Lobby sitting area

Reviews of Heathman Lodge

3.5 out of 5
Heathman Lodge
7801 NE Greenwood Dr, Vancouver, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1136 out of 1610 reviews" "
Rating 8 - Good. 293 out of 1610 reviews" "
Rating 6 - Okay. 95 out of 1610 reviews" "
Rating 4 - Poor. 57 out of 1610 reviews" "
Rating 2 - Terrible. 29 out of 1610 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities
The room was very comfortable. I liked the shower. Neighbors were incredibly noisy. Loud until 2 AM. Had a horrible night’s sleep. Very disappointing. Frustrating to spend so much and not get a decent nights sleep.
Stayed 1 night in Feb 2024
Response from Emily, Front Desk Manager on 28 Mar 2024
Thank you for your feedback Heidi! We are glad that you enjoyed your hotel room but are so sorry to hear you had noisy neighbors. We are at the Front Desk 24 hours a day so give us a call and we can send security for the noise complaint. We hope we can have you back again soon!

10/10 Excellent

Robert, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at the Heathman many times and always come back. Service levels are top notch. Rooms are cozy and stocked with all the amenities I like. Hudsons Restaurant never disappoints. You can walk to the Mall in less than 15 minutes.
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on 27 Mar 2024
Thank you for your feedback Robert! We are so glad that you continue to come back and are so glad you enjoy our property and service. We hope we can have you back again soon!

10/10 Excellent

ED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quite, large room sizes, and reasonably priced. Have stayed here before and will visit again.
Stayed 2 nights in Mar 2024
Response from Emily, Front Desk Manager on 27 Mar 2024
Thank you so much for your feedback ED. We are so glad that you had a good stay and we hope we can have you back again soon!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Very clean spacious rooms within walking distance to many places. Will stay again.
Stayed 3 nights in Mar 2024
Response from Emily, Front Desk Manager on 28 Mar 2024
Thank you so much for your feedback Holly! We are glad you had a good stay and we hope we can have you back again soon!

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on 27 Mar 2024
Thank you so much for your feedback Whitney! We are glad you had a good time and we hope we can have you back again soon!

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Sunday nights are always good for me and my loved one.
Stayed 1 night in Mar 2024
Response from Emily, Front Desk on 27 Mar 2024
Thank you for your feedback Whitney! We hope we can have you back another Sunday (or any day) soon!

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth it !
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on 27 Mar 2024
Thank you so much for your feedback Bobby! We hope we can have you back again soon!

10/10 Excellent

Douglas, Lyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 25 Mar 2024
Hi Douglas,Thanks for choosing to stay with us and for your kind remarks. I'm glad you had a nice experience at our hotel. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful stay!
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 24 Mar 2024
Hi Michael,Thanks for your kind comments! I'm glad we exceeded your expectations and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Kathy, Tigard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor consistent with the name and the history of the location.
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 24 Mar 2024
Hi Kathy,Thanks for your kind words! We are proud of our facility and team each and every day! Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

8/10 Good

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice, the staff was great and the location was good.
Stayed 2 nights in Mar 2024
Response from Patrick Connolly on 24 Mar 2024
Hi Spencer,Thanks for your kind comments, especially about our staff! Our team is amazing, and we value them very much. Thanks for staying with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded when we arrived to the upper floor and it was such an amazing way to end our road trip. The ability to do laundry was amazing, the bed was comfy, the amenities were great and the lids for the coffee cups, top notch. I would love to stay here again :) such a cool rustic lodge type experience. Oh and the bird sounds in the hallways, so cute.
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 24 Mar 2024
Hi Kate,Thanks for your kind remarks about your experience at our hotel. Our team really makes the difference! Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Steven, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and great staff. Clean, safe and love the Tesla destination charger.
Stayed 2 nights in Mar 2024
Response from Emily, Front Desk on 20 Mar 2024
Thank you for your feedback Steven! We are so glad you had a good time, and we hope we can have you back again soon!

8/10 Good

Jason

Liked: Staff & service, amenities, property conditions & facilities
Nice property, starting to feel a little dated though. Great restaurant. Shower curtain had a musty odor. Fees were different than what was advertised on Expedia
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Jason,Thanks for your feedback and for staying at the Lodge. We'll use your comments as training opportunities for all our staff. Once again, thank you for staying with us and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

2/10 Terrible

Phanny

Stayed 2 nights in Mar 2024
Response from Emily, Front Desk on 20 Mar 2024
We are sorry about your recent stay Phanny. I would love to hear more about what we can improve on.

10/10 Excellent

SF

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lodge was beautiful!
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 18 Mar 2024
Thank you for your kind comments! Our team truly makes the difference and we are lucky to have them here. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 18 Mar 2024
Hi Elizabeth,I'm glad you enjoyed your experience with us at the Lodge. We look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heathman Lodge is outstanding! The staff is exceedingly courteous and helpful. The room is spotless and spacious. The decor is perfectly Northwest with soft wonderful nature sounds as you walk down the halls! I wish I could stay in this lodge everywhere I travel!
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 18 Mar 2024
Hi Janice,Thanks for all your kind comments! Our staff is a great group of people who really care about our guests and each other. I'll pass along your comments to the entire team for their enjoyment. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several years ago we stayed at the Heathman several times over many years while visiting an elderly family member in a facility near the Heathman. We always loved it and it was our go-to place. After the passing of our family member we didn’t have the opportunity to be in Vancouver. But recently we did, and it was the Heathman we chose again. Eight years later, it is still as wonderful as we remember. The restaurant was still great, the room was quiet, the service was terrific! Thanks Heathman Lodge!
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 18 Mar 2024
Hi Michele,Thanks for all your kind words! We are fortunate to have an amazing group of people here who care about our guests and each other. Our staff truly makes the difference! Thanks again and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities
I have been staying here for over 15 years and like the Lodge style, it's a slow quiet setting...the restaurant is not as good as it has been in the past, it needs attention!!
Stayed 2 nights in Mar 2024
Response from Patrick Connolly on 18 Mar 2024
Hi Greg,I'm sorry Hudson's did not exceed your expectations. We'll work with the team to make sure our guests are getting the best possible value. Once again, my apologies.Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Love the Lodge vibe. There are a lot of families but that should not steer you away. the young kids are just great. Think it’s because they activities- great pool, scavenger hunt etc Restaurant is GREAT!
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 11 Mar 2024
Hi Thomas,I'm glad you enjoyed your time here and the vibes of our hotel. Our staff really makes the difference and care about our guests and each other. Thanks for staying with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place would recommend and will definitely stay again if possible 😬
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on 9 Mar 2024
Thank you so much for your feedback Ernie! We hope we can have you back again as well!

10/10 Excellent

harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 6 Mar 2024
Hi Harold,I'm glad you continue to have positive experiences at the Lodge! We look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet atmosphere, good service
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 6 Mar 2024
Hi Javier,Thanks for your feedback! Our team prides themselves on service and we are glad it showed. Thanks for staying with us and we can't wait to see you again. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Vadim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Feb 2024
Response from Patrick Connolly on 6 Mar 2024
Hi Vadim,I'm glad you had an excellent experience at the Lodge. Our team really makes the difference! Thanks again and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

CHAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so friendly…very good experience!!
Stayed 2 nights in Mar 2024
Response from Patrick Connolly on 4 Mar 2024
Hi Chad,Thanks for your kind comments about our front desk staff. They are an amazing group of people who really care about our guests and each other. Thanks for choosing to stay with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Stephen

Business traveller
Staff was incredibly accommodating and kind. Rooms were clean, comfortable and large. I never did see a bottle of wine that was supposed to come with the stay but I would definitely return to stay here again.
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on 4 Mar 2024
Thank you so much for your feedback Stephen! We are so sorry we missed that bottle of wine for you! If you come again we can get you two bottles! We are glad that besides our error you had a good stay, and we hope we can have you back again soon!

8/10 Good

Marci

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick Connolly on 24 Mar 2024
Hi Marci,Thanks for staying with us and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay anywhere close to Oregon and Washington.
Stayed 3 nights in Feb 2024
Response from Emily, Front Desk Manager on 4 Mar 2024
Thank you so much for your feedback Todd! We hope we can have you back again soon!

10/10 Excellent

Kori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and very accommodating staff
Stayed 1 night in Feb 2024
Response from Emily, Front Desk Manager on 4 Mar 2024
Thank you so much for your feedback Kori! We hope we can have you back again soon!

8/10 Good

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience! Only thing was no breakfast 😕
Stayed 5 nights in Feb 2024
Response from Emily, Front Desk Manager on 4 Mar 2024
Thank you so much for your feedback Cassandra! We hope we can have you back again soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick Connolly on 29 Feb 2024
Hi Jeremy,Thanks for staying with us and for your kind score. We strive to create a positive and memorable experience for all our guests. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General Manager The Heathman Lodge

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here, and the spa!
Stayed 1 night in Feb 2024
Response from Emily, Front Desk on 25 Feb 2024
Thank you for your feedback Brianna! We would love to have you back anytime!

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning, very beautiful hotel!
Stayed 1 night in Feb 2024
Response from Emily, Front Desk on 25 Feb 2024
Thank you for your feedback Caitlin! We are so glad you had a good stay with us, and we hope we can have you back again soon!

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi William,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than helpful on our arrival. Our room was very comfortable. We enjoyed a wonderful dinner in the restaurant with excellent help from our waitress. We have stayed at the Heathman Lodge several times and have always enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Emily, Front Desk on 25 Feb 2024
Thank you for your feedback Susan! I will pass along your praise to the staff at the hotel and the restaurant! I know they appreciate it very much. We would love to have you back again soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing bad that I can think of is that it’s backed up to the freeway. Otherwise we love it. It’s located in a great place to shop, dine, and it’s and accessible to both Vancouver and Portland
Stayed 2 nights in Feb 2024
Response from Emily, Front Desk on 25 Feb 2024
Thank you for your feedback Kenneth! We hope we can have you back again soon!

10/10 Excellent

jose, aloha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay.
Stayed 1 night in Feb 2024
Response from Patrick Connolly on 22 Feb 2024
Hi Jose,I'm glad to see you had a pleasant stay with us at the Lodge! We look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Jennifer Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Jennifer,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Alisha,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

6/10 Okay

Holly

Travelled with partner
This used to be my go to in vancouver but has gone downhill. The room was eh... walls and paintijg were crappy, bathroom was surface clean, bed duvet had a stain, phone didnt work. We wont be staying there again.
Stayed 3 nights in Feb 2024
Response from Emily, Front Desk on 22 Feb 2024
I am very sorry to hear about your recent stay. I will reach out to our facilities team about the issues in your room.

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique lodge and giving a relaxed get a way feel yet a 10 min walk to countless restaurants
Stayed 1 night in Feb 2024
Response from Emily, Front Desk Manager on 22 Feb 2024
Thank you for your feedback Tanner! We hope we can have you back again soon!

4/10 Poor

Angelica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not prepared for our arrival. They did not have enough towels extra bedding waited hours to get in the room. Very difficult with communication
Stayed 2 nights in Feb 2024
Response from Emily, Front Desk Manager on 22 Feb 2024
I am so sorry about your recent stay, I will pass this information along to our housekeeping management to resolve the problem for future stays. We hop we can make it up to you in the future.

10/10 Excellent

Lyndi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rustic style
Stayed 1 night in Feb 2024
Response from Patrick Connolly on 18 Feb 2024
Hi Lyndi,Thanks for choosing to stay with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Peter,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo
Stayed 1 night in Feb 2024
Response from Patrick Connolly on 18 Feb 2024
Hi Sean,Thanks for staying with us and for your kind score. We look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Heathman is no longer my go to place to stay in Vancouver. Over the course of my last two stays the staff has proven that they have no idea what hospitality is. All they care about is putting forth minimal effort and don't care a rats ass about the guests. From a dog hair covered floor in my room, do stopping drink service in the middle of the superbowl, to refusing to serve us a cocktail unless we sat in the lobby and waited patiently for a server to come to us...they do not go the extra mile or do anything to make the guest feel important enough to provide service to. After years of staying here I am done.
Stayed 5 nights in Feb 2024
Response from Patrick Connolly on 18 Feb 2024
Hi Steve,I'm sorry we did not exceed your expectations. We'll use you feedback as a training opportunity for everyone at our business. Once again, my apologies.Patrick ConnollyAssistant General ManagerThe Heathman Lodge

8/10 Good

Norma

Stayed 1 night in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Norma,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Patrick Connolly on 20 Mar 2024
Hi Douglas,Thanks for staying with us and for your kind score. Our staff truly makes the difference and we value them very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with great amenities and walking distance to the mall. Also, they play birds chirping in the hallways.
Stayed 2 nights in Feb 2024
Response from Patrick Connolly on 18 Feb 2024
Hi Tim,Thanks for your kind words and for staying with us. Our Housekeeping and Maintenance teams do a great job in keeping our building clean and functional. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge