Sauna, hot tub, steam room, body treatments, hot stone massages

Reviews of Hotel Hemizeus & Iremia Spa

3 out of 5
Hotel Hemizeus & Iremia Spa
Untere Tuftra 11, Zermatt, VS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 157 reviews" "
Rating 8 - Good. 41 out of 157 reviews" "
Rating 6 - Okay. 8 out of 157 reviews" "
Rating 4 - Poor. 1 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hana

Travelled with partner
Liked: Amenities
Everything was amazing!! Very enjoyable, super friendly staff, great food
Stayed 5 nights in Jan 2024
Response from P. und R. Palazzo on 4 Feb 2024
So nice to hear that you enjoyed our service, thank you for the great review. We would be happy to welcome you again soon. Best regards from Zermatt

10/10 Excellent

Cameron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 5 nights in Dec 2023
Response from P. und R. Palazzo on 4 Feb 2024
Thank you very much! It's so great that you had a lovely stay with us. We are always mindful of our hospitality. Hopefully we can welcome you again soon. Best regards from Zermatt,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on edge of town in quiet wooded setting with full view of the Matterhorn. Friendly staff and great food.
Stayed 3 nights in Oct 2023

10/10 Excellent

yohei

Liked: Cleanliness, staff & service, property conditions & facilities
The view is very fine.
Stayed 1 night in Jul 2023

10/10 Excellent

CRAIG, ROCHESTER

Stayed 2 nights in Jul 2023

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic 7 night ski trip. A bit far from town, but excellent access to ski out/in if there is snow. Stores in town close at 7 and so does the spa, so plan accordingly. We had a fantastic apré ski every day in the patio. Breakfast was fantastic. And all of the staff are absolutely wonderful. The room is slightly small for seven nights, But the ski locker room lended some help. We cannot wait to return!!
Response from Family Palazzo & Team Hemizeus on 13 Mar 2023
Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. We have many different categories of rooms as well as apartments and therefore also different sizes. Very gladly you can send us an email for your next stay, so that we can advise you. We look forward to seeing you again soon. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Staff and room was fantastic. Just one thing to note that as we warm our food in the room, it triggers the smoke detector. Luckily we were informed and assisted at the right time where we open the windows to allow the chilly air to come in, hence no major issue. And was advised if we should need warm our food, to head to recept area a d the staff will be more than happy to assist us.
Stayed 3 nights in Dec 2022
Response from Family Palazzo & Team Hemizeus on 13 Mar 2023
Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. In winter you benefit from ski-in and out. In summer you can look out over a green alpine pasture. Hiking and biking tours right on your doorstep. Our facilities are designed with much attention to detail. A cozy warm ambience is very important to us. With a varied breakfast buffet that leaves nothing to be desired, your holiday enjoyment begins in the morning. In the evening our kitchen team will spoil you with fresh international dishes in our harmonious restaurant. We look forward to seeing you again soon. Kind regards

10/10 Excellent

Vineer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Very convenient ski lockers.
Stayed 2 nights in Feb 2023
Response from Family Palazzo & Team Hemizeus on 13 Mar 2023
We really appreciate your lovely feedback. Thank you for your visit. A cozy warm ambience is very important to us. With a varied breakfast buffet that leaves nothing to be desired, your holiday enjoyment begins in the morning. In the evening our kitchen team will spoil you with international dishes in our harmonious restaurant. We hope you can enjoy our facilities again soon. Warm greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowy getaway.
The hotel was perfect. 10 minute walk to gondola. 30 minute walk into town. Spa right outside our door. View of Matterhorn from our window. Staff friendly. Perfect for us.
Just our our door.
Stayed 4 nights in Feb 2023
Response from Family Palazzo & Team Hemizeus on 13 Mar 2023
Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. We look forward to seeing you again soon. Kind regards

10/10 Excellent

Tue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Family Palazzo & Team Hemizeus on 2 Feb 2023
Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben unser Hotel, welches im südlichen idyllischen Teil von Zermatt liegt, zu bewerten. Wir hoffen, Sie bald wieder bei uns im Hause begrüssen und verwöhnen zu dürfen. Bis dahin schicken wir herzlichste Grüsse aus dem Hemizeus & Iremia Spa

10/10 Excellent

Pinky Soetaki, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got Stella room that was very wonderful and tastefully built and decorated. View of Matterhorn was direct from the room. Lovely place
Stayed 1 night in Dec 2022
Response from Family Palazzo & Team Hemizeus on 2 Feb 2023
We would like to thank you for your visit and for the very positive feedback. The breathtaking view of the " Toblerone Mountain " also makes our hearts beat faster. As soon as you get off the train in Zermatt, your vacation begins. Our free shuttle service will bring you comfortably to the hotel/ train station. The breakfast offers a great variety of regional and homemade products. Freshly prepared egg dishes and juices are also part of our standards. We look forward to welcoming you again soon in our modern and well-kept facilities. Maybe in summer? Best regards from Zermatt

8/10 Good

Leng Chee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet since it’s away from the town. Bus is provided so it’s not an issue. The view of the Matterhorn is amazing.
Response from Family Palazzo & Team Hemizeus on 2 Feb 2023
Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. In winter you benefit from ski-in and out. In summer you can look out over a green alpine pasture. Experience and enjoy hiking and biking tours right on your doorstep. We look forward to seeing you again soon. Kind regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Lovely place to stay but be warned it involves a bit of a walk up hill back - probably asking too much of young kids and tough on skiers.
Stayed 6 nights in Dec 2022
Response from Family Palazzo & Team Hemizeus on 2 Feb 2023
Dear James, Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. In winter you benefit from ski-in and out. In summer you can look out over a green alpine pasture. Experience and enjoy hiking and biking tours right on your doorstep. We would be pleased about another visit. Have you already seen Zermatt in summer? Best regards

10/10 Excellent

Yunior, USAF Academy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Great view, great staff, great room and lots to do in the local area. I highly recommend this place to anybody that’s traveling with family members, small kids.
Stayed 2 nights in Aug 2022

10/10 Excellent

T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Family Palazzo & Team Hemizeus on 24 Aug 2022
Dear Guest, Thank you very much for your visit and your review. We are glad that you enjoyed your stay. We would be pleased about another visit. Have you already seen Zermatt in winter? Best regards

10/10 Excellent

Steve, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place a jewel, close enough to walk to the train station and center city. The grounds are amazing, spacious and relaxing with a clear view of the Matterhorn. I did not try the spa, but other patrons had great things to say. The best part of the stay was the staff! They are the friendliest in Europe, no exaggeration. Three ladies were key standouts (from Spain, Germany and New York)! The breakfast was good and the cocktails from the bar even better. Just remember that if you plan to have dinner there, they really want you to make a reservation, and the food is good. We booked a room for 3, and the pullout bed turned into a bunk bed. The room was a very comfortable size for a basic room at the hotel. We will go back! This is my first ever review, and this hotel deserves it!!!
Stayed 2 nights in Aug 2022
Response from Family Palazzo & Team Hemizeus on 24 Aug 2022
Dear Steve,We really appreciate your lovely feedback. We are glad that you enjoyed your stay. The Hemizeus Hotel has been owned by the Palazzo family for over 40 years. We are always attentive to hospitality. Friendliness from the whole team and the Palazzo family as your host ensure a sense of well-being in Hemizeus. Hopefully see you in the near future - in winter wonderland, Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a qite distance from the center train station but in exchange located in a very peaceful area and facilities are very nice to relax.
Stayed 2 nights in Aug 2022
Response from Family Palazzo & Team Hemizeus on 24 Aug 2022
Dear Guest, We really appreciate your lovely feedback. We are glad that you enjoyed your stay. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life.We hope to welcome you again soon.Warm regards

10/10 Excellent

Mohamed

Stayed 2 nights in Aug 2022
Response from Family Palazzo & Team Hemizeus on 11 Aug 2022
Lieber Mohamed, Vielen Dank für Ihren Besuch sowie für die Bewertung. Es freut uns, dass Sie Ihren Aufenthalt in vollen Zügen genossen haben. Über ein baldiges Wiedersehen, freuen wir uns. Sonnige Grüsse aus Zermatt.

8/10 Good

Tansal

Stayed 6 nights in Feb 2022
Response from Family Palazzo & Team Hemizeus on 30 Mar 2022
Lieber Tansal, Es freut uns, dass Sie Ihren Aufenthalt in unserem renovierten Hotel Hemizeus & Iremia Spa genossen haben. Über einen weiteren Besuch von Ihnen, freuen wir uns. Sonnige Grüsse

10/10 Excellent

Kirill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel and friendly staff!
Perfect stay. Everything was excellent - our top floor 2 bedroom apartment had a view of Matterhorn, comfortable sitting room with great TV, sauna, jacuzzi and ski storage downstairs in the same building, restaurant with excellent food and very friendly staff! Great for everyone: families, friends, couples. They drive you straight from the station to the hotel and back which is very convenient. There is also a direct ski route from the hotel to the ski lift and back. I would highly recommend!
Stayed 5 nights in Feb 2022
Response from Family Palazzo & Team Hemizeus on 30 Mar 2022
Dear Kirill, We really appreciate your lovely feedback. We are glad that you enjoyed your stay. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. In winter you benefit from ski-in and out. In summer you can look out over a green alpine pasture. Experience and enjoy hiking and biking tours right on your doorstep. We are glad that you liked the renovated apartment. This spring we will renovate the last rooms. Our facilities are designed with much attention to detail. A cozy warm ambience is very important to us. With a varied breakfast buffet that leaves nothing to be desired, your holiday enjoyment begins in the morning. In the evening our kitchen team will spoil you with international dishes in our harmonious restaurant. We hope you can enjoy our facilities again soon. Warm greetings

10/10 Excellent

Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Familie Palazzo & Team Hemizeus on 5 Nov 2021
Vielen Dank für Ihr Feedback. Wir haben uns gefreut, Sie als unsere Gäste zu haben und hoffen, Sie bald wieder begrüssen zu dürfen. Winterliche Grüsse aus Zermatt

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel and spa
Winklematten location is wonderful for views of the Matterhorn, if not a bit away from the Bahnhof. Excellent shuttle service, though. Half board is a good deal and meals are excellent. We were there in fall (hiking and mountain biking) and hope to return to ski.
Stayed 5 nights in Oct 2021
Response from Family Palazzo & Team Hemizeus on 27 Oct 2021
Thank you for your visit to our charming hotel. We're very pleased that you enjoyed your stay. :) The Hemizeus Hotel has been owned by the Palazzo family for over 40 years. We are always attentive to hospitality. Friendliness from the whole team and the Palazzo family as your host ensure a sense of well-being in Hemizeus. We appreciate your recommendation very much. We look forward to seeing you again soon. Kind regards

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Familie Palazzo & Team Hemizeus on 18 Apr 2021
Sehr geehrter Herr Vincent Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Über Ihren Besuch haben wir uns gefreut. Wir hoffen, Sie bald wieder in unserem charmanten Hotel begrüssen und verwöhnen zu dürfen. Vielleicht bereits im Sommer? Herzliche Grüsse aus dem Hemizeus & Iremia Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, well located stay
The place was really nice with great facilities. Breakfast - excellent, Rooms/Bed - excellent. Spa area, very nice, jacuzzi was a little broken but still worked nicely. Location was just out of town which was perfect for us, but maybe if people want to be in town is annoying. But not a long walk, 15 min to train station in center. Definitely recommend the place.
Stayed 2 nights in Jul 2020
Response from Alessia on 7 Aug 2020
Thank you for taking time to review your stay. We are glad that you enjoyed the location, which we appreciate very much. The bus also runs almost every 15 minutes to the village centre. On arrival and departure, guests can take advantage of our free shuttle. The incredible view of the Matterhorn is also much appreciated by all our guests. We can assure that our Jacuzzi is in top condition as well as the rest of the very modern large wellness oasis. We hope to welcome you soon again in our beautiful facility.

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of Matterhorn. Excellent service!
Excellent hotel and spa. Staff was very attentive. Easy to ski to the Matterhorn Express gondola. Walkable to town but far enough away to be quiet. Would recommended to family and friends.
Stayed 4 nights in Feb 2020
Response from Patricia und Ruggero Palazzo on 23 Feb 2020
Many thanks for your evaluation. We are pleased that you liked the quiet location with a beautiful view of the Matterhorn from Hotel Hemizeus. We would be very happy to welcome your friends and family. We also have a renovated luxury apartment for 9 people for rent from July 20, maybe this would be something for a family trip? We hope to see you again soon. Until then we wish all the best, Ruggero and Patricia with children and our fantastic team.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. Room was like a small apartment with kitchen and living room. Motel had pick up and drop off service from train station which was needed as it is a bit out of the town.
Stayed 1 night in Jan 2020
Response from Patricia Palazzo on 28 Jan 2020
Thanks for your rating. We are very pleased that you enjoyed your stay in the quiet and beautiful landscape of Zermatt with a direct view of the Matterhorn, situated Hemizeus. We would like to count you again soon among our valued guests. A good start at home. Kind regards, Fam. Palazzo and Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay and a brilliant time!
My family and I had the most amazing time in the Hotel Hemizeus. From the friendly and welcoming staff who picked us up at the station and brought us to the hotel (and dropped us off on the way back too), to the absolutely pristine room in which we stayed, to the amazing views of the Matterhorn and the general snowy paradise of Zermatt, everything was perfect for our stay. The Hemizeus also has the most beautiful spa and whirlpool which is perfect for relaxing in after a hard day playing in the snow. The hotel is also perfectly located for hikes up to Furi and is also very close both to the ebus stop (Wichje) and to the Matterhorn Glacier Paradise. We had an unforgettable stay and would definitely like to return some day!
Stayed 2 nights in Dec 2019
Response from Hotel Hemizeus on 15 Dec 2019
Dear Guests, it is always so touching and encouraging to receive kind words like this. Family Palazzo and the whole staff would like to thank you very much for staying with us and wish to see you again soon. Wishing you a Merry Christmas and Happy New Year

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional and very friendly
Exceptional Hotel Loved it
Stayed 1 night in Jul 2019
Response from Palazzo Patricia on 6 Aug 2019
Good day from Zermatt! Thank you very much for your review. We are very pleased that you enjoyed your stay with us and hope that you will soon take Advantage of our hospitiality again. See you at the Hemizeus. Best regards, Fam. Palazzo and our excellent team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little too far from the Railway Station and shopping area but the transport service provided by the hotel was a some help. The apartment I stayed was excellent.
Stayed 1 night in Jul 2019
Response from Patricia Palazzo on 6 Aug 2019
Thank you very much for your feedback. The transport on arrival and departure from Zermatt railway station to the hotel is generally popular with our guests. Also the local bus or the rental of e-bikes is a great thing for you to get around in Zermatt. The renovated apartments are ideal accommodation for families and friends. We would be happy to welcome you again. Hopefully see you soon. Best regards, Fam. Palazzo with our excellent team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view of the Matterhorn from our bed in the Stella suite.
Stayed 1 night in Mar 2019
Response from Sibylle & Family Palazzo on 27 Mar 2019
Good day from all of us! Thanks a lot for your nice review! We are very happy to hear that you could enjoy your stay to the fullest and that you discovered our hidden secret of Hemizeus: The Chalet Stella with your private terrace and the spledid view. We hope to host you again (maybe summer?) with us and thank you for having you here. Warm regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely reachable while skiing down to Zermatt (some sign on the slope would make it easier). The embedded spa and restaurant are great for a relaxing evening after a full day skiing.
Stayed 1 night in Feb 2019
Response from Sibylle & Family Palazzo on 27 Mar 2019
Good day from all of us thank you for your valuable feedback. We are happy that you enjoyed a lot with us. We put some ski-out signs around the house to reach the slopes :-). Looking forward to see you next year or even in beautiful summer, warm regards!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and spa in Zermatt
I have been to this hotel 5 years in a row and each year the experience is as great as the first! Awesome views, overly nice staff and ownership, great food, spa is absolutely amazing. Only place I would stay in Zermatt
Stayed 3 nights in Nov 2018
Response from Patricia Palazzo on 13 Nov 2018
Dear Michael, thank you very much for your very nice evaluation. We are very happy to have you with us every year and are looking forward to your next stay with us. Best regards from Zermatt, Patricia with family and team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities and staff were lovely. The location really is ski-in/ski-out and a short walk from the local bus stop. The spa was well appointed and the hotel staff were very welcoming to children.
Response from Sibylle Front Office on 16 Apr 2018
Hi Michael and Family and good day from our lovely place Thank you very much for your feedback. We are very happy that you appreciated the ski-in and ski out from our place. It is very convenient to reach the nearby gondola to the Matterhorn Glacier Paradise. Also it is a pleasure that you liked our newly renovated Spa Oasis :). Hopefully to see you and your family in the near future. Take care, Sibylle & Family Palazzo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for skiing in Zermatt
Very convenient location. The hotel was really accommodating for a change too.
Response from Sibylle Front Office on 16 Apr 2018
Good evening from all of us Thank you for your feedback about our hotel :-). We are happy to hear that you liked our location which is calm and spacious and you enjoyed your time out. Hopefully to welcome you in the future - also summer is nice up here, warm regards Sibylle & Family Palazzo

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place closest to the slopes.
Awesome spa area open to guests with a great included breakfast with a Matterhorn view
Response from Sibylle Front Office on 16 Apr 2018
Good day Patrick from our sunny place thank you very much for your feedback given. It is a pleasure to hear that you enjoyed your stay with us. Our spacious Spa area with saunas, steambath, relaxing room and Jacuzzi is a really reposing area and we appreciate that you could benefit to the fullest. We also try to make our generous breakfast buffet better and better with local products and for instance with our self-smoked salmon or the cheese from just the hill next to us. Hopefully to see you in summer when the light of the sun to the Matterhorn will be different and stunning at the same time. Best regards from all of us Sibylle & Family Palazzo

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cosy!
Clean and cosy, further away from the busy township so quite private too! Friendly staff and comfortable cottages.
Stayed 2 nights in Dec 2017
Response from Palazzo on 9 Jan 2018
Hello from the white Zermatt! Thank you very much for your rating. We are very happy that you enjoed your stay with us! We hope to can welcome you soon and wish you in the meantime all the best, Fam. Palazzo Hotel Hemizeus

10/10 Excellent

great ski hotel, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - close to skiing
Close to skiing (ski in) but a bit of a walk to the lifts and town. Excellent shuttle service and if you don't might some short walks - this is the place to stay

10/10 Excellent

NT, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Ski in Ski out
Excellent place to stay in Zermatt. Comfortable room and we had a great view of the Matterhorn. Good breakfast. Able to ski essentially to the gondola in the morning and to the hotel door in the afternoon. The pay off is a 10-15 min walk into town but we found that to be a nice walk (I'd rather do my walking in shoes and not ski boots). Staff were friendly, helpful and very nice.

10/10 Excellent

jehan, khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay
Went there with my wife for our honemoon..superb view of matterhorn from room. ..excellent stafff...very nice spa...cant complain of anything...at peaceful nice part of zermatt..

10/10 Excellent

Jessica, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy
Hotel was in a very scenic area that was walkable from the main part of town. The hotel shuttle was nice to have when we arrived from the train station - very easy and quick. The breakfast was plentiful and delicious with a beautiful view of the Matterhorn. Would definitely stay there again.
Response from Hemizeus on 15 Oct 2015
Thank you very much for your feedback. We would be happy to welcome you back in Zermatt. Fam. Palazzo Ruggero and Patricia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in Zermatt.
Charming place to stay in beautiful Zermatt. Room as comfortable, clean and well equipped. Staff were helpful and friendly. Breakfast buffet was fabulous.

8/10 Good

Melissa, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay again!
My stay at the Hotel Hemizeus was very enjoyable. The hotel was clean and the staff were very helpful. The walk to the Matterhorn glacier express lift is approximately 10 minutes which is great. Excellent view of the Matterhorn from outside the hotel. Of note- the hotel does offer a taxi service from the train station- 5 chf per person one way. Otherwise, the ride will be about 27 chf one way.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Christmas
My visit to Zermatt was for a white christmas, this was experience. The Zemizeus Hotel was most enjoyable, friendly and very efficient. I had a wonderful few days in Zermatt, very memorable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning view of matterhorn
overall enjoyed our stay at Hotel Hemizeus & would recommend to friends. To sum up: Pros: service was great; good breakfast; stunning view of Matterhorn (especially early morning); great spa/sauna; Cons: Location is a bit far from the village; bed wasn’t comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with incredible views
At first, the location seems too far from the services (15 minute walk/10 minute bus ride). This soon became its main advantage. You are away from the annoying touristy area but this gives you a chance to explore the local restaurants. And the view of the Matterhorn cannot be beat. The hotel staff was exceptionally knowledgeable and very willing to help you arrange your activities. They helped up pick 3 exceptional hikes that made our visit.

10/10 Excellent

Cathy, Santa Cruz, CA. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-the-Top Excellence!
A truly outstanding family running a truly outstanding hotel / lodge. The view of the Matterhorn reminded us of where we were, otherwise it felt just like home with all of the bending-over-backwards hospitality. They know what customer service with a smile and no questions asked is all about! The food is most excellent with fixed menu and a la carte options too. No Bait 'n switch here! We would highly recommend staying here. Our 5 day visit was most amazing and the spring skiing excellent. The assistance with transportation and train scheduling was most appreciated and not commonly found by us in other places. Thank You So Much! Ciao.

10/10 Excellent

charlotte, glasgow scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fabulous holiday recharging at Hemizeus !
We are only a few hours home after a week at the wonderful Hemizeus. My husband and I would thoroughly recommend this hotel to everyone. The room fully equipped with a kitchen, table and chairs. The complimentary breakfast is fabulous value. This is our 2nd stay this year alone. We came in August for a few days and fell in love with all that Zermatt and Hemizeus had to offer. We returned for almost a week this time , knee deep soft snow. We have enjoyed our holiday so much we have returned today and rebooked for September! Thank you to Hemizeus (including the fab dogs too! Especially Glen) who made our holiday a great experience and memory laden. Colin and I look forward to seeing you in the early Autumn.

10/10 Excellent

Jack, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star experience in three star hotel
We enjoyed our stay in Hemizeus hotel very much. Although located on the south edge of the town, it only takes about 20 minutes to walk from the hotel to the downtown. The bus stop is 2-3 minutes walking from the hotel. It is a very quiet and beautiful place.