Breakfast, lunch and dinner served

Reviews of Mercure Tokyo Hibiya

4 out of 5
Mercure Tokyo Hibiya
1-5-2 Uchisaiwai-cho, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

8.2

Very good

Rating 10 - Excellent. 336 out of 1002 reviews" "
Rating 8 - Good. 484 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sachiyo

Stayed 4 nights in Jan 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and reopened, great location and service!
Stayed 3 nights in Dec 2023

10/10 Excellent

Yasuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Mary Ann

Business traveller
Liked: Property conditions & facilities, room comfort
Convenient
Stayed 1 night in Nov 2021

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and friendly with good access to restaurants and train station. Room was spacious with everything you need. Wifi connection was unstable.
Stayed 5 nights in Mar 2021

10/10 Excellent

John, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value rooms and excellent service by the staff.
Stayed 6 nights in Feb 2020
Response from Dai-ichi Hotel Annex on 16 Mar 2020
Thank you very much for staying with us the other day, and also for your comment. We hope you enjoyed your stay in Japan and hope to serve you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very energetic and helpful, a lot of support with all our bu and taxi bookings.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Jan 2020
Response from Dai-ichi Hotel Annex on 2 Feb 2020
Thank you very much for your great review on our hotel. Hope you will stay with us again soon. Kind Regards,

8/10 Good

Kheng Ngiap

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dai-ichi Hotel Annex on 2 Feb 2020
Thank you very much for your great review on our hotel. Hope you will stay with us again soon. Kind Regards,

10/10 Excellent

Aya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Dai-ichi Hotel Annex on 2 Feb 2020
Thank you for your recent review of your stay here at Dai-ichi Hotel Annex. We will work hard in bringing the best service for our guests. We hope you will visit us again. Sincerely,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dai-ichi Hotel Annex on 2 Feb 2020
Thank you for your recent review of your stay here at Dai-ichi Hotel Annex. We will work hard in bringing the best service for our guests. We hope you will visit us again. Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can recommend
Great location in Tokyo, good rooms, comfortable beds and a great breakfast buffet.
Stayed 1 night in Dec 2019
Response from Dai-ichi Hotel Reception on 3 Jan 2020
Thank you very much for staying with us at Dai-ichi Hotel Annex. We are really glad to hear from you that you could have enjoyed staying our hotel. We hope to see you again at Dai-ichi Hotel Annex. And We sincerely appreciate your feedback.

10/10 Excellent

Chiew Loon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Dai-ichi Hotel Annex Reception on 3 Jan 2020
Thank you very much for choosing our hotel. We sincerely appreciate your feedback.Hope you will stay with us again soon. Kind Regards, Dai-ichi Hotel Annex

8/10 Good

MIR SALEEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Dai-ichi Hotel Annex Reception on 3 Jan 2020
Thank you very much for choosing our hotel. We sincerely appreciate your feedback.Hope you will stay with us again soon. Kind Regards, Dai-ichi Hotel Annex

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was only overnight but we were happy with the facilities provided.
Stayed 1 night in Oct 2019
Response from Dai-ichi Hotel Annex on 3 Jan 2020
Thank you very much for choosing our hotel. We sincerely appreciate your feedback.Hope you will stay with us again soon. Kind Regards, Dai-ichi Hotel Annex

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019
Response from Dai-ichi Hotel Annex Reception on 3 Jan 2020
Thank you very much for choosing our hotel. We sincerely appreciate your feedback.Hope you will stay with us again soon. Kind Regards, Dai-ichi Hotel Annex

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Dec 2019
Response from Dai-ichi Hotel Annex Reception on 3 Jan 2020
Thank you very much for choosing our hotel. We sincerely appreciate your feedback.Hope you will stay with us again soon. Kind Regards, Dai-ichi Hotel Annex

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location opposite train station. Very clean and comfortable.
Stayed 2 nights in Nov 2019
Response from Dai-ichi Hotel Annex Reception on 3 Jan 2020
Thank you very much for staying with us at Dai-ichi Hotel Annex. And we're glad to hear from you that you could spend good time at our hotel. We're looking forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Dai-ichi Hotel Annex on 1 Dec 2019
Thank you very much for your great review on our hotel. Hope you will stay with us again soon. Kind Regards,

10/10 Excellent

RTR, Bama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great massage chair in the room! I was relaxed with it, watching movies.
Stayed 1 night in Nov 2019
Response from Dai-ichi Hotel Annex on 1 Dec 2019
Thank you very much for your great review on our hotel. Hope you will stay with us again soon. Kind Regards,

10/10 Excellent

Arthur, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location which is next to Ginza area and lots of good shopping & eating venue
Stayed 6 nights in Nov 2019
Response from Dai-ichi Hotel Annex. on 1 Dec 2019
Thank you for your recent review of your stay here at Dai-ichi Hotel Annex. We will work hard in bringing the best service for our guests. We hope you will visit us again. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Dai-ichi Hotel Annex Reception on 17 Nov 2019
Thank you very much for choosing our hotel and your feedback. We're looking forward to seeing you again at Dai-ichi Hotel Annex.

10/10 Excellent

Mani

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Great location, great food and friendly staff
Stayed 7 nights in Oct 2019
Response from Dai-ichi Hotel Annex. on 1 Dec 2019
Thank you for your feedback of your stay here at Dai-ichi Hotel Annex. We are glad to hear that you have enjoyed your stay and we hope to see you again in the near future with our ever-improving effort in customer satisfaction. Sincerely,

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We reserved room w breakfast. They said no breakfast was included. The room had peeling wallpaper and dusty doors although the sheets and bathroom were clean. The morning desk staff is pleasant. The night staff was not.
Stayed 1 night in Nov 2019
Response from Dai-ichi Hotel Annex. on 1 Dec 2019
Thank you for your recent review of your stay here at Dai-ichi Hotel Annex. We will work hard in bringing the best service for our guests. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, efficient staff and comfortable for the price vs other hotels in a similar location
Stayed 2 nights in Oct 2019
Response from Dai-ichi Hotel Annex on 1 Dec 2019
Thank you very much for your great review on our hotel. Hope you will stay with us again soon. Kind Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Dai-ichi Hotel Annex Reception on 17 Nov 2019
Thank you very much for choosing our hotel and your feedback. We're looking forward to seeing you again at Dai-ichi Hotel Annex.

8/10 Good

efrain, saipan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stay a lot at this place and the some of the staff knows us. Also, location to train and restaurants is unmatched.
Stayed 1 night in Oct 2019
Response from DAIICHIHOTEL ANNEX on 27 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from DAIICHIHOTEL ANNEX on 19 Oct 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Oct 2019
Response from DAIICHIHOTEL ANNEX on 19 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from DAIICHIHOTEL ANNEX on 19 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had pleasant stay at Daiichi Hotel Annex. It is located close to train station, restaurants, shopping, and gardens.
Stayed 4 nights in Oct 2019
Response from Daiichi Hotel Annex on 27 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from DAIICHIHOTELANNEX on 19 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was an ok experience, nothing really impressive.
Stayed 9 nights in Sep 2019
Response from DAIICHIHOTELANNEX on 19 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from 第一ホテルアネックス on 3 Oct 2019
この度は、数あるホテルの中より第一ホテルアネックスをお選び頂きいただきまして誠にありがとうございます。 またのご利用をお待ち申し上げております。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid staying here
My husband and I stayed on the tenth floor and it reeked of smoke in the hallway and our room. The comforter had stains all over it. Beware if you're a light sleeper- there is a train line directly in front of the building. If you can afford to shop in the Ginza area, you can definitely get a nicer hotel room than this. Avoid staying here.
Stayed 2 nights in Sep 2019
Response from Dai-ichi Hotel Annex on 30 Sep 2019
Thank you very much for your patronage of Dai-ichi Hotel Annex. We sincerely appreciate your feedback. We apologize that our service didn't meet your expectation. We'll try to improve such a you commented.We look forward to your stay with us again. Best Regards,

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Sep 2019
Response from Reception on 26 Sep 2019
Thank you very much for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel would go back minor issues nothing to bad
Stayed 6 nights in Sep 2019
Response from DAIICHIHOTEL ANNEX on 30 Sep 2019
Thank you very much for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Reception on 26 Sep 2019
Thank you very much for your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from DAI-ICHIHOTEL ANNEX on 30 Sep 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

FABRICIO C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent hotel. Amazing staff always going the extra mile to help. Breakfast was very good with 3 different restaurants to choose (1 in the Annex building and 2 in the main building). Walking distance to the metro station. Plenty of restaurants and shops around the hotel.
Stayed 4 nights in Sep 2019
Response from DAI-ICHIHOTEL ANNEX on 30 Sep 2019
Thank you very much for your patronage of Dai-ichi Hotel Annex. We sincerely appreciate your feedback. We apologize that our service didn't meet your expectation. We'll try to improve such a you commented.We look forward to your stay with us again. Best Regards,

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable - with one minor snag.
Very comfortable hotel. Good room, very clean, good facilities. The local area is excellent, very lovely with good transport links and just a short walk to the Ginza shopping district. My one negative was that this hotel advertises a fitness centre; Hotels.com listing fails to note that this is not free- rather you get a ‘discount’ coupon for you to use the health and fitness facilities of the main Hotel Daichi for ‘just’ 1600¥ per visit. Whilst people mention this in reviews I would expect the property and Hotels.com to be upfront about this in the property listing. I would have reconsidered my booking of this hotel if this was clear up front.
Stayed 4 nights in Aug 2019
Response from Dai-ichi Hotel Annex on 30 Aug 2019
Thank you very much for your patronage of Dai-ichi Hotel Annex. We sincerely appreciate your feedback. We apologize that our service didn't meet your expectation. We'll try to improve such a you commented.We look forward to your stay with us again. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Daiichihotel Annex on 30 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Abdur

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Daiichihotel Annex on 30 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its location and direct bus drop off and pick up to both airports. close to many excellent eating place. Rooms are beginning to be dated. need up grades.
Stayed 2 nights in Aug 2019
Response from Daiichihotel Annex on 30 Aug 2019
Thank you very much for taking the time to share your review with us. We are happy to hear that you enjoyed your experience with us. We look forward to welcoming you back to the hotel in the near future. Best regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Diichihotel Annex on 30 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Daiichihotel Annex on 30 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Daiichihotel Annex on 30 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable room. Helful staff. They even give you something to tie your hair! The doorframe at the entrance to the room could use some paint.
Stayed 3 nights in Jul 2019
Response from Daiichihotel Annex on 9 Aug 2019
Thank you for your feedback of your stay here at Dai-ichi Hotel Annex. We are glad to hear that you have enjoyed your stay and we hope to see you again in the near future with our ever-improving effort in customer satisfaction. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good location. Staff are excellent 👍 We had a problem but solved right away.
Stayed 3 nights in Jul 2019
Response from Daiichihotel annex on 9 Aug 2019
Thank you very much for taking the time to share your review with us. We are happy to hear that you enjoyed your experience with us. We look forward to welcoming you back to the hotel in the near future. Best regards,