ไนท์คลับ

รีวิว Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

รีวิว

6.8
คะแนน 10 - ดีเลิศ 235 จาก 1001 รีวิว" "
คะแนน 8 - ดี 286 จาก 1001 รีวิว" "
คะแนน 6 - พอใช้ 204 จาก 1001 รีวิว" "
คะแนน 4 - แย่ 143 จาก 1001 รีวิว" "
คะแนน 2 - แย่มาก 133 จาก 1001 รีวิว" "

7.0/10

ความสะอาด

8.0/10

พนักงานและบริการ

6.4/10

สิ่งอำนวยความสะดวก

6.4/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

8/10 ดี

Teresa

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff great while i was checking in and asking me not to leave anything in car because of the area, room clean quiet and gave me one with new bed and great showers
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

8/10 ดี

Nina

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 ดีเลิศ

Scott

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Better than expected. Great value.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thanks for staying. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Abdullah

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Safe
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thanks for staying. We look forward to welcoming you back in the future!

2/10 แย่มาก

Haider

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front desk วันที่ 12 เม.ย. 2024
We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

10/10 ดีเลิศ

Daniel

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I enjoyed my stay very much. Amenities in the area are plentiful, a short walk to The Drive for a cornucopia of dining and shopping. Great staff!
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our amenities and staff. We look forward to welcoming you back soon!

6/10 พอใช้

Jian

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Front desk วันที่ 10 เม.ย. 2024
Thanks for staying.

2/10 แย่มาก

Victoria

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Bad experience, Did not know that Hasting St is known for homeless, extremely unsafe. The rooms are upstairs and the bar downstairs, Bad idea if you want to sleep and rest. The receiver was rude and was not polite in answering our questions. HORRIBLE !!!!!!!!!
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Front desk วันที่ 12 เม.ย. 2024
Thank you for bringing your experience to our attention. We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

4/10 แย่

Jaden

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The downsides of this hotel are out of their control mostly, and I can’t blame them for it as they do charge less than other hotels, but I paid extra specifically to get a room that wasn’t noise impacted. I was told over the phone that by upgrading I wouldn’t be able to hear the music at all, but it was so loud I could feel it in my bed, and needed earplugs to fall asleep. Other than that, there are very few plugs in the room, making it hard to charge electronics. A third criticism would be that the blinds are very translucent, and there was a streetlight directly outside our window. This could be solved by upgrading the blinds to block out the light, it was very hard to sleep between the noise and the light.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Mia วันที่ 9 เม.ย. 2024
Dear Jayden,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding noise disturbance, insufficient electrical outlets, and the translucency of the blinds have been duly noted. We understand the importance of a peaceful and comfortable environment for our guests and will work diligently to address these concerns. Your insights are invaluable to us as we strive to improve our services and facilities. Should your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience.Warm regards,

4/10 แย่

Emily

เดินทางกับสัตว์เลี้ยง, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
VERY loud. Would have appreciated being told in advance that the room we booked was directly above a nightclub and to expect our entire room to be vibrating until 2am. I get that there is a venue on the premise, but we were not informed of how close our room was and to expect that much noise. It was pretty insane. (And that is coming from someone who was JUST at a concert an hour before)
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front desk วันที่ 9 เม.ย. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nightclub. We strive to provide our guests with a comfortable and enjoyable experience, and it seems that we fell short in this instance. Your comments will be taken into consideration as we continue to improve our communication and guest experience processes. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.

2/10 แย่มาก

Ángel

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We were told by the front desk there wouldn't be a party tonight and when we came back with our luggage and kids ready to sleep, there was a lot of music and super loud bass after complaining and asking to be moved we were constantly told no and that it was a private party and they couldn't do anything and wouldn't refund us.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front desk วันที่ 9 เม.ย. 2024
Dear Angel,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address this issue with our team to prevent any recurrence in the future.Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to assist you.Warm regards,

10/10 ดีเลิศ

sarath

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Mia วันที่ 3 เม.ย. 2024
Thank you for your review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out.

10/10 ดีเลิศ

Erick

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The workers were very nice and the rooms were exceptionally clean
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 1 เม.ย. 2024
Dear Erick,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay, and we're delighted that our efforts made a positive impact on your visit.Your kind words about our staff and the cleanliness of our rooms mean a lot to us. We strive to maintain high standards of cleanliness and hospitality, and it's rewarding to know that we met your expectations.We'll be sure to share your feedback with our staff, as it serves as a great motivation for all of us to continue providing excellent service to our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Warm regards,

10/10 ดีเลิศ

Juan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Excellent customer service.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 1 เม.ย. 2024
Dear Juan,Thank you very much for your glowing review! We're thrilled to hear that you had such a positive experience with our customer service team. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 ดีเลิศ

Rochelle

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great staff.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Mia วันที่ 9 เม.ย. 2024
Rochelle,Thank you for your kind words. We truly appreciate your acknowledgment of our staff's efforts. We are committed to maintaining high standards of service and ensuring that every interaction exceeds your expectations. If there's anything specific you'd like to commend or any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us.

8/10 ดี

Zhiying

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 1 เม.ย. 2024
Dear Zhiying,Thank you for taking the time to leave your review on Expedia. We're thrilled to hear that you had a positive experience with us! Your feedback is invaluable in helping us maintain and improve the quality of our services.If there's anything specific you enjoyed or any areas where you feel we could further enhance your experience, please don't hesitate to reach out. We're committed to ensuring that every guest's stay is memorable and comfortable.We look forward to welcoming you back in the future!Best regards,

6/10 พอใช้

Timothy

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The hotel rooms are above a restaurant (open late) and, worse, a tiki bar. When we arrived on Friday we were warned that our room was above the Tiki Bar, music would be loud, and we were given ear plugs by the front desk. Starting 10pm the live music started and it was very loud (the ear plugs would have done nothing). Starting 11pm it seemed a DJ took over and our entire room was heavily vibrating from the bass. I went down to the front desk about 11:20pm and said we must change rooms - there is no way we can sleep. The person was very nice and did switch us into a room that was not over the tiki bar so the noise was considerably diminished - although now we could hear the street noise through the single-pane windows. Luckily the street outside isn't too busy in this area so we were able to get some sleep. Saturday night there seemed to be no music at the Tiki Bar so we got an even better night's sleep. The people working the desk seemed very nice and helpful, but just be aware of possible noise issues if you stay here. If you are staying out late yourself and want a cheaper option for a place to crash, this seems like your spot.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 30 มี.ค. 2024
Dear Timothy,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that our staff was able to assist you promptly when you encountered noise issues during your stay.We apologize for any inconvenience caused by the noise from the Tiki Bar. While we strive to ensure all our guests have a comfortable stay, we understand that occasional disturbances may occur due to the proximity of our rooms to our lively on-site venues. Please know that we take your feedback seriously and will continue to explore ways to minimize noise for our guests in the future.We're delighted to hear that you found our staff to be helpful and accommodating, and that you were able to enjoy a better night's sleep in your new room. We appreciate your understanding and patience.As always, we do host events on Friday and Saturday nights, and occasionally on Thursday and Sunday evenings as well. We understand that this may not suit everyone's preferences, and we thank you for bringing attention to this aspect of our hotel for the benefit of future guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,

4/10 แย่

Ishan

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
They don’t serve filtered water. They also don’t sell water bottles at the facility!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 30 มี.ค. 2024
Dear Ishan,Thank you for sharing your feedback with us. We appreciate your time in expressing your concerns regarding the availability of filtered water during your recent stay with us.We regret to hear that our current offerings did not meet your expectations. While it's true that not all hotels sell bottled water, we understand the importance of providing convenient hydration options for our guests. Please accept our sincerest apologies for any inconvenience you experienced in this regard.It's worth noting that Canada's tap water is indeed safe and drinkable, adhering to rigorous quality standards. However, we acknowledge that individual preferences may vary, and we will certainly take your feedback into consideration for future improvements.Should you choose to stay with us again, please don't hesitate to communicate any specific requests or preferences you may have. We strive to ensure that every guest enjoys a comfortable and satisfactory experience.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 ดีเลิศ

William

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Loved the friendly, helpful staff. Older building has been updated with modern HVAC, solid WiFi, fridge & coffeemaker in-room. Clean and comfortable. Window opens! Nice restaurant/bar adjacent to lobby. Grocery store across the street. Taxi at the push of a button and a bus stop out front.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 29 มี.ค. 2024
Thank you so much, William, for taking the time to share your experience with us! We're thrilled to hear that you loved our friendly and helpful staff, as well as our modern amenities like the HVAC, WiFi, and in-room appliances. It's wonderful to know that you found your room clean and comfortable, and that you appreciated the option to open the window for some fresh air. We're also glad you enjoyed our adjacent restaurant/bar and the convenience of having a grocery store nearby, along with easy access to transportation. We look forward to welcoming you back on your next visit!

8/10 ดี

John, Rowland Heights

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Room was small but comfortable. Had some challenges figuring out handheld temperature control, room varied between too warm and too cold, ended up just turning it completely off. TV remote didn't work for volume control. Small market right across the street. Area around hotel was a bit sketchy, even worse a few blocks west.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Mia วันที่ 28 มี.ค. 2024
Thank you for your feedback. We apologize for the inconveniences you experienced with the temperature control and TV remote. We'll address these issues promptly. We're glad to hear you found the room comfortable and appreciated the convenience of the nearby market. We'll continue to strive for improvements in all areas. Guest Services

6/10 พอใช้

Shyla, Kelowna

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It did the trick for one night. Cute vibe but room was really small and dirty. I went across the street and bought Lysol wipes because I just couldn’t even lol after I wiped everything down I felt like I could touch things. The mattress was an old spring mattress that had dips throughout. All and all I would not stay again.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 26 มี.ค. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take them into consideration as we strive to improve our accommodations for future guests.

6/10 พอใช้

Melissa

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Not a nice place to stay, but lower cost rooms and the building was secure and staff were professional.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 25 มี.ค. 2024
Dear Melissa,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest review.While we're pleased to hear that you found our building secure and our staff professional, we regret to learn that your overall experience did not meet your expectations. We apologize for any inconvenience or discomfort you may have encountered during your stay.Please know that we take all guest feedback seriously, and we will use your comments to identify areas for improvement. Our goal is to ensure that every guest enjoys a comfortable and pleasant stay with us.We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If your travels bring you back to the area, please don't hesitate to reach out to us directly so that we can ensure your next stay is nothing short of excellent.Thank you again for choosing to stay with us, and we appreciate your valuable feedback.Warm regards,Waldorf Hotel

10/10 ดีเลิศ

Rachel

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Mia วันที่ 17 เม.ย. 2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 ดีเลิศ

Noman

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A very good three star hotel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 24 มี.ค. 2024
Thank you so much, Noman, for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad to have met your expectations. We hope to welcome you back soon for another great experience at our three-star hotel.

8/10 ดี

Darrell

Staff were very helpful and courteous!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 22 มี.ค. 2024
Dear Darrell,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be helpful and courteous during your stay. Providing exceptional service is always our top priority, and it's wonderful to know that our team made a positive impression on you.If there is anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Waldorf Hotel

4/10 แย่

Mbong

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 31 มี.ค. 2024
Dear Mbong,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience did not meet your expectations, and we regret any inconvenience caused.Your satisfaction is of the utmost importance to us, and we would like to learn more about your specific concerns so that we can address them appropriately. Please feel free to reach out to our customer service team directly, and we will do our best to resolve any issues you encountered during your stay.We value your feedback as it helps us to continuously improve and enhance our services for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,

4/10 แย่

Lila

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 11 มี.ค. 2024
Dear Lila,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations during your recent stay. We strive to provide exceptional service and accommodations to all of our guests, and it's disheartening to learn that we fell short in your case.We would greatly appreciate it if you could provide us with more details about your concerns so that we can address them promptly and make the necessary improvements. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your next visit exceeds your expectations.Please feel free to reach out to us directly with any further feedback or concerns you may have. We value your input and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,Waldorf Hotel

10/10 ดีเลิศ

Shawn

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great spot, will be back!
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 10 มี.ค. 2024
Thank you so much, Shawn! We're thrilled to hear that you enjoyed your stay with us and that you're already planning to come back. We can't wait to welcome you again soon! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!

10/10 ดีเลิศ

Brandon

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 10 มี.ค. 2024
Thank you so much, Brandon, for taking the time to leave us this wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service and create memorable moments for our guests, so it's incredibly rewarding to know that we hit the mark for you. We hope to have the pleasure of welcoming you back again soon for another amazing stay!

6/10 พอใช้

Lila

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 10 มี.ค. 2024
Dear Lila,Thank you for taking the time to share your feedback with us. We value all guest reviews as they help us to continuously improve our services and offerings.We're sorry to hear that your experience with us resulted in a three out of five rating. We strive to provide exceptional service and accommodations for all our guests, and it's disappointing to hear that we fell short of your expectations.If you have any specific feedback or suggestions on areas where we can improve, we would greatly appreciate hearing them. Your insights are invaluable to us as we work towards providing the best possible experience for all our guests.We hope that despite your recent experience, you will consider staying with us again in the future. Please don't hesitate to reach out if there is anything we can do to make your next stay more enjoyable.Warm regards,Waldorf Hotel

6/10 พอใช้

Raynald

เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Mia วันที่ 28 มี.ค. 2024
Thank you for sharing your feedback! We appreciate your honest review. If there's anything specific you'd like us to improve, please let us know.

10/10 ดีเลิศ

Shannon

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We love the Waldorf every time we stay. It’s close to everywhere that we want to be in the city and it has free parking. The staff are so so sweet and friendly. It gets loud on the weekends with the club downstairs so if that bothers you then I wouldn’t recommend but we LOVE the vibes and will stay at the Waldorf every time we come to Vancouver!
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 4 มี.ค. 2024
Dear Shannon,Thank you so much for your wonderful review! We are thrilled to hear that you love staying at the Waldorf every time you visit Vancouver. It's fantastic to know that our convenient location, complimentary parking, and friendly staff have contributed to making your stays enjoyable.We understand that the club downstairs can get loud on weekends, and we appreciate your understanding. We're delighted that you love the vibrant atmosphere and vibes of the Waldorf despite this.Your loyalty means the world to us, and we can't wait to welcome you back on your next trip to the city. If there's anything we can do to make your future stays even better, please don't hesitate to let us know.Warm regards,Waldorf Hotel

8/10 ดี

Harmony, Kamryn, Kristen

เดินทางเป็นกลุ่ม, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Cute place and super friendly staff.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 4 มี.ค. 2024
Dear Harmony, Kamryn, and Kristen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our place cute and enjoyed the friendly service provided by our staff.We're always striving to improve, so if there's anything specific you feel we could do better to enhance your experience next time, please don't hesitate to let us know. Your feedback is invaluable to us and helps us ensure that all our guests have a wonderful stay.We hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,Waldorf Hotel

10/10 ดีเลิศ

aman

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
had very good experience
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 1 มี.ค. 2024
Dear Aman,Thank you for taking the time to share your experience with us on Expedia. We're delighted to hear that you had a very good experience during your stay.Providing exceptional experiences for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything specific that made your stay memorable or any feedback you'd like to share with us, please feel free to let us know.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,Waldorf Hotel

10/10 ดีเลิศ

Paul

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great rooms, friendly staff and conveniently located. Highly recommended.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 1 มี.ค. 2024
Dear Paul,Thank you for taking the time to leave such a positive review of your recent stay with us on Expedia. We truly appreciate your kind words.We're thrilled to hear that you enjoyed our great rooms and found our staff to be friendly and accommodating. Providing a comfortable and welcoming experience for our guests is our top priority, so it's wonderful to know that we succeeded in meeting your expectations.We're also glad to hear that you found our location convenient. We strive to choose locations that offer easy access to various amenities and attractions, and we're delighted that our choice met your needs.Thank you once again for recommending us. It was our pleasure to host you, and we look forward to welcoming you back on your next visit.Warm regards,Waldorf Hotel

10/10 ดีเลิศ

afreen

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Overall, good for the stay of a day or two. Clean and neat, great customer service, and friendly staff. The area of the hotel doesn’t really feel safe for people who are new to the city. As when I landed, I was told not to go ahead with this booking, but I decided to check it out first, and it wasn't too bad for the stay of 2 days and 1 night.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 1 มี.ค. 2024
Dear Afreen,Thank you so much for taking the time to share your experience with us on Expedia. We truly appreciate your valuable feedback.We're delighted to hear that you found our hotel to be clean and neat, and that you experienced great customer service from our friendly staff. Providing a comfortable and welcoming environment for our guests is our top priority, so it's wonderful to know that we met your expectations in this regard.We also appreciate your honesty regarding your perception of the area surrounding the hotel. While we strive to ensure the safety and security of all our guests, we understand that perceptions of safety can vary from person to person. We're glad to hear that despite any initial concerns, you found your stay with us to be satisfactory.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Waldorf Hotel

6/10 พอใช้

Sean

เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 21 มี.ค. 2024
Dear Sean,Thank you for taking the time to leave a review of your recent stay with us on Expedia. We appreciate your feedback as it helps us to continually improve our services.We're sorry to hear that your experience with us resulted in a 3 out of 5 rating. We would love to hear more about your stay and any specific areas where we may have fallen short of your expectations.Your satisfaction is important to us, and we strive to ensure that all our guests have a comfortable and enjoyable stay. If there's anything we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Waldorf Hotel

4/10 แย่

Kenley

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 26 ก.พ. 2024
Dear Kenley,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us understand where we can improve and better meet the expectations of our guests.We're sorry to hear that your experience with us fell short of your expectations, leading to a rating of 2 out of 5. We would like to extend our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your stay.Your comments are valuable to us, and we will share them with our staff to address any issues highlighted and ensure that similar situations do not occur in the future. We are committed to providing exceptional service and strive to make every guest's experience memorable for all the right reasons.If you would like to discuss your concerns further or provide additional feedback, please don't hesitate to reach out to our management team directly. We would welcome the opportunity to learn more about your experience and work towards resolving any issues.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Waldorf Hotel

8/10 ดี

Giovanna

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Es cómodo y seguro para descansar está cómodo y bien, hay tiendas seca
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 23 ก.พ. 2024
Estimada Giovanna,¡Gracias por tomarte el tiempo para dejarnos tu opinión! Nos alegra saber que tu estancia en nuestro hotel fue cómoda y segura.Valoramos tu feedback y nos complace saber que encontraste nuestras instalaciones cómodas y en buen estado. Además, nos alegra saber que te sentiste seguro durante tu estancia.Lamentablemente, parece que tu mensaje fue cortado antes de que pudieras terminarlo. Si tienes alguna otra observación que quisieras compartir con nosotros o si hay algo más en lo que podamos mejorar, no dudes en hacérnoslo saber. Tu opinión es muy importante para nosotros y nos ayuda a brindar un mejor servicio a nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y que tu próxima visita sea aún más satisfactoria.Saludos cordiales,Hotel Management

10/10 ดีเลิศ

Nathan

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
good value for budget conscious traveller. easy walk to the drive, easy transportation to and from downtown. clean facilities.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 12 ก.พ. 2024
Thank you so much, Nathan, for taking the time to leave such a positive review! We're thrilled to hear that you found our hotel to be a good value for budget-conscious travelers. It's great to know that you appreciated our convenient location with easy access to The Drive and transportation to downtown. We strive to maintain clean facilities for our guests, and we're delighted that this aspect met your expectations. We hope to have the pleasure of hosting you again in the future!

8/10 ดี

Jennifer Brie

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 12 ก.พ. 2024
Thank you, Jennifer Brie, for your recent stay and for sharing your feedback. We're glad to see you had an enjoyable experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests and appreciate your valuable input. We hope to welcome you back again soon!

10/10 ดีเลิศ

Charles

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Cool old building.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 11 ก.พ. 2024
Dear Charles,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us at [Hotel Name].We're glad you appreciated the charm of our historic building. Preserving its character while providing modern amenities is something we take great pride in.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Hotel Management

2/10 แย่มาก

Alexandra Lottie-Caroline

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 21 มี.ค. 2024
Dear Alexandra Lottie-Caroline,Thank you for taking the time to leave a review. We genuinely value feedback from our guests as it helps us improve our services. We're sorry to hear that your experience with us did not meet your expectations, and we apologize for any inconvenience caused.We would appreciate it if you could provide us with more details about your stay and the issues you encountered. This will enable us to address them promptly and make necessary improvements to ensure a better experience for our future guests.Please feel free to reach out to us directly so that we can further discuss your concerns and work towards resolving them. Your satisfaction is important to us, and we would welcome the opportunity to make things right.Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future and provide you with a more positive experience.Best regards,Waldorf Hotel

4/10 แย่

Caitlin

เดินทางเป็นกลุ่ม
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Walkable to a lot of great breweries. If you are staying on a weekend don’t bother coming back to your room until 2am as the club music shakes your room until then.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 5 ก.พ. 2024
Dear Caitlin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive note about the convenient location, providing easy access to great breweries.However, we sincerely apologize for the inconvenience caused by the disturbance from club music until 2 am on weekends. We understand the importance of a peaceful stay, and we regret that we fell short of your expectations in this regard. Our team is committed to ensuring all guests have a comfortable and enjoyable experience, and we will be addressing this issue promptly to minimize any future disruptions.Your feedback is valuable to us as it helps us identify areas for improvement. If there's anything specific you would like to share or if you have additional details about your experience, please feel free to reach out to our management directly. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back, providing you with a much-improved experience.Thank you for bringing this to our attention, and we look forward to the possibility of serving you better in the future.Warm regards,Hotel Management

8/10 ดี

Arnulfo

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 4 ก.พ. 2024
Dear Arnulfo,Thank you for sharing your feedback following your recent stay with us on Expedia. We value your opinion and appreciate the time you took to provide your review.We noticed that your rating was 4 out of 5, and we would love to learn more about your experience to ensure we continue to improve. If there are specific aspects you think we can enhance or any areas that fell short of your expectations, please feel free to share more details. Your input is invaluable to us as we strive to create the best possible experience for our guests.We sincerely hope that despite any shortcomings, you were able to enjoy your time with us. If there's anything we can do to address your concerns or make your next visit even more pleasant, please do not hesitate to reach out.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,Hotel Management

6/10 พอใช้

Salma

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Shower wasn’t cleaned after previous guest left, hair in shower all over the place. Left hose keeping sign at the door but no cleaning just towels were left on the bed. Towels had stains.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 2 ก.พ. 2024
Dear Salma,Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you had during your stay. We want to address your concerns and offer clarification on our services.We apologize for any oversight with the cleanliness of the shower. We take hygiene seriously, and your experience does not meet our usual standards. We will address this with our housekeeping team to ensure proper cleaning protocols are followed.To clarify, our housekeeping team does not enter guest rooms without permission to respect your privacy. However, we regret if this was not communicated effectively during your stay. We encourage guests to inform our front desk if they require any specific services, and our team is available 24/7 to assist with any requests, including fresh towels or room amenities.We appreciate your understanding and value your feedback as it helps us improve our services. If there's anything else you would like to share or if you have additional details to discuss, please feel free to contact our customer service directly.Once again, we apologize for any inconvenience, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

10/10 ดีเลิศ

Rupeshkumar

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 2 ก.พ. 2024
Dear Rupeshkumar,Thank you for taking the time to share your positive experience on Expedia! We are thrilled to see your 5-star rating and appreciate your feedback.We are delighted that you enjoyed your stay with us. If there are any specific aspects or features that stood out and contributed to your satisfaction, please feel free to share them. Your input is valuable as we strive to provide excellent service to all our guests.We look forward to welcoming you back on your next visit and appreciate your choice in staying with us.Warm regards,Hotel Management

10/10 ดีเลิศ

Miles

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 2 ก.พ. 2024
Dear Miles,Thank you for taking the time to share your positive feedback on Expedia! We are delighted to hear that you had a 5-star experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind rating.If there's anything specific that stood out and made your stay memorable, or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to provide exceptional service to all our guests.We look forward to welcoming you back on your next visit, and thank you for choosing us for your accommodation needs.Warm regards,Hotel Management

2/10 แย่มาก

Allen

เดินทางเป็นกลุ่ม
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Had to leave at 3 in the morning to sleep in the car. Woke up to find bedbugs all over my shirt. I'm terrified I'm going to bring them home. It was a terrible experience.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 2 ก.พ. 2024
Dear Allen,Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you encountered during your stay with us. Your comfort and well-being are of the utmost importance, and we deeply regret that we fell short of meeting your expectations.We take reports of bedbugs very seriously, and we assure you that we are addressing this matter urgently. Our team is conducting a thorough inspection and implementing necessary measures to eliminate any issues related to cleanliness and pest control.Please accept our sincere apologies for any inconvenience and distress caused. We understand the seriousness of this situation and are committed to improving our standards to prevent such incidents in the future.We value your input and would appreciate the opportunity to discuss your experience further. If you have additional details or would like to provide more information, please contact our customer service directly.Once again, we apologize for the inconvenience, and we hope to have the chance to regain your trust in the future.Sincerely,Hotel Management

10/10 ดีเลิศ

Juan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The receptionist who greeted me upon my arrival was very friendly, and very helpful. Very good customer service.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front desk วันที่ 2 ก.พ. 2024
Dear Juan,Thank you for sharing your positive experience on Expedia! We are delighted to hear that your arrival was marked by a friendly and helpful receptionist, providing you with very good customer service. Our team strives to create a welcoming atmosphere, and it's wonderful to know that it made a positive impression on you.We appreciate your kind words, and your feedback encourages us to maintain our commitment to excellent customer service. If there's anything specific you enjoyed during your stay or any suggestions you'd like to share, please feel free to let us know.We look forward to hosting you again and appreciate you choosing us for your accommodation needs.Warm regards,Hotel Management