Outdoor pool

Reviews of Americas Best Value Inn Shelbyville

2.5 out of 5
Americas Best Value Inn Shelbyville
317 N Cannon Blvd, Shelbyville, TN

Reviews

4.8
Rating 10 - Excellent. 20 out of 203 reviews" "
Rating 8 - Good. 31 out of 203 reviews" "
Rating 6 - Okay. 42 out of 203 reviews" "
Rating 4 - Poor. 37 out of 203 reviews" "
Rating 2 - Terrible. 73 out of 203 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2020

6/10 Okay

RJ, Greenwood, IN

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Was good for the price. Only concerns was mold on the shower curtains, no plug in the bath and hair (like a few) in the bath tub.
Stayed 3 nights in Feb 2020
Response from Hotel Manager on 29 Feb 2020
Dear Guest, We are glad to note that you found our hotel and the price great. but at the same time, We have noted your comment regarding cleanness and forwarded to the management We will surely work on it. please do visit us again. Sincerely, Hotel manager

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely dirty
The room room was extremely dirty there were even cigarette butts laying on the bathroom floor. The bathroom looked like it has not been cleaned in over a year. The only place that was clean was the front desk and lobby.
Stayed 1 night in Dec 2019
Response from Hotel Manager on 27 Dec 2019
Dear Guest Thanks for your valuable review. We are sorry that disappointing in the cleanliness of the room. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. We promise you will have a nice visit next time. We are certain you will visit us once again and give us a chance to serve you. We're happy to hear your comments. Sincerely Hotel Manager

6/10 Okay

Isabela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was Good Until I took a shower the water get full the tub and I think the water in the drain was coming back up while I was taking a shower it was. Disgusting
Stayed 1 night in Dec 2019
Response from Hotel Manager on 27 Dec 2019
Dear Guest Thank you for choosing our property. We are very sorry that we did not meet your expectations. Your comments are very important to us, as they will help us to improve our services and our guest experience even more. We hope that you will visit us again. Sincerely Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Hotel Manager on 11 Dec 2019
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again, Sincerely, Hotel Manager

6/10 Okay

Billy Ray

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Donnelle, Florida

Disliked: Cleanliness, amenities, property conditions & facilities
There was a water leak in our room, we called the front desk and they sent a gentleman to come look at it. When he went back and told the lady at the front desk about it, she came back and asked if it was really that bad, as if she didn't want to switch us into a different room. Rooms were barely put together in the first place...
Stayed 4 nights in Oct 2019
Response from Hotel Manager on 17 Oct 2019
Dear Guest, We’re pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that maintenance issues detracted so much from your stay with us. We’re working daily to make the hotel better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Manager on 17 Oct 2019
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Audie, Hartsville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we wanted. Just a place comfortable to stay overnight.
Stayed 1 night in Oct 2019
Response from Hotel Manager on 17 Oct 2019
Dear Guest, Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I’m very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I’m happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Hotel Manager on 11 Oct 2019
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Nikki, Spartanburg, SC

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, there were no towels or wash rags at all. When we asked for these items, we were told that we shouldn’t have had a ‘do not disturb’ sign on the door!! Upon check in mind you!!! The room was pretty dirty, bath tub was gross; we actually bought our own disinfectant to clean the bathroom. There was trash (including dip tobacco) underneath the bed, and these beds are not low to the ground. The breakfast was very sad. It consisted of small bagels, no cream cheese, (2) different types of cereal, and white bread. I did, however, like the vinyl ‘hardwood’ floors and the smart TV and the mattress was pretty comfortable. I usually don’t even make good ratings, but this place was really disappointing.
Stayed 2 nights in Oct 2019
Response from Hotel Manager on 11 Oct 2019
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looking for a nice place to stay in Shelbyville? This isn't it. If you just need a bed, toilet and shower, they have those. Eventhough we had one of the renovated rooms with nice, new furniture, the fit and finish of the room was terrible. Killed a big roach in the sink the first morning, and then found a large slug on the bathroom wall that night! A slug! Room was poorly ventilated and mold in the bathroom demonstrated that. I have stayed here a number of times in the past because of the location and relatively inexpensive rates, but not again. I wasn't expecting much, and that is what I got. Management needs to put more effort into keeping this motel alive, and not a dive.
Stayed 3 nights in Sep 2019
Response from Hotel Manager on 25 Sep 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. We strive to provide a superior guest experience, and it did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff was hatefull very mean lied to us house keeper well knock on your door even if you have a do not desturb
Stayed 5 nights in Sep 2019

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Manager on 28 Aug 2019
Dear Guest, Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Old. They did the best they could but rooms were in pretty rough shape
Stayed 1 night in Aug 2019
Response from Hotel Manager on 28 Aug 2019
Dear Guest, We thank you and appreciate you for the stay and the feedback, both positive as well as negative. It really helps to understand where we lacked and need to improve. The comments about the issues mentioned in the review will be seriously considered for improvement and you can find it during your next visit. It is our privilege to have guests like you who really help us to become the best choice. Looking forward to welcoming you again, Sincerely, Hotel Manager

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The remodeled rooms are reserved for their “SPECIAL “ guests. African Americans are placed in the middle hallway in the mildewed, bug infested run down rooms according to the guest. See photos.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Let’s spruce up!
The people at front desk were very nice. Condition of room was poor. Some lamps had no light bulbs, no Kleenex in container and towels and wash cloths although laundered had spots on them. Pet fee was fair but there were no areas outside that were mowed on which the pets could relieve themselves. A non-smoking room had been requested but obviously had previously been a smoking room. This motel needs much work to make it a pleasant place in which to stay.
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 26 Aug 2019
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are sorry that we could not completely satisfy you. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We have also seriously taken note of your suggestions regarding upgrade and will take adequate steps to update hotel and ensure that your next stay at our hotel will be a memorable experience. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve have never experienced such rude service, and horrible room conditions. Never again!
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 23 Aug 2019
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you want a hot shower and a decent bed this place may get you by. No soap, shampoo ,a little to spartanish for me. This place need a makeover to say the least.
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 13 Aug 2019
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager

2/10 Terrible

Jackie, Boston

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has roaches and is filthy. Nothing else needs to be said.
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 13 Aug 2019
Dear Guest, Thanks for your comments. I’m sorry you didn’t find the experience you were expecting with us. We take real pride in providing the best experience in the area and regret any ways in which we let you down. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We're also sorry that you found roaches in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms roach free. I hope you will give us another chance to satisfy you the next time you’re in the area. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Loved the remodel. Not fond of the vinyl flooring. Loved the room overall
Stayed 2 nights in Jul 2019
Response from Hotel Manager on 13 Aug 2019
Dear Guest, Thanks for your stay at our hotel. We thank you that you liked the renovation of our hotel and also accept your appreciation for it. Our goal is an excellent experience for every guest, and I’m pleased you were almost satisfied. However, we have noted your comment about the vinyl flooring. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
There were fruit flies all in the room, and they were dead ones or previously killed bugs but were just left on the wall.
Stayed 1 night in Jul 2019
Response from Hotel Manager on 2 Aug 2019
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We apologize for the bugs. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will reconsider us again. Sincerely, Hotel Manager

6/10 Okay

Sandra

Liked: Staff & service, room comfort
Concerned
My sister & myself were attending and helping with a family wedding. Door lock with card worked, but door inside security lock did not work at all. Door did not fit properly and inside lock didn't latch into the Lock hole in the door frame. This is a safety issue which should be addressed. Floor had dead bugs lying around next to the walls.
Stayed 3 nights in Jul 2019
Response from Hotel Manager on 31 Jul 2019
Dear Guest, We’re pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that maintenance issues detracted so much from your stay with us. We’re working daily to make the hotel better. Everything we do is aimed at improving the guest experience, and we obviously let you down in many ways. We are sorry for the bugs. We have a vigorous pest control program and can assure you that there are no bugs in our rooms. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean had leeks. The staff was nowhere to be found
Stayed 1 night in Jul 2019
Response from Hotel Manager on 31 Jul 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. We strive to provide a superior guest experience, and it did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!
Many people live there full time and stay up all hours of the night, drinking, smoking and playing music. I thought the Manager was rude and the continental breakfast is cereal and no coffee the first day. The second day there were waffles and a little more coffee. I don’t recommend this place.
Stayed 2 nights in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Guest, Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and nasty. Could of been worse but could of been alot better too
Stayed 1 night in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Average stay
Room was as expected, however more effort could have been made to make breakfast more to what would be expected at a hotel.
Stayed 2 nights in Jul 2019
Response from Hotel Manager on 9 Jul 2019
Dear Guest, Thank you for your recent stay at our hotel. We are glad you had an overall good stay with us and appreciate your feedback about the areas where it did not go as well as you would have liked, specifically regarding the breakfast. The comments about the issues related to breakfast will be considered for improvement and you can find it during your next visit. It is our privilege to have guests like you who really help us to become the best choice. Looking forward to welcoming you again, Sincerely, Hotel Manager

2/10 Terrible

Caroline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible. The lobby has a musty smell. We waited for ten minutes, then had to use a phone on the counter to call the clerk. The room was just as bad. There was a roach in the bathroom and we only had a half of a roll of toilet paper and one towel each. We had about six channels on the tv. Will never stay here again!
Stayed 1 night in Jul 2019
Response from Hotel Manager on 6 Jul 2019
Dear Guest, Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST TERRIBLE - STAY AWAY
Dirty rooms, terrible staff, insects, mold, and dirty linens. I reserved this room for my children 20 and 18 who were going on their first road trip. They picked this place because it was so affordable. They wish they had picked sacrificed a few extra dollars and stayed somewhere else. I made the reservations a few months in advance, at that time I called and spoke with the owner to pre-arrange for my under 21 children to be allowed to check in. I was assured by the owner that they would allow them to check-in without a problem. I called again 4 weeks before the travel date, spoke with the owner again and again he assured me that there would not be a problem with the age of the guests as long as they were over 18 and had valid ID. When they arrived the front desk was vacant, they waited then they called the phone number and no one answered. Finally, over 20 minutes later someone came in to check them in. Photo attached shows unoccupied desk. Of course, they were told that they could not check in because they were under 21. My children called me, I spoke with the clerk and explained my 2 phone calls with the owner, but still they were denied. Thankfully, I was able to contact the wonderful Hotels.com customer service who called the hotel clerk and facilitated the hotel honoring the reservation. Unfortunately, once they inspected their room, they wish they had saved their $75/night and just slept in their SUV.
Stayed 4 nights in Jun 2019
Response from Hotel Manager on 20 Jun 2019
Dear Guest, Reviews like this are always profoundly disturbing for us to read. We're actually aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management. We sincerely apologize that your experience with us was disappointing. We pride ourselves on offering exceptional service to our guests and hope to have the opportunity to rectify the situation in the future. With this information, I can investigate the cons you mentioned in your review and ensure it won’t happen again. Best regards, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jun 2019
Response from Hotel Manager on 20 Jun 2019
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Keriq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Hotel Manager on 19 Jun 2019
Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infested
This building should be condemned. Our room was infested with sewer flies, indicative of poor ventilation and potential carbon monoxide. There were chunks of hair on the bathroom counter, dead beetles in the bathroom, the tub was filthy, stains on the walls. There was also a live tick on the wall near the bed.
Stayed 1 night in Jun 2019
Response from Hotel Manager on 18 Jun 2019
Dear Guest, Thanks for your opinions. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before, and a lot has changed in the short time since your stay. I hope you will visit again very soon and see how we’re getting better every day. You’ll be surprised by all the positive changes. Sincerely, Hotel Manager

2/10 Terrible

Duwayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!!
Very dirty, very disgusting hands down the worse hotel I’ve ever stayed in I’ve ever seen!! cockroach climbing across the tv remote... the bathroom looked like a horror seen out of the Texas chain saw massacre and the attitude from the Indian at the front desk.... came in late at night tired of driving didn’t notice the dirtiness till early morning when we got up...
Stayed 1 night in Jun 2019
Response from Hotel Manager on 18 Jun 2019
Dear Guest, I’m sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Hotel Manager on 5 Jun 2019
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Francis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2019
Response from Hotel Manager on 30 May 2019
Dear Guest, Thanks for your quick and short visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

2/10 Terrible

MICHAEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Manager on 27 May 2019
Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like bc they were able to let my pets stay with low fees .
Stayed 1 night in May 2019
Response from Hotel Manager on 22 May 2019
Dear Guest, Thank you so much for your kind words about our Americas Best Value Inn Shelbyville. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019
Response from Hotel Manager on 3 May 2019
Dear Guest, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
The rooms were low quality. The breakfast was a piece of bread, frozen waffle and watered down coffee, but on the other hand the drug traffic was high. Why would travelocity list this on thier site. No even close to the description
Stayed 1 night in Apr 2019
Response from Hotel Manager on 4 May 2019
Dear Guest, Thanks for your stay at our hotel. We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about all the issues, which made your stay undesirable. It is clear that we have let you down, and for that, we apologize. This is not an indication of how we normally do business, and I’m concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take the required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

6/10 Okay

Brandy

Stayed 5 nights in Apr 2019
Response from Hotel Manager on 11 Apr 2019
Dear Guest, Thanks for the comment. If you have any inconvenience caused during your stay, we regret that. Hope you will visit us again and give us an opportunity to serve you. Sincerely Hotel Manager

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Hotel Manager on 4 Apr 2019
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019
Response from Hotel Manager on 30 Apr 2019
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bathroom was dirty and linen was stained. Heater did not work well, room was freezing
Stayed 1 night in Mar 2019
Response from Hotel Manager on 28 Mar 2019
Dear Guest, Thanks for choosing our hotel. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. Sincerely, Hotel Manager

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid for
The room smell like an ashtray even though it said no I'm smoking on the door. Tiles are missing in the bathroom the heater light was missing the holes in the ceiling. The wiring was loose and they had warnings on the package that the key cards came in about keeping your doors locked and not answering them.
Stayed 4 nights in Mar 2019
Response from Hotel Manager on 28 Mar 2019
Dear Guest, Thanks for your comments. I’m sorry you didn’t find the experience you were expecting with us. We take real pride in providing the best experience in the area and regret any ways in which we let you down. I hope you will give us another chance to satisfy you the next time you’re in the area. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got non smoking but still smells like smoke Guy at so rude bought rotten milk and ask him again he bought rotten milk
Stayed 1 night in Feb 2019
Response from Hotel Manager on 27 Feb 2019
Dear Guest, Thanks for the comment. We shared your report of the smell issue to the housekeeping in the hope that they can see that this does not happen to any more of our valued guests. I hope you will reconsider and stay with us again in the future. Sincerely Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We try to eat breakfast guy in office said dont take
Stayed 1 night in Feb 2019
Response from Hotel Manager on 1 Apr 2019
Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very serious and if necessary we will take immediate action. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hotel Manager on 31 Jan 2019
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2019
Response from Hotel Manager on 31 Jan 2019
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Ruby, Beech Island, Sc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean. Bathroom had no towels, hand towels or wash cloths. There was a open soap like someone had taken a shower. Walls in bathroom had mold. Floors had not been swept. To get hot water u had to run the water for 30 or more minutes. That was everyone in this hotel. We went to front office to ask for towel and was told he was putting it in. We got towels after 3pm Saturday. We came in Friday night. The staff did not speak English well so was very hard to talk to or get problems fixed. Continental breakfast was a joke, cereal, toast, bagels & some kind of waffles. We had roaches in our room. They had bait traps all over the room for roaches. Ice machine didn’t work. We had no phone or coffee maker in room. Only one lock on door worked.
Stayed 2 nights in Nov 2018