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Reviews of Hotel Monterey Ginza

3.5 out of 5
Hotel Monterey Ginza
2-10-2 Ginza, Chuo-Ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 357 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was in good walking distance to various restaurants, subway and shopping. The hotel room was pretty small for 2 adults and a child but this is in Ginza so it is probably normal. The front desk staff was very helpful and spoke English pretty well. Yamato delivery was across the street so it was very convenient to ship luggage from the hotel.
Stayed 3 nights in Mar 2024
Response from nori on 24 Mar 2024
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

8/10 Good

Philip, Kyoto

Liked: Cleanliness, staff & service
I enjoyed my stay in this lively area very much.
Stayed 2 nights in Feb 2024
Response from nori on 8 Mar 2024
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Fah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorate in a vintage style. Friendly staff, near shopping malls, breakfast is also very good.
Response from フロント on 24 Feb 2024
Thank you very much for your stay in hotel monterey. We are looking forward to welcoming you again.

10/10 Excellent

Hitomi Ishikawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In spite of the location that is sitting in the center of Ginza, it was very quiet and they put me at the end of the hall which I requested. Room was clean and had all the necessities I needed. Complimentary water bottle was nice. One thing that I was surprised they didn’t have was USB ports. Had to have a block to plug in. The mirable shower was very nice. The staffs were very friendly!
Response from フロント on 24 Feb 2024
Thank you very much for your stay in hotel monterey. We really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location and transportations.
Stayed 1 night in Jan 2024
Response from フロント on 24 Feb 2024
Thank you very much for your stay in hotel monterey. We really appreciate that gave us a good score. We are looking forward to welcoming you again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from nori on 8 Mar 2024
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Bumjong, Tustin

Travelled with family
Liked: Amenities
Stayed 8 nights in Dec 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. The hotel offers great value - affordable at a great location. Amenities were of good quality as well. Bed and pillow were hard and difficult to sleep on comfortably.
Stayed 5 nights in Dec 2023

10/10 Excellent

Nobuyo k

Stayed 3 nights in Dec 2023

10/10 Excellent

Pilar

Liked: Amenities
We loved it! Great attention to detail
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A western-classic hotel in the heart of Ginza
It was just a one-night stay at Ginza for us, but we wished we had stayed longer. The hotel is well-equipped, roomy, quiet, and comfortable. The shower was robust, trustworthy and leak-free. Though the check-in area is not particulary roomy, it does have a separate and classic sitting area nearby. The location is wonderful, just a 10-minutes' walk from Tokyo Station, and convenient to other major attractions in Ginza. We loved it!
Stayed 1 night in Nov 2023

4/10 Poor

Nicola

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very small and old room
Stayed 1 night in Nov 2023
Response from Front desk on 2 Dec 2023
Your feedback will certainly be shared with the team.Once again, thank you your stay at Hotel Monterey La Soeur Ginza.

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent, staff is very friendly and polite. Breakfast is very good. Room is very small and poorly equipped by furniture. Bed is uncomfortable. There is no safe inside the room.
Stayed 3 nights in Nov 2023
Response from Front desk on 2 Dec 2023
Your feedback will certainly be shared with the team.Once again, thank you your stay at Hotel Monterey Ginza.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Excellent budget friendly location in the heart of Ginza, which was within walking distance to shopping, restaurants, subways, and major points of interest. English speaking staff was attentive and very helpful with check in, and with booking us a taxi prior to check out. I would stay here again.
Stayed 8 nights in Nov 2023
Response from Front desk on 2 Dec 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.Sincerely,

2/10 Terrible

CHERYL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was very little English spoken and understood in hotel - I understand that we were in Japan but would have expected a little more communication skills there. Also asked to speak to Manager and he refused to speak to me about the lack of any English tv stations - was told by reception that Japanese hotels do not have any English television stations - would have expected CNN, BBC etc
Stayed 3 nights in Oct 2023
Response from Front desk on 2 Dec 2023
Your feedback will certainly be shared with the team.Once again, thank you your stay at Hotel Monterey Ginza.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location. Excellent breakfast.
Stayed 6 nights in Nov 2023
Response from front staff on 21 Nov 2023
Thank you very much for having stayed at Hotel Monterey . We hope to see you again.

10/10 Excellent

qijian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent!
Stayed 1 night in Sep 2023
Response from Front desk on 5 Nov 2023
Thank you very much for having stayed at Hotel Monterey . We hope to see you again.

10/10 Excellent

Angel

Travelled with partner
It’s quiet and well maintained. Friendly and helpful staff. Plenty to do close by.
Stayed 5 nights in Oct 2023
Response from Front desk on 5 Nov 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

8/10 Good

MICHAEL, Phoenixville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for those whose budget precludes staying in a fancier property. Room was clean and price good for Ginza. Nothing fancy, room I had was small and plain. Bed reasonably comfy though pillows not the best. Walls a bit thin - I heard a baby crying periodically. Breakfast is plentiful but a bit pricey. Staff was helpful and kind, and reasonably good English was spoken. All in all a decent place to stay.
Stayed 4 nights in Oct 2023
Response from fula on 8 Nov 2023
Thank you for taking time to post a review of our property. We are so happy that your enjoyed staying at Hotel Monterey Ginza. Our goal is always to exceed to your expectations. We hope to see you soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable and convenient to the train station. Rooms are big enough to spread out. Great food for any budget. High end meets local with everything you need nearby.
Stayed 1 night in Oct 2023
Response from front staff on 5 Nov 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

6/10 Okay

Laurel

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price you are mostly paying for the location in an expensive neighborhood rather than anything special from the hotel. Staff was a bit short and not pleasant to deal with.
Stayed 1 night in Oct 2023
Response from nori on 12 Nov 2023
Thank you for your many valuable comments.We were able to hear your valuable opinions. We know that this is currently the one of most important issue.Your comments we receive will be used as our important references.We look forward to serving you again soon.

10/10 Excellent

Tazu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are efficient and kind
Stayed 2 nights in Oct 2023
Response from front staff on 5 Nov 2023
Thank you very much for having stayed at Hotel Monterey . We hope to see you again.

8/10 Good

Dion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Oct 2023
Response from front staff on 5 Nov 2023
Thank you very much for having stayed at Hotel Monterey . We hope to see you again.

8/10 Good

Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

8/10 Good

Glen, Langley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint place. Room was nice but cramped. Loved the Netflix option on the tv. Tub was exceptional. Small, slow elevator. Had to ask staff to bring ice to room (small bowl each time). Close to the Y line.
Stayed 2 nights in Oct 2023
Response from front staff on 5 Nov 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

10/10 Excellent

Terri

Stayed 1 night in Oct 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Aishah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

10/10 Excellent

Yeh Lan

Liked: Staff & service, amenities, property conditions & facilities
Really good location, and has more space.
Stayed 5 nights in Sep 2023
Response from front staff on 5 Nov 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo. Sincerely,

10/10 Excellent

Austin

Stayed 3 nights in Sep 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

6/10 Okay

ALBERTO, SAN FRANCISCO

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We only stayed for a night. However, we arrived to a bathroom with a strong smell of urine, hair on the counter and trash on the night table . Have to say that the staff quickly changed us to another room, but the condition was similar minus the urine smell.
Stayed 1 night in Sep 2023
Response from フロント on 18 Sep 2023
Your feedback will certainly be shared with the team.Once again, thank you your stay at Hotel Monterey Ginza.

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from fula on 14 Sep 2023
Thank you so much for your five stars review. We are delighted to hear that you had a positive experience with us at Hotel Monterey Ginza. We look forward to seeing you again soon.

8/10 Good

Juming

Stayed 1 night in Aug 2023
Response from nori on 12 Nov 2023
Thank you very much for your stay in hotel monterey.we really appreciate that gave us a good score.We are looking forward to welcoming you again.

8/10 Good

Juming

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2023
Response from fula on 14 Sep 2023
Thank you very much for your stay in Hotel Monterey Ginza. We really appreciate that gave us a good score. We are looking forward to welcoming you again.

2/10 Terrible

Louisa

Disliked: Cleanliness, staff & service, property conditions & facilities
We experienced terrible customer service during check in. The staffs at the front desk argued with us and asked us to pay extra $18,000 yen for our child who is 7 years old. They said he is considered as an adult under their hotel's policy. When we booked online, we had indicated that there are 2 adults and 2 children and I remember all ages had been entered during the booking. This is a surprise to us when we checked in. We had no choice but to pay the addition. The condition of the hotel is not same as seen on photos. Room and bathroom are so small. It is kind of crowded for 3 people in a room. Please be aware!
Stayed 3 nights in Aug 2023

10/10 Excellent

Makiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great classic atmosphere.
Stayed 1 night in Aug 2023
Response from fura on 13 Aug 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

inas

Liked: Cleanliness
Stayed 4 nights in May 2023
Response from fula on 14 Sep 2023
Thank you so much for your five stars review. We are delighted to hear that you had a positive experience with us at Hotel Monterey Ginza. We look forward to seeing you again soon.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great breakfast. I would have liked a safe in the room. Room was small, but seems common in Tokyo.
Stayed 4 nights in Jul 2023
Response from Hotel Monterey Ginza on 19 Aug 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.Sincerely,

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, in a walking distance to Tokyo Station as well as lots of shopping. Friendly and helpful staff. Our family of four had two connecting rooms - not cheap, but very comfortable. We would stay there again.
Stayed 4 nights in Jul 2023
Response from front clerk on 11 Aug 2023
Thank you very much for making a time to give us feedback. We are so glad to hear that you enjoy your stay at our Hotel Monterey La Soeur Ginza. And we hope to welcome you back soon.

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Jul 2023
Response from fula on 14 Sep 2023
Thank you very much to having stayed with us. We hope to see you again soon.

2/10 Terrible

david

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Area
Stayed 3 nights in Jul 2023
Response from fula on 14 Sep 2023
Thank you for your many valuable ideas. We were able to hear your valuable opinions. We look forward to serving you again soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from fula on 14 Sep 2023
Thank you so much for your five stars review. We are delighted to hear that you had a positive experience with us at Hotel Monterey Ginza. We look forward to seeing you again soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel to foreign visitors. The staff members are amazing and the location is great. Arigato gozaimasu.
Stayed 7 nights in Jul 2023
Response from Nhung on 19 Aug 2023
What great feedback we have received from you! The team and I are delighted to hear that you had such an enjoyable stay here at Hotel Monterey Ginza.Thank you so much for your compliments on our service and convenient location.Come back soon and we look forward to serving you again.

4/10 Poor

Shane

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Layout of room was not ideal (plugs in weird places rather than beside the bed). Room wasn't clean to my standards (someone else's hair on the bed when I arrived). Room was very small but that was to be expected. Staff were overall pretty good though.
Stayed 1 night in Jul 2023
Response from Nhung on 19 Aug 2023
Thank you for sharing your feedback with us. Your feedback will certainly be shared with the team.We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.Sincerely,

8/10 Good

Russ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy 15 minute walk from Tokyo Station.
Stayed 3 nights in Jul 2023
Response from front clerk on 11 Aug 2023
Thank you very much for choosing our hotel Monterey Ginza and taking the time to write a review .We look forward to welcome you back to our hotel soon.

10/10 Excellent

Richard, Middleburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay in 4 years. Love everything about it. The location is terrific.
Stayed 4 nights in Jul 2023
Response from front clerk on 11 Aug 2023
Thank you very much for choosing our hotel Monterey Ginza and taking the time to write a review . We are so glad to hear that you enjoyed the stayed. We look forward to welcome you back to our hotel soon.

10/10 Excellent

Yoshihiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Yurakucho, Ginza
Stayed 5 nights in Jul 2023
Response from yas on 18 Aug 2023
Thank you very much for making a time to give us feedback. We are so glad to hear that you enjoy your stay at our Hotel Monterey La Soeur Ginza. And we hope to welcome you back soon.

8/10 Good

Pinky

Travelled with family
Liked: Cleanliness
Good to have parking for us, and connected room for family of four is option which offer from this hotel, which is not easy to find.
Stayed 1 night in Jul 2023
Response from Nhung on 19 Aug 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.Sincerely,

8/10 Good

Henry

Liked: Cleanliness, staff & service
It was a nice place to stay
Stayed 1 night in Jul 2023
Response from Nhung on 19 Aug 2023
Thank you for sharing your feedback with us. We greatly appreciate your comments on our hotel. We hope to see you soon on your next visit to Tokyo.Sincerely,

8/10 Good

Guy

Stayed 4 nights in Jun 2023
Response from kyu on 21 Jun 2023
Thank you very much for your stay in hotel monterey. We really appreciate that gave us a good score. We are looking forward to welcoming you again.