Room smelled like an ashtray when I arrived and when I told cleaning service all they did was spray air freshener. When I told the reception desk they didn't care as I was leaving a day early because of the smell. Worst stay in Townsville
Aircon and bathroom exhaust were extremely dirty.
Dust and dirt under door, in wardrobe and behind the tv.
Tv didn't work, kettle was electrically unsafe and faulty - when turned on did not turn off.
Check in was delayed and room wasn't ready by 230 - the reception did change our room on check-in so we could get in.
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best value for standard in Townsville and hope to see you again in the future.
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best value for standard in Townsville and hope to see you again in the future.
การตอบกลับจาก Madison Plaza Townsville Reception วันที่ 23 ก.พ. 2024
Hi Ian,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed our central location!Kind Regards,Madison Plaza Townsville Reception
การตอบกลับจาก Madison Plaza Townsville Reception วันที่ 1 มี.ค. 2024
Hi Joanne,Thank you for leaving your feedback we are sorry to hear your recent experience at the hotel didn't quite meet your expectations.Kind Regards,Madison Plaza Townsville Reception
Full of mould and filthy. Serious health issues associated with mould. Leaking air conditioner. Stinky damp carpet. Stinky spare blanket. Picture covered in dust. Paint peeling. Walls are so thin you can hear everything, like it's in the room with you, both inside and outside the hotel.
Janelle
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Madison Plaza Townsville Reception วันที่ 23 ก.พ. 2024
Hi Janelle,Thank you for taking the time to leave us feedback from your recent stay with us, we really appreciate it.We are really sorry to hear that your stay wasn't as you had expected. Kind Regards,Madison Plaza Townsville Reception
We have had a late check in so needed download a specific app. All good but it didn’t work as should. Green light was flashing but doors didn’t open because someone in the office didn’t activate a passcode. Security came and let us in for additional $95!!!!!
We understand old building but there is no excuse for dirty. There was a brush in the pool. The blinds were full of dust. Hair in the bathroom dead cockroaches near the elevator.
Just one good nights sleep, have stayed here many times in the past, during Covid, nice staff.
Carsten
เข้าพัก 1 คืน, ธันวาคม 2023
10/10 ดีเลิศ
Scott
9 ธ.ค. 2023
Scott
เข้าพัก 1 คืน, ธันวาคม 2023
10/10 ดีเลิศ
Nathan
9 ธ.ค. 2023
Nathan
เข้าพัก 3 คืน, พฤศจิกายน 2023
8/10 ดี
Gene
8 ธ.ค. 2023
Basic hotel in great position.
This is a basic hotel in the middle of downtown. Woolworths is next door. There is no on site parking. The room was very clean but the furnishings were old but in good condition. The room was about 15-20 m2.
Gene
เข้าพัก 1 คืน, ธันวาคม 2023
6/10 พอใช้
Deborah
8 ธ.ค. 2023
Had a 4 month old baby and a pram no one offered to help up the 2 steps into the foyer.
Deborah
เข้าพัก 1 คืน, ธันวาคม 2023
8/10 ดี
Jesser
5 ธ.ค. 2023
Good
Jesser
เข้าพัก 1 คืน, ธันวาคม 2023
2/10 แย่มาก
Sharon
เดินทางกับคู่รัก
3 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Booked room with bath 2/3 weeks ago. Got there to be told mo room so we will upgrade. We ended up with a aller.room no bath. Regular there but now thinking twoce
Sharon
เข้าพัก 1 คืน, ธันวาคม 2023
6/10 พอใช้
Vicki
1 ธ.ค. 2023
It’s pretty good, convenient to the convention centre. Friendly stuff
Vicki
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Madison Plaza Townsville Reception วันที่ 5 ธ.ค. 2023
Hi Vicki,We really appreciate your feedback and are glad that you enjoyed our central location and friendly staff.Kind Regards,Madison Plaza Townsville Reception