I hate leaving bad reviews; travelling here from the US was a long and exhausting process. I arrived at 07:30, way ahead of check in, and didn't expect a room, but maybe a place where I could sit and have coffee. Gentlemen at the desk said coffee was part of breakfast buffet, that I needed to wait until I was checked in for the next day. Really? I couldn't have coffee even though I was booked here two nights? Wow. I got checked in at 1, which was fine, but the room was uncomfortably warm. I found the thermostat and turned the heat to cool. Tried to nap (up all night traveling here), but it was too warm. And, I heard people talking like they were in my room. They were in an adjacent room - talking in normal voices - no sound barrier at all! I turn the air to the coldest setting and left, returned a couple of hours later and the room was hot. I called the front desk and was told no air conditioning and to open a window. Loud construction and traffic - and the neighbors talking = no sleep again.