Property entrance

Reviews of Hotel Villa Fontaine Grand Tokyo - Shiodome

4 out of 5
Hotel Villa Fontaine Grand Tokyo - Shiodome
1-9-2 Higashi-shinbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1008 reviews" "
Rating 8 - Good. 299 out of 1008 reviews" "
Rating 6 - Okay. 88 out of 1008 reviews" "
Rating 4 - Poor. 20 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

iain

Liked: Cleanliness
Disliked: Amenities
Hard bed and hard couch. Pillows were also not great.
Stayed 5 nights in Apr 2024

8/10 Good

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Hotel convenient, close to train stations
Stayed 4 nights in Apr 2024

10/10 Excellent

Hidemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable access to many train lines (Yurikamome/Oedo/Ginza/Asakusa/JR). Easy walk to Tsukiji outer market also.
Stayed 3 nights in Apr 2024

2/10 Terrible

Zhen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day after we checked in I open the bathroom door and then I smell something very bad like somebody pooped and didn’t flush the toilet. Then I realized probably the smell came from the sewer system. I called front desk they sent a lady up to check 10 minutes later. She came in checked then she said” I didn’t smell anything. What did you smell?” I told her that I was standing outside by the door I even smell it. Then she began to turn on the sink water and tub water for about 2-3 minutes. I think she knew there is a problem from the sewer system. I’m not very happy because she could tell me where does that smell came from but not denied the fact. After flashing about two to three minutes. She said “now it’s normal no smell “ the she left. At midnight when I woke up I still can smell the bad smell came from the bathroom even the door was closed. Next morning the smell still there I don’t understand why she denies it. It seems she knew there is a problem that is why she played her trick by flashing the water for two to three minutes. I guess the sewer system having problems which is when there’s no water flashing down the smell coming up.She knew the fact but refused to change another room for us. That is why I gave you one stop if I could give zero star I will do it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Babak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Apr 2024
Dear Babak,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are delighted to hear that you had a relaxing stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Chi Wa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and nice staff
Stayed 2 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 16 Apr 2024
Dear Chi Wa,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are honored to receive your compliments about our staff and also very pleased to read them.We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Really good!
Stayed 3 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 7 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a renovated room, was good. Perfect location if taking airport limo bus. Walkable distance to Ginza. Happy hour was a good idea. Breakfast was not bad but wouldn’t pay for it. Nice n proactive staff. Will be back.
Stayed 2 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 4 Apr 2024
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you again for your compliments on our rooms, location, and services. If you have the opportunity to visit us again, please use our hotel again. Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

MASAYUKI

Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Apr 2024
この度は数あるホテルの中からホテルヴィラフォンテーヌグランド東京汐留をお選びいただき誠にありがとうございます。また、お忙しい時間の中ご宿泊に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけたご様子で大変嬉しく存じます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Easy to move anywhere through the station that is just in front.
Stayed 6 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 29 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

10/10 Excellent

Weili

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend by my friends,but do like it .
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We heard that it was introduced by your friends, and we are glad that you liked it.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nearby restaurants and shops at walking distance. The staff was friendly, the rooms were clean. The beds were a bit hard for me. Overall, I would stay here again.
Stayed 4 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 31 Mar 2024
Dear customersThank you very much for staying at Hotel Villa Fontaine Tokyo Shiodome. We would also like to thank you for taking the time out of your busy schedule to provide us with feedback about your stay.Thank you for your compliments on the hotel's location, indoor environment and service staff. Regarding the bed issue, we will continue to improve the current situation. We are very sorry for the inconvenience.We will continue to strive to be a hotel that satisfies all our guests. All our staff look forward to welcoming you again.Hotel Villa Fontaine Tokyo Shiodomemanager

10/10 Excellent

german, Newark

Stayed 5 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Phongphattharasiri

Stayed 3 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience staying here.
Stayed 7 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 12 Mar 2024
Dear Justine,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very happy to hear that you enjoyed your stay with us.We will continue to value every single comment as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Villa Fontaine Grand Tokyo Shiodomehotel manager

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and people are friendly
Stayed 6 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 12 Mar 2024
Dear Yoko ,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very grateful for your kind words of praise for our staff. Encouraged by your kind words, we will continue to strive to improve our services.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Villa Fontaine Grand Tokyo Shiodomehotel manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Mar 2024
Dear Valued GuestThank you very much for choosing Hotel Villa Fontaine Grand Tokyo-Shiodome from all the choices possible. We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Mar 2024
Dear Kelly,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.Once again thank you for your time and we hope to see you again.Hote Villa Fontaine Grand tOkyo-Shiodome, Manager

10/10 Excellent

Milagros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs.
Stayed 3 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Mar 2024
Dear MilagrosThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are pleased to hear your high evaluation of our staff's service. Your kind words are our daily encouragement.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.

8/10 Good

PUI YEE PION

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good room services and housekeeping. Though the location a bit far away from high street, connecting with Metro and training could help.
Stayed 6 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very pleased to hear your compliments about house keeping. However, we are very sorry for the inconvenience caused by the place. We will take your comments into consideration and strive to provide better service.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will do our best to provide you with satisfactory service anytime you visit us. We are looking forward to welcoming you back in the not too distant future.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Cale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa Fontaine in Shiodome is the best place I have stayed in Tokyo. Though located in the center of a business hub, the area actually adds to the charm because there are no crowds during the weekend. The Hotel places itself within a business building and fairly close to the JR station and very close to the subway. I've stayed here twice and have been surprised by how spacious the rooms are for a Tokyo hotel. All staff understand English very well and surely know other foreign languages. Of the many places I've stayed in Japan, the Villa Fontaine is at the top of my list as Hotels go.
Stayed 6 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Feb 2024
Dear CaleThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.Also,We are very grateful for your kind words of praise for our staff. Encouraged by your kind words, we will continue to strive to improve our services.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

KWONG CHUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No hot spa
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will continue to strive to improve our services and create a comfortable space without being satisfied with the status quo, and we look forward to your patronage for many years.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Yuichi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient from the subway station and Walking distance from Ginza shopping district. Dining options are limited just around the hotel however if you walk for just about 15 minutes, you are at Shinbashi area and there are so many places to choose from.
Stayed 4 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Krystel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel for easy access to the train stations. Plenty to see and explore within a walking distance. Staff was kind, and helpful. Check-In and Check-out process was quick and simple.
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We are honored to receive your compliments about our staff and also very pleased to read them.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Eun Sook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, affordable.
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Feb 2024
Dear Valued Guest,Thank you very much for your patronage. We also thank you again for taking the time to share with us your comments about your recent stay.We are very pleased to hear your high evaluation of our hotel's location. We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.We will do our best to provide you with satisfactory service anytime you visit us. We are looking forward to welcoming you back in the not too distant future.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

2/10 Terrible

Juan Torres

Stayed 1 night in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 9 Apr 2024
Thank you very much for using Hotel Villa Fontaine Grand Tokyo Shiodome.Please accept our sincere apologies for the inconvenience you may have experiencedWe appreciate your making me aware of the situation.We promise that we are taking the necessary steps not to do same mistakes in the future.Hotel Villa Fontaine Grando Tokyo Shiodome Manager

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at there. Lounge service was nice!
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 1 Mar 2024
Dear angelaThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just off the Shiodome station. No real restaurant at the hotel except for breakfast. Bar is open for 2 hours 5-7pm? And that’s it. Plenty of places close by to eat and drink. The station links you up to most places quickly and easily. Download the Suica travel card to your wallet and it will make the trains easier.
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome.We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.In addition to breakfast, it is open for lunch on weekdays. Please use it if you have the opportunity. Also, did you enjoy the happy hour service?We hope you had a pleasant stay.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 13 Feb 2024
Dear BabakThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Jan 2024
Dear STEVEN,Thank you for staying with us.And, thank you for taking the time to share your impressions of your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

SATOMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! We stayed 2 nights. All staff are very trained and they have professional skill for customer services. The location is excellent too, easy access to most of tourist attractions. Also there’s many dining options around Shimbashi are where is walkable distance.
Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 27 Jan 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.

10/10 Excellent

Fernando

Stayed 6 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer.We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Althea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is inside a bigger building, very classy, clean and quiet. Check-in was quick and simple. Rooms were on the smaller side which I expected but they were clean, cozy, and efficient. They have snack time at the lobby for a couple of hours in the late afternoon with free snacks and drinks. Train stations, convenient stores, restaurants, and Ginza shopping within a15-min walk and there’s overpasses and underground walk ways, you’re rarely crossing streets. Front desk staff were nice and super helpful. We lost an earring at a shopping store with the help of the Front Desk staff, we were able to find it!
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 18 Jan 2024
Dear Ms. AltheaThank you very much for choosing Hotel Villa Fontainebleau Grand Tokyo Shiodome from among many hotels. We would also like to thank you for taking time out of your busy schedule to share your impressions of your stay with us.We are relieved to hear that you had a relaxing stay with us.We are very pleased to hear your compliments about our staff, location and breakfast. We are very happy to hear that you enjoyed your stay at our hotel and we will continue to strive to improve our services.We will continue to strive to provide services that satisfy our guests. We sincerely look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Jan 2024
Yuri 様 この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけたご様子で安堵いたしました。また、最高とのお言葉を頂くことができ、大変光栄でございます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

Nancy, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear NancyThank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.We hope you had a relaxing stay with us this time.If there is anything that you noticed, please do not hesitate to contact us.We will continue to make efforts to improve our services in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Convenience location and staff services were outstanding
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear Valued Guest,Thank you for staying at the Hotel Villa Fontaine Grand Tokyo Shiodome. We appreciate your feedback. We are glad to hear you liked our hotel. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Famouri

Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 9 Jan 2024
Dear FamouriThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stayWe will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manage

8/10 Good

Tsz Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It meets the basic requirements for a 3.5-star hotel. The location is in a high-end hotel district. There is a subway location underneath the building but the station is not a busy one and doesn’t connect you to the main tourist attractions/county/ward directly unlike the nearby Shimbashi station is, so do expect a 10-minute walk to the nearby subway/train station. The booking on Expedia is a little confusing. The picture of the room shows a window view facing the train tracks but turned out it’s not guaranteed. I called the front desk and they were willing to change the room for me, which is super helpful. They provide free drinks and wines from 5-7pm, which is cool, wish they extended the hours a bit longer though. Unlike some other 3-star hotels I’ve been to, this one doesn’t give you towels or clothes to change if you place the “do not disturb” tag out on your door. So the biggest negative I had was rooms with windows facing inside the building as opposed to the train tracks. They should specify this clearly on the listings.
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 8 Feb 2024
Dear Tsz Yan,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your valuable feedback about us.We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.We will continue to strive for the satisfaction of all our guests.Once again thank you for your time and we hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome,Manager

8/10 Good

Scott

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
nice hotel, convenient good price
Would recommend Villla Fontaine Shiodome for location, very helpful staff good hotel room clean rooms. Only downside need to take more care in cleaning hallways and elevators (public areas) otherwise great hotel
Stayed 10 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear Scott Thank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.We are delighted to hear that you were satisfied with our location and the service provided by our staff.We would also like to apologise for any discomfort you may have experienced regarding the cleaning of the common areas. We take the issue seriously and will work to prevent a recurrence.Thank you for your valuable feedback.We sincerely look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Matthew

Stayed 6 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Jan 2024
Dear Mr./Ms. Mattew,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome and for taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us.We are very honored to receive your positive feedback.Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.Best regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for connecting on
Stayed 5 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Thank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.Thank you very much for the high evaluation of your stay with us.Our hotel is located in the heart of Tokyo and is directly connected to the Shiodome subway station, making it very accessible.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful neighbourhood. Convenient and clean!
Stayed 5 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear Dana Thank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.Thank you very much for the high evaluation of your stay with us.Our hotel is located in a quiet area in the city center and there is a convenience store nearby, so we are sure you will have a comfortable stay.We will continue to strive to provide you with the best service in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 14 Jan 2024
Dear JohnThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are pleased to hear that you were generally satisfied with your stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Loved the bathroom--so spacious and updated. Great to have a convenience store downstairs. Pretty convenient location near train station.
Stayed 2 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 31 Dec 2023
Dear the guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in an high-end office building complex with at least three subway stations underground and nearby. My room is spacious. I especially like the huge day bed by the window. The room is quiet and impeccable. There are vending machines available at each level and washing machines/dryers at every other level. There is a garden with a tea house in a pond within 5-minutes’ walk at the back of the hotel. The office building next to it offers a lot of delicious and inexpensive lunch options.
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 30 Dec 2023
Dear Jing,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

8/10 Good

Scott

Liked: Staff & service, room comfort
the hotel room was nice, the cleaning of the rooms was very good however I dont think the hallways and elevators are cleaned very often. In the hallway we noticed a wrapper by the elevator floor and for over a week it was still there!! also one morning went down for breakfast and there was a piece of chicken on the floor of the elevator we were out all day and when we came back in the evening the piece of chicken was still there! nice to have complementary happy hour each night only visited twice but both times no glasses to be found empty bottles and had to go to front desk to ask
Stayed 14 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 27 Dec 2023
Dear ScottThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We are very pleased to receive your high evaluation of our guest rooms, but we sincerely apologize for any discomfort you may have experienced with the cleanliness of the hallways or the happy hour. We will take your valuable feedback into consideration and strive to make your stay with us even more pleasant.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 23 Dec 2023
Dear ConnieThank you for visiting Hotel Villa Fontaine Grand Tokyo Shiodome.We are relieved to hear that you had a comfortable stay. we will continue to strive to improve our services.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 23 Dec 2023
Dear JustineThank you for visiting Hotel Villa Fontaine Grand Tokyo Shiodome.We are relieved to hear that you had a comfortable stay. we will continue to strive to improve our services.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager