!
Catherine
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 9 ส.ค. 2023
Thank you so much for your kind words, I am so happy you were pleased with our customer service. We hope to see you next time
การตอบกลับจาก Konnie Meissner General Manager วันที่ 8 ส.ค. 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.
6/10 พอใช้
Doug
เดินทางกับครอบครัว
30 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Meh
Doug
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Konnie Meissner General Manager วันที่ 31 ก.ค. 2023
Thank you for taking the time out of your day to share your review. I apologize that we were not able to provide you with a stay you were satisfied with. I hope you will give us another chance to make a better impression.
10/10 ดีเลิศ
William
เดินทางกับคู่รัก
24 ก.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
C
William
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Konnie Meissner วันที่ 26 ก.ค. 2023
Thank you for choosing Ramada Wainwright, see you again soon
6/10 พอใช้
Carrie
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
16 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Nice hotel, a little dated, the beds need upgrading, had a old springy bed. it’s clean though and the staff is great.
Carrie
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 16 ก.ค. 2023
Thank you for taking the time to let us know about your recent stay here at the Ramada Wainwright. I am glad you found the Team helpful and the hotel clean. We are hoping to upgrade the beds as soon as we can. Thank you again for choosing the Ramada and we hope to see you again soon.
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 10 ก.ค. 2023
Thank you for choosing the Ramada Wainwright and we are so happy you enjoyed your stay. We hope to see you the next time you are in the Wainwright area.
การตอบกลับจาก Konnie Meissner, General manager วันที่ 23 พ.ค. 2023
Thank you for choosing the Ramada Wainwright and we hope to see you again soon
6/10 พอใช้
Hoda
19 พ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The hotel was clean however the air conditioner was broken in the room and was never dealt with.
Hoda
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 22 พ.ค. 2023
Thank you for sharing your recent stay with us, I do apologize that your experience was less that perfect, I have addressed your concern with the maintenance department and we are working on rectifying the issue
2/10 แย่มาก
Barry
เดินทางกับคู่รัก
3 พ.ค. 2023
As we had arrived and were checking in we were told that the pool and the hot tub were un operational. These were factors in booking the room over a month in advance. We asked for a discount as these services were not available. No discount could be provided so we decided to look elsewhere at another hotel.
We went to a competitor that had hot tub and pool service. We explained our plight. The competitor not only provided a significant discount but also provided a Hot Tub Suite. The pool and main hot tub facilities were great.
Ramada should have contacted us prior to our arrival if they knew their pool and hot tub did not work.
Barry
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 3 พ.ค. 2023
I am sorry for the inconvenience you were caused, the pool issue was an unforeseeable problem caused by burst pipes a few days before your arrival. I spoke with my team as you most definitely been given a discount and we too could have upgraded you to a hot tub suite. Again I do apologize and hope you will give us another chance to make a better impression.
Very clean in breakfast area and well looked after
Pool not working
Tv not working so had to move to another room😣
Lianne
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 24 เม.ย. 2023
Thank you for choosing the Ramada Wainwright. I am sorry for the inconvenience of having to change rooms after you were all settled, I trust the second room was good. As for the pool we hope to have it back up and running very soon
Great stay! We came to wainwright to visit family they allowed my family to come to the hotel and have supper in the breakfast dining room area instead of crowding in our room. Rooms are large and spacious and pool is great.
Courtney
เข้าพัก 2 คืน, ธันวาคม 2022
การตอบกลับจาก Konnie Meissner, General Manager วันที่ 7 ธ.ค. 2022
Thank you so much for the nice review! I am so glad you were able to spend time with your family. We hope to see you the next time you are in the Wainwright area.
การตอบกลับจาก Konnie Meissner General Manager วันที่ 23 ส.ค. 2022
Thank you for choosing the Wainwright Ramada. I am glad you enjoyed our deluxe breakfast and we hope to see you again next time you are in the Wainwright area.