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Reviews of Holiday Inn Express & Suites Valdosta West - Mall Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Valdosta West - Mall Area, an IHG Hotel
1330 North St. Augustine Rd, I-75 (Exit 18) & Hwy 94, Valdosta, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 532 out of 813 reviews" "
Rating 8 - Good. 192 out of 813 reviews" "
Rating 6 - Okay. 53 out of 813 reviews" "
Rating 4 - Poor. 19 out of 813 reviews" "
Rating 2 - Terrible. 17 out of 813 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cherish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The gentleman that checked me in was very polite and professional.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Cherish -- Thank you for spending a very clean and professional night at our Valdosta Holiday Inn Express. Please come back often! All the best -- Ty O'Steen

6/10 Okay

Joreen

Liked: Staff & service
Disliked: Cleanliness
Our room needs a good cleaning. The shower and bathroom floor haven’t been cleaned in a long while. Too tired to change rooms.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Joreen -- My deepest apologies for your room not being perfectly cleaned. Our team strives to deliver impeccable experiences, and I hope you will give us another chance to impress you in the future. Our thanks -- Ty O'Steen

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Would stay again
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Cathy -- It was a pleasure to serve you while you were in Valdosta, and we thank you for staying at our Holiday Inn Express! Best regards -- Ty O'Steen

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big room
Stayed 3 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Leslie -- Thank you very much for sharing that you liked your clean and big room, and we thank you for spending the night at our Holiday Inn Express. If you return to Valdosta, please let us serve you again! Best wishes -- Ty O'Steen

8/10 Good

Annette

Travelled with family
Liked: Cleanliness
Very friendly and informative front desk. The rooms were very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Annette -- How wonderful it is that our friendly team and your very clean room made your time at our hotel so good, and we thank you for spending the night with us while you were in Valdosta. Should you return to the area, please stay with us again at our Holiday Inn Express! Warm regards -- Ty O'Steen

4/10 Poor

Tauja

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Tauja -- Although it was nice hosting you, I am sorry that you did not have a great experience. If you come back to the area, please give us another chance to provide you with an impressive evening. Cordially -- Ty O'Steen

10/10 Excellent

Genie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and polite
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Genie -- Our great team was happy to serve you, and we thank you for staying at our Valdosta Holiday Inn Express. Please come back often! Best wishes -- Ty O'Steen

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had some issues-leak in bathroom, leaving a puddle, but staff was very helpful!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Susan -- We are very happy that our team was so helpful, but I apologize for the leak you encountered in your bathroom. Our maintenance staff will address that immediately, and we hope to serve you again every time you come to Valdosta. With gratitude -- Ty O'Steen

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful & courteous.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Shannon -- What a joy it was hosting you, and we are delighted that you appreciated the efforts of our helpful and courteous team. Please let our Holiday Inn Express serve you again every time you come to Valdosta! All the best -- Ty O'Steen

8/10 Good

Barry

Liked: Cleanliness
Hotel very convenient for an overnight stay as it is just off of the I75. Lots of choices to eat dinner. Older property that has been renovated. Fine for an overnight.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Feb 2024
Barry -- Many thanks for getting some rest at our hotel when your I-75 travels led you to Valdosta! It was a pleasure to host you at our Holiday Inn Express, and we ask you to stay with us again every time you head our way. Hospitably -- Ty O'Steen

10/10 Excellent

Kimberly, Alma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very large! Ours was also very clean. We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Kimberly -- Thank you for spending the night at our Holiday Inn Express! It's terrific that you enjoyed your large and clean room, and we look forward to serving you again the next time you come to Valdosta. Warmly -- Ty O'Steen

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
James -- We were happy to serve you at our Valdosta Holiday Inn Express! Many thanks -- Ty O'Steen

8/10 Good

Dwight

Stayed 1 night in Jan 2024
Response from General Manager on 9 Feb 2024
Dwight -- Thank you for staying at our Holiday Inn Express of Valdosta. Please come back often! Best regards -- Ty O'Steen

10/10 Excellent

Sheril

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean overall and especially in the room and bathroom. Decent restaurants less than 5 minutes away.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Sheril -- The team at our Valdosta Holiday Inn Express was happy to provide you with a very clean room, and we thank you for staying with us. Please come back soon! Warmly -- Ty O'Steen

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good night sleep and the breakfast was good. I would stay there again for sure.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Mindy -- How wonderful it was providing you with a good night's sleep and a tasty breakfast to start your day! Thank you for staying at our Holiday Inn Express. Please stop by again anytime you come to Valdosta! Best wishes -- Ty O'Steen

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
Deidre -- Thank you for spending the night at our Valdosta Holiday Inn Express. Please stop by again anytime! All the best -- Ty O'Steen

10/10 Excellent

James

Liked: Amenities
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
James -- We're glad you decided to get some rest at our Holiday Inn Express! If you come back to Valdosta, please let us serve you again. Kind regards -- Ty O'Steen

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Andrei -- All our thanks for staying at our Holiday Inn Express in Valdosta! Warm regards -- Ty O'Steen

8/10 Good

Sara, Bennington

Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Sara -- We were happy to host you at our Holiday Inn Express in Valdosta! Many thanks -- Ty O'Steen

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
So comfortable !!
Stayed 1 night in Dec 2023
Response from General Manager on 7 Jan 2024
Nancy -- How wonderful it is to know you had a very comfortable stay at our Holiday Inn Express! If you come back to Valdosta, please let us host you once more. Happy New Year! Ty O'Steen

10/10 Excellent

andrea

Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Andrea -- We were happy to host you at our Valdosta Holiday Inn Express! Many thanks -- Ty O'Steen

10/10 Excellent

Tumekia

Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Tumekia -- It was a pleasure to serve you at our Holiday Inn Express in Valdosta. Please spend another evening with us soon! Happy Holidays -- Ty O'Steen

4/10 Poor

Juri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Juri -- I am sorry that you did not have a terrific evening at our hotel. Our team will work through every detail of your visit to try to determine where we fell short, and I hope you will let us serve you again. Gratefully -- Ty O'Steen

10/10 Excellent

Carlos, Parrish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to I 75
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Carlos -- Thank you for letting us serve you while you were passing through Valdosta. Should you return to the area, we'd be glad to place you on the opposite side of our hotel. Kind regards -- Ty O'Steen

10/10 Excellent

Reyna

Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Renya -- The team at our Valdosta Holiday Inn Express was delighted to serve you, and we ask you to stop by again anytime you head our direction.Thank you for staying with us! Ty O'Steen

10/10 Excellent

Karman

Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Karman -- We are so glad you had a 10/10 experience at our Holiday Inn Express! Please stay with us again every time you come to Valdosta. Best regards -- Ty O'Steen

8/10 Good

Elizabeth

Liked: Cleanliness, amenities
Noisy traffic but it's close to interstate
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Elizabeth -- While it is great that you appreciated our nice location, I am sorry that the traffic noise was a bit disruptive during your visit. If you come back to the area, please let us place you on the opposite side of our hotel. With gratitude -- Ty O'Steen

10/10 Excellent

Lori, Atlanta

Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Lori -- It was a pleasure to serve you while you were in Valdosta, and we thank you for spending the night at our Holiday Inn Express! Warmly -- Ty O'Steen

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Daniel -- Thanks so much for letting the team at our Holiday Inn Express of Valdosta be of service! Best regards -- Ty O'Steen

10/10 Excellent

Jae Hayley

Liked: Cleanliness, staff & service
Response from General Manager on 5 Feb 2024
Jae Hayley -- Our thanks for spending the night at our Valdosta Holiday Inn Express! Warmly -- Ty O'Steen

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, room and good breakfast. Customer service very pleasant.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
David -- What a joy it was to provide you with a clean and pleasant evening, as well as a tasty breakfast! Please let us serve you at our Holiday Inn Express every time you come to Valdosta, and thank you for staying with us. Hospitably -- Ty O'Steen

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yearly FL TRAVEL
Driving to FL for the Winter…..had driven 13 hrs & we were very tired. Quiet & comfortable room.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Pamela -- Many thanks for spending a quiet and comfortable night with us during your drive to Florida for the winter! It was a pleasure to serve you while you were in Valdosta, and, when you head back north for the summer, we invite you to stay with us again at our Holiday Inn Express. All the best -- Ty O'Steen

6/10 Okay

Lisa

Travelled with partner
I could hear people talking and doors banging outside of my room until after midnight. The bathroom was dirty and the drain did not work well. A puddle formed all the way to the sink. Definitely overpriced, even with a so-called discount.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Lisa -- We were happy to host you, but I am sorry for the noise, cleanliness and maintenance issues you noted. We make every effort to provide exceptional experiences, and I hope you will give us another chance to serve you in the future. Sincerely -- Ty O'Steen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Thanks so much for staying at our Valdosta Holiday Inn Express. Please come back again! Cordially -- Ty O'Steen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and easy check in
Friendly staff and easy check in
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
It's terrific that you had an easy check-in and friendly stay with us, and we thank you for spending the night at our Holiday Inn Express. Please stop by again every time you come to Valdosta! Best wishes -- Ty O'Steen

10/10 Excellent

Stephen H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Stephen -- The team at our Holiday Inn Express will be delighted that you enjoyed a friendly evening with us! Thank you for spending the night at our hotel while you were in Valdosta, and we ask you to stop by again anytime.Our warmest regards -- Ty O'Steen

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Betty -- We were happy to serve you while you were in Valdosta, and it is great to hear you appreciated our nice location and our delicious breakfast! Should you return to the area, please let us host you again at our Holiday Inn Express. All the best -- Ty O'Steen

4/10 Poor

Kenneth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
System was down. Couldn’t check in for 20 minutes
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Kenneth -- I am sorry for the delay that occurred upon your arrival. We have resolved that shortcoming, and I hope the rest of your visit was terrific. Thank you for staying with us! Ty O'Steen

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and well taken care of
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Jackie -- Thank you for sharing that you liked your spacious and well taken care of room at our Holiday Inn Express! We were happy to serve you, and we hope to do so again every time you come to Valdosta. Our thanks -- Ty O'Steen

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the dove products in the bathroom and the ear plugs were a welcome bonus too (not that they were needed, just a nice addition). Staff was extremely personable and helpful
Stayed 2 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Danielle -- It's terrific that you loved our Dove products and our great team, and we thank you for staying at our Valdosta Holiday Inn Express! Should your travels lead you back our direction, please let us host you again. Hospitably -- Ty O'Steen

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Clean. Very quiet for being close to the highway.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Katherine -- We are delighted that you enjoyed a friendly, clean and quiet night at our hotel while you were in Valdosta! Thank you for staying with us, and we invite you to let us host you again soon at our Holiday Inn Express. Our very best -- Ty O'Steen

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location right next to major
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Adrienne -- Our team was happy to serve you while you were passing through Valdosta! Please let our Holiday Inn Express host you again every time you head our direction, and thank you for staying with us. Warmly -- Ty O'Steen

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Tasha -- Many thanks for spending the night at our Holiday Inn Express while you were in Valdosta. Please come back often! Best wishes -- Ty O'Steen

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rest
First nice night of this trip. Lovely. Very nice staff.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Wanda -- How wonderful it is to hear you had a lovely and restful evening at our Holiday Inn Express! Please come back soon, and thank you for staying with us while you were in Valdosta. All the best -- Ty O'Steen

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Robert -- It was a joy to serve you at our Valdosta Holiday Inn Express! Many thanks -- Ty O'Steen

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and polite staff.
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Sharon -- Thank you very much for spending a helpful and polite night at our Valdosta Holiday Inn Express! It was a pleasure to be of service, and we ask you to stop by again anytime. Cordially -- Ty O'Steen

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from General Manager on 9 Nov 2023
Jason -- What a joy it is to know you had a good stay at our Holiday Inn Express! It was a pleasure to serve you while you were in Valdosta, and we hope to see you again soon. Hospitably -- Ty O'Steen

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outback was walkable plus other ones
Stayed 1 night in Nov 2023
Response from General Manager on 5 Nov 2023
Thomas -- Our team was delighted to serve you, and we ask you to spend another night at our Holiday Inn Express every time you head our direction! Best regards -- Ty O'Steen

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 1 night in Nov 2023
Response from General Manager on 4 Nov 2023
Steve -- Many thanks for spending a clean and comfortable night with us while you were in Valdosta! Please let us serve you again soon at our Holiday Inn Express. All the best -- Ty O'Steen

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
mu great grandaughter got bites all around her face> Didn.t have them when she went to bed
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
We were happy to host you and we thank you for staying with us, but I am sorry to hear what happened to your great granddaughter. I will inspect your room to ensure there was nothing that caused that at our hotel, and I hope you will let us serve you again. Sincerely -- Ty O'Steen